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WhiteBlue Logo WhiteBlue · IT - Administration

Service Desk Engineer

India, Chennai · Job Posted February 19, 2026
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Job Description

A Service Desk Engineer providing first-level IT support to ensure smooth, secure, and reliable day-to-day operations.

Job Responsibility

  • Provide L1 support through phone, email, and ticketing tools
  • Troubleshoot hardware, software, and network issues
  • Install, configure, and maintain desktops, laptops, printers, and peripherals
  • Support Windows OS, MS Office, and Office 365 applications
  • Create, update, and close tickets within SLA timelines
  • Perform password resets and user account management (AD/Azure AD)
  • Coordinate with L2/L3 teams for unresolved issues
  • Maintain IT asset inventory and documentation
  • Ensure basic security practices (antivirus, patching, disk encryption)

Requirements

  • Windows 10/11 OS support
  • MS Office / Office 365 administration
  • Basic networking (LAN, Wi-Fi, VPN)
  • Active Directory / Azure AD – basic knowledge
  • Antivirus and basic security awareness
  • Ticketing tools (ServiceNow, Freshservice, Jira – preferred)
  • 0-3 years experience

Nice to have

  • Basic cloud knowledge (Azure / AWS – optional)
  • Good communication and customer-handling skills
  • Willingness to work in shifts
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