Service Desk Senior Engineer Jobs

New

Senior Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Advanced understanding of support tools, techniques and how technology is used to provide services
Advanced understanding of operating systems, business applications, printing systems and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Advanced experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Advanced knowledge of IT applications, software & hardware
The ability to speak both Geek and Human

Job Responsibility

Work on and resolve escalated service desk tickets
Delight our clients with a friendly, quick and helpful experience
Provide the client with advanced remote troubleshooting
Remote hardware maintenance and support
Use our ticketing system to work on and resolve service desk tickets & service requests
Managing and recording all work though our ticketing system
Make sure that client documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our processes

Fulltime

Service Desk Senior Engineer

Sopra Steria, a leading tech player in Europe with 50,000 employees across 30 co...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
Excellent communication skills (written & verbal)
Language - English & French
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Advise users on the appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support

Job Responsibility

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Log all calls in the Service Desk Call Logging system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels.

What we offer

Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

New

Service Desk Agent

Join a fast-moving, friendly, and client-focused IT team that’s serious about se...

Location

United Kingdom , Hebburn

Salary:

20800.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great communication skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
Strong understanding of operating systems, business applications, printing systems and network systems
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
IT literate – Advanced user level
Drivers license

Job Responsibility

Providing a first point of contact for customers through our service desk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

L1 Service & Support Engineer

Your Next Opportunity Campbell Property Group (CPG) – one of Australia’s most re...

Location

Australia , Norwest; Loganholme

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience)
Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management
Experience configuring and deploying IT hardware and software
Familiarity with ITSM tools, ticketing systems, and remote support technologies
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management
Friendly and approachable, with a strong customer service mindset and passion for helping people
Highly organised and detail-oriented, with a focus on accuracy and efficiency
Proactive and solution-focused, always looking for ways to improve IT support services
Strong problem-solving skills, with the ability to think critically under pressure

Job Responsibility

Provide first-line technical support to employees in office, via phone, email, and chat
Diagnose and troubleshoot basic hardware, software, and network issues
Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools
Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution
Document all interactions and support actions in the ticketing system
Participate in system testing and quality assurance for new software releases
Provide onboarding guidance and training to employees on hardware, software and best practices
Maintain up-to-date knowledge of industry trends, tools, and best practices
Contribute to creating FAQ and support documentation to assist employees and improve team efficiency

What we offer

Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Fulltime

Senior Atlassian Engineer

We are seeking a highly skilled Senior Atlassian Engineer to be the enterprise o...

Location

India , Hyderabad

Salary:

Not provided

Appen

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience administering Atlassian products in enterprise environments
Atlassian Certified Professional in Jira Administration (Cloud or Data Center)
additional certifications in Confluence and JSM preferred
Proven success in leading large-scale tool migrations and platform consolidations
Strong knowledge of Agile, ITIL, and ITSM frameworks, with practical implementation experience in Jira and JSM
Experience integrating Atlassian tools with collaboration and incident management platforms
Strong cross-functional collaboration skills, with ability to partner with Product and Engineering leaders

Job Responsibility

Lead the configuration, customization, and scaling of Jira, JSM, and Confluence
Design and maintain custom workflows, permission schemes, automation rules, and reporting
Implement governance, security, and compliance best practices across the Atlassian platform
Drive adoption of Atlassian best practices across the business
Configure and optimize JSM for incident, problem, change, and request management
Partner with Service Desk and Engineering to ensure seamless ticketing, escalation, and on-call workflows
Define knowledge management standards in Confluence to centralize documentation, runbooks, and team knowledge bases
Integrate Atlassian tools with collaboration platforms and engineering toolchains
Lead efforts to consolidate and migrate legacy systems into the Atlassian ecosystem (e.g., prior ticketing, incident management, or knowledge base tools)
Continuously evaluate new Atlassian features and marketplace apps, driving improvements in productivity and service delivery

Fulltime

New

Senior IT Engineer

Want to join a forward-thinking company that is deeply invested in its AI journe...

Location

India , Hyderabad

Salary:

Not provided

Matillion

Expiration Date

Until further notice

Requirements

Deep technical expertise in engineering, administering, and automating cloud and physical infrastructure (e.g., Okta, Google Workspace, Jamf, Intune)
A proven track record of engineering automated solutions using scripting (like Python) or no-code automation tools (e.g., n8n, Zapier, Workato)
Strong service mindset, a collaborative approach, and the ability to effectively scope complex business requirements into technical remits
Proficiency in incident and problem management, with a sharp focus on root cause analysis and implementing permanent fixes
A high willingness to learn new technologies and an understanding of advanced concepts like AI protocols (e.g., data poisoning, hallucination) and AI-driven automation

Job Responsibility

Relentlessly automate manual IT processes across core systems, particularly user lifecycle management (onboarding/offboarding), utilizing no-code tools and scripting
Proactively analyze support ticket trends to identify and eliminate entire classes of service requests through strategic system improvements and automation
Own the problem management lifecycle, performing root cause analysis to engineer permanent, proactive solutions that stop recurring incidents before they happen
Lead strategic automation initiatives, including developing AI-driven solutions for the service desk (like the Felix bot) and building out MDM automation via API integration
Act as the final technical authority and primary technical lead for complex issues, providing mentorship and driving best engineering practices within the team

What we offer

Company Equity
27 days paid time off
12 days of Company Holiday
5 days paid volunteering leave
Group Mediclaim (GMC)
Enhanced parental leave policies
MacBook Pro
Access to various tools to aid your career development

Fulltime

New

Senior MSP Engineer

Our client are a leading Managed Service Provider, CRM and Software Development ...

Location

United Kingdom , Reading

Salary:

35000.00 - 45000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

5+ years proven experience in a customer facing technical support role within an established MSP
Excellent verbal and written communication and soft skills
Microsoft 365 Teams Exchange SharePoint, Intune and Autopilot
VMWare ESX, vCenter and/or Hyper-V
Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec)
LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA
Certifications or a technical qualification in IT
Ability to write reports and technical documents
Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial
Exceptional attention to detail

Job Responsibility

Offer technical support to customers via phone, email, or in person
Provide routine onsite visits to customers, as well as also dealing with onsite escalations
End-to-end project delivery, providing solution implementation, project management and pre/post-project support
Ensure all projects are delivered and installed within the timescales set
Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points)
Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking
Assist with setting up and configuring computer systems
Conduct software troubleshooting and recommend solutions
Communicate effectively with customers to understand and address their technical concerns
Provide technical support where required (pre & post project)

What we offer

22+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
10% Matched Pension Contribution
Career Development
Cycle Scheme
Car Parking

Fulltime

New

Senior DevSecOps Engineer

Hogarth is looking for a Senior DevOps Engineer to assist with managing technica...

Location

Philippines , Manila

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

Architecting and building infrastructure using IaC (Terraform / CloudFormation / ARM Templates)
Providing solutions to the requirements of a fast-paced team
Monitor the systems daily and respond immediately to security or usability concerns
Respond to and resolve help desk requests in a timely manner
Upgrade systems and processes as required for enhanced functionality and security issue resolution
Ability to help develop and implement robust policies for the administration of user rights and privileges
Dedication to developing and maintaining detailed documentation
Administrate infrastructure, including firewalls, databases, malware protection software and other processes
Intermediate understanding of governance goals and practices
Experience working in geographically distributed teams

Job Responsibility

Assist with managing technical, production and project management collaboration platforms
Manage and administer the development and operations of an advanced digital platform where a mix of cloud services are supporting the continuous integration pipeline powering the delivery of projects Hogarth’s Fortune 500 clients

Service Desk Senior Engineer

Sopra Steria

Location:
India, Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 30, 2025

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Sopra Steria

Location:India, Noida

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:October 30, 2025

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Location:
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Contract Type:
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Job Posted:
October 30, 2025