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Service Desk L2 Agent - Italian Language

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Vodafone

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Location:
Romania , Bucuresti

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a skilled individual to support timely and efficient resolution of IT‑related issues raised by end users. This role focuses on second‑level troubleshooting, collaboration with technical teams, and ensuring high service quality while working with both Italian and English‑speaking stakeholders.

Job Responsibility:

  • Resolve IT issues and work collaboratively with other technical groups to ensure timely solutions
  • Collect data required for internal reporting
  • Ensure adherence to agreed contractual service quality levels (SLAs)
  • Improve first‑call resolution rates by sharing knowledge with Level 1 agents
  • Provide continuous suggestions to enhance processes and service performance
  • Handle calls during high‑volume periods to support operational targets and contractual requirements
  • Work in extended shifts based on business needs

Requirements:

  • At least two years of hands‑on professional experience in an IT Support team
  • Proven experience managing incidents related to Network drives (SSP)
  • Proven experience managing incidents related to Printing
  • Proven experience managing incidents related to Intranet/SharePoint/Teamroom
  • Proven experience managing incidents related to Outlook/Exchange/OWA
  • Proven experience managing incidents related to Lync Telephony
  • Proficient in English (spoken and written), with the ability to participate in meetings and produce documentation
  • Advanced proficiency in Italian (C1 or above)
  • English level B2 or above
What we offer:
  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Loyalty Programme
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
  • Special Paternal Program - 4 months of paid paternity leave

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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