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Service Desk Representative

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MillenniumSoft Inc

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Location:
United States , Stuart

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Service Desk Representative at Liberator Medical provides essential IT support through phone, email, chat, and in-person assistance. This role supports staff in utilizing information technologies to achieve business goals in a dynamic, fast-paced call center environment.

Job Responsibility:

  • Ensure customer satisfaction in problem resolution and document all interactions
  • Use a knowledgebase to find solutions and follow up with customers
  • Provide information about computing services and adhere to company IT policies
  • Resolve issues with networked services, working in teams specializing in Windows computing and supporting managed Apple mobile devices
  • Maintain knowledge of applications and services, staying aware of relevant changes
  • Attend regular meetings and training activities
  • Perform other assigned duties

Requirements:

  • Past work experience in a high-traffic customer service setting
  • Excellent verbal and written communication skills
  • Knowledge of end-user technical support concepts, practices, and procedures
  • Strong customer service experience and phone etiquette
  • Strong problem-solving and research skills
  • Experience with Microsoft applications and cloud services
  • Functional knowledge of Windows computing and iOS mobile devices
  • High School Diploma or equivalent Information Technology training
  • Degree in a related field and/or 1-year IT work experience

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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