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Service Desk Specialist

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Comarch S.A.

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Location:
Germany , Munchen

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Do you stay on top of things even in challenging situations? We are looking for a solution-orientated communicative team player to support our project team by taking on the role of an expert and ensuring the right technical and business support for our client.

Job Responsibility:

  • Serve as the primary contact for service requests and incidents related to user and operating systems (Front Desk)
  • Create, maintain, categorize, and distribute tickets
  • communicate with users via the ticketing system, phone, and in-person
  • Provide consultation, support, and troubleshooting for technical issues and user inquiries
  • Coordinate with external hardware and software vendors, and monitor maintenance activities
  • Install and configure operating systems and software (Microsoft, macOS, GNU/Linux)
  • Prepare and provide technical support for meetings, conferences, and special ESO events, including video, audio, and presentation transmission
  • Administer user accounts and access rights
  • Create and maintain technical documentation
  • Develop and maintain scripts and automated processes
  • Manage physical and virtual IT infrastructure
  • Monitor infrastructure quality, system status, and performance
  • Ensure compliance with change management and maintenance procedures in all operations
  • Apply established processes for changes and maintenance tasks
  • Support the procurement and lifecycle management of IT assets and hardware inventory

Requirements:

  • Completed university degree in Computer Science or a comparable field of study
  • At least 2 years of professional experience in IT Service Desk with a focus on user support
  • Linux administration using various distributions, such as Debian GNU/Linux
  • Management of Apple devices (Device Management)
  • Windows helpdesk and hardware maintenance
  • Experience with Jira Service Desk
  • Basic knowledge of networking and network troubleshooting
  • Hands-on mentality
  • Analytical and solution-oriented thinking
  • Strong teamwork and communication skills
  • Business fluent English (min.B2)

Nice to have:

  • German skills are a plus
  • The following certifications are a plus: CompTIA A+
  • ITIL v4, JAMF Certified Associate or JAMF Certified Technician
  • Microsoft MD-102 Endpoint Administrator
What we offer:
  • Flexible working hours
  • Hybrid working model
  • 30 vacation days in Germany
  • Special leave
  • Attractive employee discounts in various stores on site or online
  • Modern workplace with high-performance IT hardware - no open-plan office

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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