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Service Desk Officer

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Randstad

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Location:
Australia , Sydney

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

45.00 - 55.00 AUD / Hour
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Job Description:

My client is a NSW Government department based in the CBD and have a contract requirement for a Service Desk Office to come on board for an initial 3-4 month contract. The role is responsible for providing internal Desktop support to users within the organisation in an M365 environment.

Job Responsibility:

  • End-to-End Resolution: Manage incidents and service requests from first contact to resolution, ensuring high ticket hygiene and proactive communication
  • Technical Troubleshooting: Support a modern Microsoft 365 environment, including Teams, Windows, Identity & Access (Entra ID), mobile devices, and endpoint security tools
  • Asset Management: (Mid-level) Lead the lifecycle of hardware and software assets—from procurement and building devices to tracking licenses and secure disposal
  • Escalation & Collaboration: Act as a bridge between the service desk and infrastructure/security teams to resolve moderate-to-complex roadblocks
  • Continuous Improvement: Identify recurring trends, contribute to Problem Management, and create high-quality knowledge base articles for staff self-service
  • Onboarding/Offboarding: Coordinate device readiness and account setups to ensure a seamless Day 1 for new employees

Requirements:

  • Experience supporting Microsoft-centric environments (M365, Windows 10/11, Outlook)
  • Customer First Mindset
  • Organizational Skills
  • Growth Orientation
  • 5 years experience
  • Bachelor Degree

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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