Service Desk Operator Jobs

Service Desk Operator

Progress Housing Group Ltd

Location:
United Kingdom, Leyland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

31789.00 - 32908.00 GBP / Year

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Job offer has expired

Job Description:

Join Our Legacy of Change and Community. At Progress Housing Group, we’re more than just homes - we’re a community. With 900+ passionate colleagues, we’re committed to making a difference every day, supporting people to live independently and thrive. Due to team growth and recent internal promotions, we’re now looking for two skilled and customer-focused Service Desk Operators (First / Second Line Support) to join our technical services team on a permanent basis. If you’re organised, proactive, and passionate about IT support, we’d love to hear from you.

Job Responsibility:

Be the first point of contact for IT queries
Provide high-quality first and second line support to colleagues across the Group
Diagnose and resolve hardware and software issues
Manage incidents from start to finish
Support the onboarding and offboarding of staff

Requirements:

Proven experience in a first or second line IT support role, with strong troubleshooting skills
Knowledge of Microsoft Exchange or Office 365, Active Directory, and virtual environments
Excellent customer service skills and the ability to communicate clearly with colleagues at all levels
A full UK driving licence and access to your own vehicle to travel between sites as required

Nice to have:

Confidence to communicate at all levels, both face-to-face and over the phone
Experience in a fast-paced environment

What we offer:

Buy or sell leave
Flexi working
Pension Scheme
Professional Development
Occupational Sick Pay
Agile and flexible working
Competitive pay reviewed annually
Strong pension scheme
Generous annual leave
Options to buy or sell days
Day off for your birthday
Support for qualifications
Paid professional subscriptions
Coaching
Mentoring
Regular career check-ins
Healthcare plans
Employee assistance programme
Supportive, inclusive culture

Additional Information:

Job Posted:
December 11, 2025

Expiration:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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