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The Service Desk & Monitoring Consultant role involves providing high-quality support for various system environments, acting as the main contact for incidents and service requests. Candidates should have a bachelor's degree and 1-3 years of experience in customer support, with strong problem-solving skills and fluency in German and English. The position offers flexible working options and opportunities for professional growth.
Job Responsibility
Acting as main contact for incidents and/or service requests
Solving incidents following existing documentation
Call Handling (inbound and outbound calls)
Performing qualified registration of incidents and service requests
Providing accurate information to other infrastructure support teams (2nd level support)
End-to-end tracking of tickets
Monitoring the availability and error messages of IT systems and applications
Monitoring of services and transactions
Monitoring of certificates, job chains and monitoring of selected mailboxes
Requirements
Bachelor’s degree in technical/non-technical fields would be nice to have
Minimum 1-3 years of experience in customer support or call centers
Strong problem solving and research skills
Promptitude, proactivity and customer-oriented mindset
An ITIL qualification is preferable but not essential
Excellent command of both spoken and written German and English
Nice to have
Bachelor’s degree in technical/non-technical fields would be nice to have
An ITIL qualification is preferable but not essential
What we offer
Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or joining our accredited Coaching School