CrawlJobs Logo
Cooper Lomaz Logo Cooper Lomaz · IT - Software Development

Service Desk Engineer

United Kingdom, Ipswich Employment contract 28000.00 - 32000.00 GBP / Year · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

Are you currently working in a 1st Line Support position and ready for the next step in your IT career? This opportunity is ideal for someone who has built a solid foundation in IT support and is looking to move into a more technical role within a busy Managed Service Provider. You’ll take on more complex issues, work closely with experienced senior engineers, and gain exposure to a wide range of technologies, clients, and projects. You’ll be supported in developing your technical skills while taking greater ownership of incidents, troubleshooting, and infrastructure-related work.

Job Responsibility

  • Investigate and resolve support issues escalated from 1st Line teams
  • Support users across Microsoft 365, Windows environments, servers, networking, and business applications
  • Work alongside senior engineers to diagnose and resolve more complex technical problems
  • Manage and prioritise tickets in line with agreed service levels
  • Assist with system upgrades, migrations, and infrastructure projects
  • Carry out routine maintenance and health checks across client environments
  • Create and maintain clear technical documentation
  • Contribute ideas to improve support processes and service delivery

Requirements

  • Experience within a 1st Line Support, IT Support, Service Desk, or Helpdesk role
  • Strong troubleshooting skills and a genuine interest in developing technically
  • Experience supporting Microsoft 365 and Windows environments
  • Understanding of ticketing systems and working to SLAs
  • Good communication skills and a customer-focused approach
  • IT qualifications or certifications would be beneficial but are not essential
  • Microsoft certifications or training in Microsoft 365, Azure, or Windows technologies would be advantageous
  • Full UK driving licence

Nice to have

  • IT qualifications or certifications
  • Microsoft certifications or training in Microsoft 365, Azure, or Windows technologies

What we offer

  • Clear opportunity to progress into a dedicated 2nd Line position
  • Exposure to a broad range of technologies and client environments
  • Support from experienced senior engineers and technical leadership
  • Involvement in project work alongside day-to-day support
  • Long-term progression towards 3rd Line or infrastructure-focused roles
Cooper Lomaz - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Desk Engineer

8 matching positions

Service Desk Engineer

We are recruiting for a Service Desk Engineer to join a growing IT services team...
Location
Location
United Kingdom , Waterlooville
Salary
Salary:
28000.00 GBP / Year
workshoprecruitment.co.uk Logo
workshop recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years’ experience in an IT Service Desk or Helpdesk role
  • Experience working within an MSP or structured IT services environment
  • Experience managing ticket queues and SLA-based support environments
  • Good working knowledge of Microsoft 365 administration and troubleshooting
  • Strong customer service and communication skills
  • Experience using IT ticketing systems
  • Calm and structured when handling incidents or customer queries
  • Strong at prioritisation and managing multiple tickets effectively
  • Customer-focused with a professional communication style
  • Comfortable escalating issues when appropriate
Job Responsibility
Job Responsibility
  • Provide first-line IT support for incidents and service requests via phone, email and ticketing systems
  • Diagnose and resolve common technical issues, escalating more complex problems where required
  • Manage and prioritise ticket queues within an SLA-driven service environment
  • Maintain accurate records of incidents, resolutions and support activity within the service desk system
  • Communicate clearly with users throughout the lifecycle of support requests
  • Support user account management and joiner/mover/leaver processes
  • Follow structured service desk procedures and contribute to continuous service improvement
What we offer
What we offer
  • Hybrid working – 3 days office / 2 days home
  • Company pension
  • Private healthcare
  • Life assurance
  • Generous holiday allowance
  • Employee Assistance Programme
  • Volunteer days
  • On-site parking
  • Professional training and development opportunities
  • Fulltime
Read More
Arrow Right

Service Desk Engineer

We are recruiting for a Service Desk Engineer to join a growing IT services team...
Location
Location
United Kingdom , Waterlooville
Salary
Salary:
28000.00 GBP / Year
workshoprecruitment.co.uk Logo
workshop recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years’ experience in an IT Service Desk or Helpdesk role
  • Experience working within an MSP or structured IT services environment
  • Experience managing ticket queues and SLA-based support environments
  • Good working knowledge of Microsoft 365 administration and troubleshooting
  • Strong customer service and communication skills
  • Experience using IT ticketing systems
  • Calm and structured when handling incidents or customer queries
  • Strong at prioritisation and managing multiple tickets effectively
  • Customer-focused with a professional communication style
  • Comfortable escalating issues when appropriate
Job Responsibility
Job Responsibility
  • Provide first-line IT support for incidents and service requests via phone, email and ticketing systems
  • Diagnose and resolve common technical issues, escalating more complex problems where required
  • Manage and prioritise ticket queues within an SLA-driven service environment
  • Maintain accurate records of incidents, resolutions and support activity within the service desk system
  • Communicate clearly with users throughout the lifecycle of support requests
  • Support user account management and joiner/mover/leaver processes
  • Follow structured service desk procedures and contribute to continuous service improvement
What we offer
What we offer
  • Company pension
  • Private healthcare
  • Life assurance
  • Generous holiday allowance
  • Employee Assistance Programme
  • Volunteer days
  • On-site parking
  • Professional training and development opportunities
  • Fulltime
Read More
Arrow Right

Service Desk Engineer

We’re looking for a proactive Service Desk Engineer to keep our global teams pro...
Location
Location
United Kingdom , Surrey, Greater London
Salary
Salary:
Not provided
retailinsight.io Logo
Retail Insight
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience working with a wide range of Microsoft Windows tools 10/11 (install/reinstall, printers, VPN, AV)
  • Considerable knowledge of Microsoft Office / Microsoft 365 (Outlook, Teams, Word, Excel) and Office 365 users
  • Confident understanding of security best practice—RBAC, least privilege, separation of duties, MFA
  • Clear, confident communicator (written and verbal), calm under pressure, and highly organised
  • Azure AD / Entra ID for user and role‑based access
Job Responsibility
Job Responsibility
  • User account management
  • Provision, modify and deprovision user accounts promptly
  • Coordinate equipment moves and set‑ups with internal teams
  • Access control
  • Grant and revoke access in line with policy and approvals
  • Manage licence and subscription requests end‑to‑end
  • Remote support
  • Troubleshoot hardware/software issues with clear, patient guidance
  • Arrange device repairs and organise temporary replacements
  • Ticketing & service quality
What we offer
What we offer
  • Flexible Working – Enjoy a hybrid work model (3 days in the office) with flexibility based on business needs, plus a work from anywhere policy
  • Time Off – 25 days annual leave (+ bank holidays), increasing with length of service, plus an extra day off for your birthday
  • We also operate summer hours
  • Learning & Development – Access a vast range of courses through our learning platform and benefit from structured career progression plans
  • Health & Wellbeing – Private Medical Insurance, a healthcare cash plan, and mental health support via Help@Hand
  • Plus, we’ll ensure you have a safe and productive home setup with a workspace assessment
  • Giving Back – Take paid volunteer days to support your local community, donate to your chosen charity through salary sacrifice (we’ll match it!), and make a difference with Give as You Earn
  • Extra Perks – A car purchase scheme to make buying a new car easier, plus access to additional benefits through our online platform, including gym discounts
  • Fulltime
Read More
Arrow Right

Service Desk Engineer

We’re looking for a Service Desk Engineer to join our Infrastructure Team. You w...
Location
Location
Qatar , Doha
Salary
Salary:
Not provided
qic.digital Logo
QIC digital hub
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–3 years in IT support / Helpdesk
  • Understanding of IT infrastructure (networks, servers, cloud)
  • Experience with Atlassian tools and Git-based platforms
  • Experience with Jira Service Desk is a must
  • Knowledge of Google Workspace and IAM principles is required
  • Strong communication and user-oriented approach
  • English language B2
Job Responsibility
Job Responsibility
  • Provide first-line support across Jira, Confluence, GitLab, Google Workspace, Slack
  • Manage access requests and user permissions in line with security policies
  • Troubleshoot software and internal platform issues
  • Monitor system alerts and respond to incidents
  • Manage support tickets in line with SLAs
  • Communicate clearly with users and maintain internal documentation
  • Educate users on best practices
  • Create and maintain knowledge base articles and internal documentation
What we offer
What we offer
  • Extra paid leave
  • Language classes
  • Meeting with experts
  • Professional development
  • QIC running club
  • Relocation support
  • Remote health insurance
  • Tax consultations
  • Travel discounts
  • USD, EUR, or AED salary payouts
  • Fulltime
Read More
Arrow Right

Service Desk Engineer

IT Service Desk Engineer
Location
Location
India , Chennai
Salary
Salary:
Not provided
Fourth Dimension Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good in Communication
  • Minimum 2 Years Relevant experience
  • Fluent English (written and spoken)
  • Ability to understand the business objectives
  • Must have a good understanding of the organization and their infrastructure
  • ITIL Certification
  • Strong Knowledge especially on Service Desk, Incident, Problem, and Change Management
  • Experience working with ServiceNow
  • Troubleshooting experience with the following: Windows Operating systems, Active Directory, O365 Suite Applications, VPN (Pulse Secure, Anyconnect Etc), SAP, VDI
  • Knowledge on endpoint management suites like SCCM, Desktop Central
Job Responsibility
Job Responsibility
  • Day to day management of the First Line Service Desk function: Ensure that the Service Desk is an excellent deliverer of Customer Service
  • Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
  • Be responsible for the operational management of call assignments within the Service Desk team
  • Undertake a weekly review of the First Line Service Desk call queues
  • Reviews metrics daily identifying trends in the environment
  • Fulltime
Read More
Arrow Right

Service Desk Engineer

A Service Desk Engineer providing first-level IT support to ensure smooth, secur...
Location
Location
India , Chennai
Salary
Salary:
Not provided
whiteblue.com Logo
WhiteBlue
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Windows 10/11 OS support
  • MS Office / Office 365 administration
  • Basic networking (LAN, Wi-Fi, VPN)
  • Active Directory / Azure AD – basic knowledge
  • Antivirus and basic security awareness
  • Ticketing tools (ServiceNow, Freshservice, Jira – preferred)
  • 0-3 years experience
Job Responsibility
Job Responsibility
  • Provide L1 support through phone, email, and ticketing tools
  • Troubleshoot hardware, software, and network issues
  • Install, configure, and maintain desktops, laptops, printers, and peripherals
  • Support Windows OS, MS Office, and Office 365 applications
  • Create, update, and close tickets within SLA timelines
  • Perform password resets and user account management (AD/Azure AD)
  • Coordinate with L2/L3 teams for unresolved issues
  • Maintain IT asset inventory and documentation
  • Ensure basic security practices (antivirus, patching, disk encryption)
  • Fulltime
Read More
Arrow Right

Service Desk Engineer

Provide first-line help desk support to external customers, assisting users with...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Any stream graduate
  • 1-2 years experience
  • Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow
  • Excellent communication skills (written & verbal)
  • Sound knowledge of ITIL framework and practices
  • Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
  • Ability to work under pressure and manage tight deadlines
  • Experience in handling international (European Geographics) clients
  • Ability to work a flexible schedule outside of typical business hours
  • Open to Night shift & 24*7 environment
Job Responsibility
Job Responsibility
  • Handling calls, Emails, Chats, incidents, and events on the tickets
  • Log details of all incidents, alerts/events and problems utilizing standard reporting methods
  • Provide first-line fixes, utilize relevant procedures, or escalate problems
  • Use supplied checklists and ensure that problems highlighted are followed up
  • Maintain procedures compliant with ITIL
  • Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Follow up with customers to identify areas of improvement
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
  • Tracking and documenting any changes made to KB article and creating of KB article
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • All positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

Service Desk Engineer

To provide a single point of contact for all clients in relation to IT issues an...
Location
Location
United Kingdom , Hebburn
Salary
Salary:
Not provided
itcservice.co.uk Logo
ITC Service Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A love of (and ability to) solve problems & challenges
  • Great communications skills, founded in being a good listener
  • Good understanding of support tools, techniques and how technology is used to provide services
  • Good understanding of operating systems, business applications, printing systems and network systems
  • Good diagnosis skills of technical issues related of end-user hardware & software and network devices
  • Experience and knowledge of working with the Microsoft 365 Platform
  • Must be able to type quickly and accurately while talking on the phone
  • A deep desire to deliver an amazing client experience
  • Knowledge of IT applications, software & hardware
  • The ability to speak both geek and human
Job Responsibility
Job Responsibility
  • Provide a single point of contact for all clients in relation to IT issues and incidents
  • Provide exceptional standards of support to all clients and support a variety of products, services, and platforms
  • Act in both a proactive and reactive manner and ensure that all performance targets are adhered to
  • Provide resolutions in an effective and timely manner
  • Provide an exceptional client experience
  • Fix 70% of incidents at first contact (where possible)
  • Ensure adherence to performance targets
  • Ensure that incidents are dealt with according to client and priority needs
  • Ensure all incidents are accurately logged
  • Take ownership of logged incidents, tracking the progress of all calls and follow-up with the client to ensure that they are satisfied with the resolution
  • Fulltime
Read More
Arrow Right