Service Desk Senior Representative Job at NTT DATA (Bengaluru)

Clinical Service Desk - Helpdesk Senior Representative

Location

Canada , Halifax

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 1 year Healthcare-Healthcare Systems-Call Center experience

Job Responsibility

Manage and coordinate inbound support activity across multiple intake channels
Monitor and manage incoming support requests to ensure SLA adherence
Coordinate ticket assignment to available resources
Utilize templates and systems to document system information within tickets
Manage active, on-hold, and aging tickets
Review historical tickets during periods of low queue volume
Support queue-related activities such as voicemail review and callback coordination
Perform ongoing queue monitoring to identify trends and bottlenecks
Conduct ticket quality audits on resolved cases
Contribute to knowledge development and support automation enhancements

Fulltime

New

Helpdesk Senior Representative - ITIL

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

Fulltime

New

Helpdesk Senior Representative - ITIL

We are currently seeking a Helpdesk Senior Representative - ITIL to join our tea...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

Fulltime

Helpdesk Senior Representative - ITIL

We are currently seeking a Helpdesk Senior Representative - ITIL to join our tea...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
Great communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
Record, Update and Escalate Support issues to the next level in a timely manner
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team
Seek, Suggest, Evaluate and implement process and Technology improvements
Willing to learn & grow in other IT Business areas

Helpdesk Senior Representative - ITIL

In these roles you will be responsible for: Provide exceptional IT Service Desk ...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
Great communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
Record, Update and Escalate Support issues to the next level in a timely manner
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team
Seek, Suggest, Evaluate and implement process and Technology improvements
Willing to learn & grow in other IT Business areas

Fulltime

Helpdesk Senior Representative - ITIL

The Service Desk Senior Representative advises and assists users over the phone/...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Competitive Salary & Benefits

Fulltime

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing L1 techni...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Representative at Grade-3 position in Service Desk
Must be a Graduate
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
1-2 years of industry experience
12 months in the current grade is a mandate

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Act as a liaison between customers & departments within the Client Infrastructure

Helpdesk Senior Representative-troubleshooting

We are currently seeking a Helpdesk Senior Representative-troubleshooting to joi...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
24/7 rotational shifts and week offs and Work from Office mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration, and maintenance
Engage in discovering new IT business tools to support our business users and our internal IT Team
Seek, Suggest, Evaluate, and implement process and technology improvements
Willing to learn grow in other IT Business areas

Select Country

Service Desk Senior Representative

Job Description

Job Responsibility

Requirements

What we offer

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