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MillenniumSoft Inc · IT - Administration

Service Desk Representative

United States, Stuart · Job Posted January 11, 2026

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Job Description

The Service Desk Representative at Liberator Medical provides essential IT support through phone, email, chat, and in-person assistance. This role supports staff in utilizing information technologies to achieve business goals in a dynamic, fast-paced call center environment.

Job Responsibility

Ensure customer satisfaction in problem resolution and document all interactions
Use a knowledgebase to find solutions and follow up with customers
Provide information about computing services and adhere to company IT policies
Resolve issues with networked services, working in teams specializing in Windows computing and supporting managed Apple mobile devices
Maintain knowledge of applications and services, staying aware of relevant changes
Attend regular meetings and training activities
Perform other assigned duties

Requirements

Past work experience in a high-traffic customer service setting
Excellent verbal and written communication skills
Knowledge of end-user technical support concepts, practices, and procedures
Strong customer service experience and phone etiquette
Strong problem-solving and research skills
Experience with Microsoft applications and cloud services
Functional knowledge of Windows computing and iOS mobile devices
High School Diploma or equivalent Information Technology training
Degree in a related field and/or 1-year IT work experience

MillenniumSoft Inc - All Job Offers

Stuart

Service Desk Representative

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