Service Desk Senior Representative Job at NTT DATA (Bengaluru)

Deputy Team Lead – L1

Your role as a Deputy Team Lead of PMC’s L1 Service Desk requires you to carry o...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable experience working within an I.T. support environment
Experience in a supervisory or line management capacity is highly desirable
Impeccable organisation and time management skills
Attention to detail and accuracy
Excellent customer service and ability to meet and exceed customer needs
Experience of working in a small collaborative team to achieve the team objectives
Excellent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Skype)
Demonstrable experience of managing a busy workload with competing priorities
Experience of managing administrative tasks within an office environment
Ability to lead, influence and develop self and others

Job Responsibility

Manage the overall desk activities covering the Team Lead when they are not present on the desk
Actively promoting successful delivery measured against KPIs and SLAs by driving day by day, hour by hour activity
Act as an escalation point for all L1 analysts, escalating to the Team Leads/Managers/SDMs when appropriate
Participate in the shift rotas to ensure senior cover on the desk is maximised
Ensuring senior leadership team take ownership of the entire service, including weekends and bank holidays
Drive the implementation of methodologies to improve first call resolution
Assist where required with Service desk reporting on weekly/monthly reports to managers
Early identification of potential risks to not fulfilling contractual obligations facilitating a proactive rather than reactive approach
Report to Team Leads/Managers/SDMs on any issues that could significantly impact the business
Take responsibility for incident management and request fulfilment on the Service Desk by identifying and communicating ‘jobs for the day’

New

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing L1 techni...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Representative at Grade-3 position in Service Desk
Must be a Graduate
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
1-2 years of industry experience
12 months in the current grade is a mandate

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Act as a liaison between customers & departments within the Client Infrastructure

Senior Technical Solutions Architect

The Senior Technical Solutions Architect role at NTT DATA involves leading the d...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years demonstrated gradual experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, sales, product management or a corporate leadership role in managed services or consulting, with Bachelor's Degree, or equivalent
In-depth experience in creating and managing the creation of infrastructure outsourcing solutions and cost models
Technical thought leadership, organizational agility and ability to communicate affectively within a global team
Exhibited maturity in conducting business and developing deep relationships with key partners
Excellent verbal/written communication skills
Strong analytical and problem-solving skills
Ability to organize and prioritize work flows, multiple tasks and work independently
Experience with end user services product portfolio structures and pricing models
Proven end user services domain and technical expertise in the following areas: Service Desk, Field Services, Endpoint management (including mobility and BYOD), messaging and collaboration, desktop engineering (including VDI, cloud VDI and Application Virtualization) and asset lifecycle management services
In depth knowledge of services support models and related interdependencies in support of an workplace services ecosystem

Job Responsibility

Support NTT DATA Services business development efforts by collaborating and providing the required inputs into new opportunities to enable the solutioning and accurate incorporation of NTT DATA Services workplace services offerings and capabilities
Work with solution design team members and sales to establish accurate costing and pricing techniques
Ensure that new client solutions are architected and designed in an optimum way to achieve the expected levels of functionality and quality
Promote existing and new capabilities about the workplace services offerings to internal groups, partners and clients
Build opportunity level cost models and supports benchmarking efforts against market pricing, positioning strategy and partner strategy
Keep abreast of new technologies and products emerging in the Workplace Services area
Refine the definition and validation of new features leading to new solution development, including understanding of what a Client “complete” solution comprises of, its ecosystem, partner dependencies, and use cases, as required
Participate in establishing and maintaining Workplace Services practice architecture standards and supporting processes
Determine where development and enhancement of capabilities or offerings is needed by analyzing relevant opportunities, gathering inputs from strategic accounts and NTT DATA Services internal and external partners
Facilitate and coordinate collaborative dialog with sales, pre-sales and delivery teams, to provide consolidated input for relevant corporate stakeholders as they relate to new capabilities and repeatable solutions

Head of Infrastructure

The primary purpose of the Head of IT Infrastructure Operations role, is to be f...

Location

United Kingdom , Liverpool

Salary:

61759.00 - 75917.00 GBP / Year

Eutopia

Expiration Date

March 22, 2026

Requirements

Extensive experience in managing at a senior level, IT infrastructure technical resources, covering network (data & voice), telecommunications, server, storage, backup
Change management experience
Extensive experience in managing data centre environments
Varied and strong experience in non-people Technical Resource management
Excellent and proven experience in staff resources management and workforce planning, including working in a matrix environment
Experience in IT Continuity Management and Disaster Recovery
Experienced in availability and capacity management
Familiarity with Service Delivery standards and frameworks (e.g. ITIL or COBIT)
Evidence of good technical knowledge in the following areas: Infrastructure (networks, server, storage, backup) technologies, Telecommunication Technologies, Data centre, Virtualisation, Cloud Services and Infrastructure
Proven experience in workforce development

Job Responsibility

Leading, motivating and managing the performance of the Infrastructure team, to deliver a professional, customer focused and high performing operational service that works to an agreed service scope and service level
Defining, implementing and promoting an IT Infrastructure Strategy for IT. Defining and maintaining a strategic roadmap for the provision of IT Infrastructure to support all IT activities and services
Provision of leadership, steering and direction in relation to the continual operational improvement of each phase of the IT services lifecycle and in particular in relation to the people, processes, products and partnerships required by the ITS IT Infrastructure department to fulfil its purpose
The day-to-day management of the IT Services, Systems Rooms and Data Centres including environment and platforms
Developing and maintaining relationships with senior management across lines of business and relevant third parties
Carrying out effective and timely performance management of the Operations Team in line with University policy
Ensuring appropriate continuous professional development to enhance skills and promote cross-skilling in order to meet and support the demands of IT and the business
Managing effective planning, monitoring and control processes to ensure the outcomes and results produced by the ITS Infrastructure function align with ITS strategies
Providing support, coaching and mentoring to Infrastructure Managers to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
Continually reviewing the service provided to end-users and customers to ensure it meets agreed service levels and all customers’ requirements, though, e.g. liaising with stakeholders, conducting customer satisfaction surveys and electronic monitoring. Use this information to produce reports for stakeholders, and to revise and improve the processes and service delivery within the Infrastructure team

Fulltime

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Residences General Manager

The Residences General Manager at Ritz-Carlton Residences Bangkok is responsible...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major
6 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major
4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Management license for Condominiums
Strong rooms background
Proven record in ownership management
Good understanding of engineering and maintenance requirements
Ability to communicate in Chinese
Residential management experience is an advantage

Job Responsibility

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection
Operates within the constraints of the residences budget
Provides timely reporting of financial performance and projections to the Board
Manages luxury condominium facilities and all departments working within the building
Serves as a Liaison to Association shared services Directors
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees
Implements training programs related to property management
Builds owner loyalty through proactive communication
Represents The Ritz-Carlton in all leadership actions

Fulltime

Manager, IT Operations & Technology Services

The Manager of IT Operations & Technology Services will oversee key functions in...

Location

Canada , Cambridge

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience
Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology
3+ years experience leading IT teams, including working with global or offshore locations preferred
Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices
Experience managing endpoint technology environments and associated budgets
Strong leadership, coaching, communication, and interpersonal skills
Demonstrated ability to work in a fast-paced, dynamic environment
Proactive ownership and commitment to operational excellence
Ability to effectively communicate across all levels of an organization

Job Responsibility

Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices
Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap
Assist in identifying opportunities for service improvements and operational efficiencies
Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs
Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery
Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed
Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements
Ensure adherence to approved policies, procedures, and standards across all IT operations
Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs
Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations

What we offer

Be a part of a thriving organization that is a global leader in advanced automation solutions
Collaborate with other bright, talented professionals focused on innovation and continuous improvement
Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
Make an impact and give back to our communities in a meaningful way
Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

Administrative Operations Specialist, Total Rewards & HR Operations

Provides administrative and operational support to two senior HR leaders: the Se...

Location

United States of America , Brighton

Salary:

23.06 - 32.29 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor's degree and 1 year of experience in a business operation or administrative role required
or equivalent combination of education and experience
Adept at learning new technologies to perform data entry, manage calendars, and creating reports required
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) required
Strong time-management and organizational skills required
Excellent written and verbal communication skills required

Job Responsibility

Provides comprehensive administrative support to the Senior Directors and departmental leaders, including calendar coordination, meeting management, correspondence, and preparation of documents, presentations, and reports
Coordinates team meetings, project work sessions, and ad hoc leadership gatherings, ensuring timely follow-up and execution of action items
Prepares materials and documentation to support operational initiatives, program updates, and strategic activities across both Total Rewards and HR Operations/Compensation
Serves as a liaison to internal stakeholders, ensuring timely communication and coordination between units
Supervises two part-time administrative/Benefits Assistant II positions responsible for front desk operations and general customer service
Ensures consistent coverage, maintains staffing schedules, oversees training, and monitors service quality
Serves as back-up for front-desk and customer service functions, providing information and guidance on benefits, HR processes, and departmental procedures
Acts as departmental timekeeper, ensuring accurate and timely entry of employee time and attendance, tracking vacation balances, and monitoring compliance training completion
Coordinates onboarding and offboarding processes for staff across both functional areas, including submission of Personnel Action Forms (PAFs), system access requests, and building access coordination
Assists with maintaining departmental organizational charts, distribution lists, and staff records

Fulltime

Delivery Assessment Engineer

The Assessment Engineer plays a key role in supporting field readiness, infrastr...

Location

United Kingdom , Irlam

Salary:

Not provided

Freedom Fibre

Expiration Date

Until further notice

Requirements

Practical knowledge of telecoms infrastructure and deployment methods, including civils, poles, ducts, fibre routing and customer installs
Experience working in a field operations, survey, or service assurance capacity
Ability to assess and document complex installation scenarios and build constraints
Familiarity with ECC processes and experience producing costed infrastructure recommendations
Comfortable using GIS and job management tools to document, track, and plan field activity
Solid understanding of health and safety expectations in a field environment
Professional conduct with customers and property stakeholders during on-site issue resolution
Ability to work independently and manage a busy field-based workload efficiently
Good written and verbal communication, especially in producing survey summaries or issue reports
Full clean UK driving licence and availability to travel across operational areas

Job Responsibility

Lead complex surveys and infrastructure assessments to enable cost-effective and compliant deployment of new network assets, including poles, ducts, and overhead routes
Provide senior technical oversight during customer installations, validating engineering plans and resolving high-risk blockers to support successful delivery
Represent Freedom Fibre in joint site visits with third-party civils and build partners, offering expert judgement on feasibility, constructability, and safety planning
Take ownership of non-standard or escalated installations, executing in-field decisions where required to maintain build momentum and minimise delay
Oversee the resolution of field-based issues impacting live customer connections, acting as a technical escalation point within the team
Manage stakeholder interactions on-site, particularly in sensitive or high-impact locations, advising on solutions that meet engineering and customer standards
Scope and validate ECCs (Excess Construction Charges), ensuring high accuracy and completeness in support of the planning and commercial teams
Prove the fluidity of proposed overhead and underground routes by validating continuity, access, and constructability for planned connections and build. This includes planning for duct provision through test rods and ropes (TRR), verifying requirements, resolving line-of-sight (LOS) issues for overhead deployment, and locating and resolving network issues (faults)
Confirm that all planned infrastructure has the appropriate permissions and consents in place, including wayleave and permit-to-work (PTW) requirements, and progress relevant documentation to the appropriate department for resolution or approval
Collaborate with contractors, planners, and internal teams to ensure infrastructure proposals are deliverable, scalable, and meet field-readiness standards

What we offer

25 days paid vacation
Flexible working hours
Hybrid working
Regular social & team events

Fulltime

Service Desk Senior Representative

NTT DATA

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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