Service Desk Manager Job at GENESYS Consulting Services (Albany)

Service Desk Manager

Service Desk Manager to lead daily service desk operations, delivering efficient...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

College degree strongly preferred
Certifications in IT service management (e.g., ITIL, HDI, CompTIA) are strongly preferred
Extensive experience managing service desk operations in a professional services or enterprise environment
Strong understanding of ITSM frameworks, incident management, and service delivery best practices
Experience with service desk platforms and remote support tools
Proven ability to lead support teams, manage escalations, and deliver high-quality service in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Job Responsibility

Oversee the daily operations of the service desk
Establish and manage problem management
Develop and maintain service desk procedures, knowledge bases, and escalation protocols
Monitor service performance metrics
Collaborate with Technology leadership
Lead and mentor a team of service desk analysts and support specialists
Establish clear team roles, responsibilities, and performance standards
Partner with Functional Teams
Manage service desk tools and platforms
Support user onboarding and offboarding

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Assistant Front Desk Manager

Entry level management position responsible for leading and assisting with the s...

Location

Qatar , Westbay

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supporting management of Front Desk Team
Monitoring and supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Managing projects and policies
Supporting handling of human resource activities
Providing information to supervisors, co-workers, and subordinates
Analyzing information and evaluating results
Informing and updating executives, peers, and subordinates
Performing all duties at the Front Desk as necessary
Understanding the functions of the Bell Staff, Switchboard, and Concierge/Guest Services operations

Fulltime

Customer Service Manager

Entry level management position that is responsible for leading and assisting wi...

Location

China , Changsha

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Understands employee positions well enough to perform duties in employees' absence
Supports daily Front Desk shift operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Observes staffing levels to ensure that guest service, operational needs and financial objectives are met
Supports training of staff on adherence to all credit policies and procedures
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations
Complies with loss prevention policies and procedures

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Supporting management of Front Desk team including Bell/Door Staff, Switchboard and Guest Services/Front Desk
Supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Supporting implementation of customer recognition/service programs
Supporting handling of human resource activities
Performing all duties at the Front Desk as necessary

Fulltime

Assistant Front Desk Manager

Entry level management position responsible for leading and assisting with succe...

Location

India , Chennai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required

Job Responsibility

Lead and assist with daily shift requirements
Support management of Front Desk team
Monitor and support progress toward guest services goals
Ensure exceptional customer service
Manage projects and policies
Support handling of human resource activities
Perform all duties at the Front Desk as necessary

What we offer

Employee recognition program
Training opportunities
Equal opportunity employer
Inclusive work environment

Fulltime

Assistant Front Desk Manager

Entry level management position responsible for leading and assisting with the s...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Lead and assist with daily shift requirements
Support management of Front Desk team
Monitor and support progress toward guest services goals
Ensure exceptional customer service
Manage projects and policies
Support handling of human resource activities
Perform all duties at the Front Desk as necessary

What we offer

Employee recognition program
Training opportunities
Equal opportunity employer
Diverse and inclusive work environment

Fulltime

Assistant Front Desk Manager

Entry level management position responsible for leading and assisting with succe...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Lead and assist with daily shift requirements
Support management of Front Desk team
Monitor and support progress toward guest services goals
Ensure exceptional customer service
Manage projects and policies
Support handling of human resource activities
Utilize interpersonal and communication skills to lead and influence others
Coach, counsel and encourage employees
Handle complaints and resolve conflicts
Supervise staffing levels

What we offer

Training and development opportunities
Employee recognition program
Holistic well-being focus
True camaraderie with diverse group of co-workers

Fulltime

Administrator - Service Desk

Administrator/Service Desk role in Northampton with a focus on prioritisation of...

Location

United Kingdom , Northampton

Salary:

12.21 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Prioritisation of calls in-line with Incident and Service Request Management
Logging of incidents and service requests that enter the service desk via email or self-service portal
General Administration
Maintain customer data into the internal system

Job Responsibility

Prioritisation of calls in-line with Incident and Service Request Management
Logging of incidents and service requests that enter the service desk via email or self-service portal
General Administration
Maintain customer data into the internal system

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Manager

GENESYS Consulting Services

Location:
United States , Albany

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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Salary:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 04, 2026

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