Service Desk Engineer Job at iCapital Network (Toronto)

Service Desk Engineer

iCapital Network

Location:
Canada , Toronto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

iCapital is seeking a Service Desk Engineer to join the Corporate Technology department. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate has excellent problem-solving skills, is familiar with remote trouble shooting techniques, and is able to give clear technical instructions.

Job Responsibility:

Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices
Perform user access provisioning and deprovisioning
Assist in testing and deploying new systems, platforms, and applications
Prepare hardware and software for new employees
Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions
Document incidents and tasks in Corporate Ticket Management system
Participate in after-hours during an on-call schedule

Requirements:

3+ years of recent end-user technical support experience
3+ years of experience of Microsoft cloud-related technologies (i.e. O365, OneDrive, Exchange)
3+ years of experience in desktop technologies like Windows or MS Office
Familiar and experience with VDI environments
Excellent written and verbal communication skills
Strong time management and the ability to prioritize tasks
Able to thrive in a fast-paced environment and work effectively under pressure

Nice to have:

Experience with PowerShell, Mac OSX or A/V systems
Experience with Freshworks and ServiceNow

What we offer:

Work in the office Monday-Thursday, with the flexibility to work remotely on Friday
Competitive total compensation package consisting of salary, bonus, and equity
Company pays 100% of the premium for all Group Benefits for you and your dependents
Benefits include medical, dental, vision, prescription, life insurance and long-term disability
Variety of Retirement Plans which have a company match
Unlimited Paid Time Off (PTO)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

iCapital Network - All Job Offers

Job Link Share: