Service Desk Manager Job at 360 Resourcing Solutions (Barnsley)

Service Desk Manager

360 Resourcing Solutions

Location:
United Kingdom , Barnsley

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the UK market leading Kitchen, Bedroom and Bathroom fitted furniture manufacturer, we have had unsuppressed growth over the last 50 years, with an emphasis on providing a high standard of products and service. We are currently seeking the very best people, to further strengthen our position within the industry by appointing dedicated individuals to share in our success. This will be a hands-on role, not just focused on supervising tasks. The estimated workload will be around 35% team leadership, with the remaining time spent providing technical support, handling escalations, and assisting with more complex tickets.

Job Responsibility:

Team leadership (estimated 35% of workload)
Providing technical support
Handling escalations
Assisting with more complex tickets

Requirements:

Minimum 1 year’s experience in a team lead, supervisory role, with direct responsibility for supporting, mentoring, and managing IT support staff
Proven background in IT support / service desk environments, supporting end users in a business setting
Experience acting as an escalation point for complex technical or operational issues
Strong day-to-day administration of Microsoft 365, including: User management, Licensing, Mailboxes and shared mailboxes, Windows Server, Print Server, Home working Support, General Networking skills, Active Directory, Group Policy, VPN, WiFi
Daily operational administration of Exchange Online (not infrastructure setup or migration) including Permissions, and common user issues
Microsoft Intune (desirable): Day-to-day use and device management, Policy application and troubleshooting (configuration knowledge beneficial but not essential)
Microsoft Entra ID (Azure AD): User and group management, Role assignments, Authentication and access troubleshooting
The ability to coach, motivate, and develop support analysts
Experience managing workloads, priorities, and ticket queues
Performance reviews, and informal feedback
Comfortable setting expectations
Experience improving support processes, documentation, and knowledge bases
Strong understanding of SLA-driven environments
Excellent communication skills, both technical and non-technical
Ability to engage confidently with users, management
Calm, professional approach under pressure
Strong organisational and time-management skills

Nice to have:

Experience with ticketing system, Halo
Familiarity with ITIL principles or structured IT service management (incident, problem, change)
Veeam Backup
Mimecast

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

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