Service Desk Engineer Jobs

Right! Systems

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

70000.00 - 90000.00 USD / Year

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Job Description:

This is a great opportunity to build your IT career while working on exciting technologies and environments. You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments.

Job Responsibility:

Build and maintain a deep technical understanding of technologies, including routing, switching, wireless, edge, and web application firewalls, servers, storage, backup systems and software systems
Work on detailed and complex support incidents across multiple technologies and disciplines as part of a team of engineers
Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
Other work-related duties as assigned

Requirements:

1-3 years of equivalent technology experience
Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas: Networking (Cisco, Aruba, Juniper), Servers and Virtualization (Cisco UCS, HPE, VMware), Microsoft (365/AD/Exchange/Azure/Intune), Security Products (Palo Alto Networks, Okta, Mimecast)
Hands-on experience supporting solutions from some of the listed vendors above
Strong interpersonal, written, and oral communication skills
Strong analytical and problem-solving skills
Strong customer service orientation
Candidate must be able to conduct research into issues and problems
Candidate must be able to present ideas in user-friendly language
Candidate must be highly self-motivated and self-sufficient
Candidate must be able to effectively prioritize tasks in a high-pressure environment
Candidate must have a valid Driver’s license and vehicle insurance

Nice to have:

Experience administering phone systems (Cisco, etc.)
Contact Center administration experience

What we offer:

Group medical, dental and vision insurance
401(k)
life insurance/LTD
PTO (Paid Time Off) for vacation, sick and personal leave needs

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Desk Engineer