Service Desk Engineer-Service Support Job at Sopra Steria (Noida)

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

New

Javascript Developer

We are looking for a highly capable Node.js developer to optimize our web-based ...

Location

India , Pune

Salary:

Not provided

Profcyma Solutions Pvt. Ltd.

Expiration Date

Until further notice

Requirements

Must have work experience with Flutter SDK and Dart programming language
Experience with third-party libraries and APIs
Experience working with Firebase database
Strong knowledge on Flutter widgets for both Android/iOS

Job Responsibility

Optimize our web-based application performance
Collaborating with our front-end application developers
Designing back-end components
Integrating data storage and protection solutions

Fulltime

New

Product Engineer

In this role, you will work on internally and externally facing product initiati...

Location

Bermuda , Hamilton

Salary:

Not provided

Meanwhile

Expiration Date

Until further notice

Requirements

Immensely curious about the needs of users
Undaunted by interacting with a wide range of disciplines (design, compliance, legal, actuarial, financial, marketing, sales, etc.)
Fascinated by striking the right balance between polish and minimal surface
Speak Python, TypeScript, and React
Hungry ICs (or former managers)
Interested in pushing the boundaries of engineering productivity
Curiosity, flexibility, an appetite for (and the ability to digest) complex context
Strong communication skills
Eager to learn, with the rest of the team, how to work with AI tools, including agents
Intellectual honesty is non-negotiable

Job Responsibility

Work on internally and externally facing product initiatives
Incrementally and extensibly build full-stack solutions for new product needs
Work closely across disciplinary lines with internal and external users
Inform the evolution of our platform abstractions (backend and frontend) to increase the team's net velocity and tackle more ambitious business problems
Fix million-dollar bugs
Build systems that don't work out (sometimes you have to throw code away)
Experiment with new ways of working
Put up multiple meaningful changes, or write thousands of lines of code, in a day

New

Reconciliation Analyst

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Krypton Fund Services

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Accounting or related majors
Fresh graduates are strongly encouraged to apply for the position
Proficiency in Microsoft suite of products
Excellent analytical, problem-solving, and organizational skills
Strong knowledge of financial instruments
Ability to prioritize tasks and work under pressure to meet deadlines
Strong communication and interpersonal skills

Job Responsibility

Preparation of the cash, position and trade reconciliation of Krypton clients’ activity across all financial products in line with the service level agreement
Identify and resolve missing balances, trial balance discrepancies, proof differences, and other variances promptly
Monitor and analyse pricing of positions within each client’s portfolio at agreed frequency in line with service level agreement
Processing and verification of corporation action events of each position within client’s portfolio
Investigate any open breaks and collaborate with the business team and external parties for resolution
Identify reconciliation deviations and backlogs, and discuss them with the Back Office (BO) team
Assist with various ad-hoc projects and new initiatives within the team
Escalate unresolved open items to the Line Manager
Develop strong control mechanisms for the reconciliation unit in consultation with the manager to mitigate risks

Fulltime

New

Frontend Engineer

In this role, you will have substantial ownership over the architecture of the f...

Location

Salary:

Not provided

Meanwhile

Expiration Date

Until further notice

Requirements

Substantial ownership over frontend architecture
Drive evolution of frontend abstractions
Identify and triage opportunities to restructure or improve
Make technology choices to support new capabilities
Scope significant independent engineering projects
Work closely with product engineers to identify platform needs
Work closely with design for consistent user experience
Expand expectations for effective and feasible frontend testing
Keen eye for design and empathy with end-users
Curiosity about needs of internal and external users

Job Responsibility

Own architecture of frontend codebase supporting all product work
Drive evolution of frontend abstractions
Identify and triage opportunities to restructure or improve
Make technology choices to support new capabilities
Scope and drive significant independent engineering projects to completion
Work closely with product engineers to identify platform needs and develop effective solutions
Work closely with design for consistent user experience and improve legacy experiences
Expand expectations for effective and feasible frontend testing
Build minimally viable products and improve existing experiences
Improve developer experience for product engineers

New

Group Manager – North America

Location

United States , Atlanta

Salary:

Not provided

Krypton Fund Services

Expiration Date

Until further notice

Requirements

A professional accounting qualification
Minimum 15 years of experience working in fund administration, specifically with exposure to financial markets/institutions, debt funds, hedge funds or private equity vehicles
Minimum of five (5) years of experience managing a team of 10 or more, both in-person and remote
Strong knowledge of investment accounting and technical knowledge of alternative investments, fund accounting and the preparation of financial statements
Paxus and/or Investran experience preferred
Detailed knowledge and understanding of regulatory matters including Anti-Money Laundering/Anti-Terrorist Financing and other regulatory reporting
Strong computer skills and effective communication skills, both verbal and written
The willingness to work overtime and public holidays when required
Based in Atlanta, GA or Kitchener, Ontario

Job Responsibility

Ensure client satisfaction by establishing and adhering to policies and procedures related to Operations and the company, with a focus on enhancing client experience and service delivery
Foster effective communication among all staff levels to promote a collaborative environment and a culture of engagement and teamwork
Address and resolve client needs promptly and comprehensively, proactively identifying opportunities for service improvement and initiating corrective action when necessary
Represent Operations with external stakeholders, including client auditors, maintaining positive relationships and open dialogue to ensure alignment with client expectations
Manage the implementation process of new clients, collaborating with cross-functional teams to ensure a smooth transition and efficient set-up within Operations while also fostering positive client experiences
Assist senior management in policy development and the implementation of internal controls, with particular emphasis on promoting staff engagement and empowerment
Review financial reporting/NAV packages for accuracy, adherence to controls, and timeliness, providing insights and recommendations for improvement as needed
Research and resolve accounting and tax issues, providing expert guidance and support to internal stakeholders and clients as required
Stay informed of regulatory requirements and liaise with the local regulator as necessary to ensure compliance
Assist and drive staff engagement initiatives

Fulltime

New

Business Development Specialist

We are seeking a Business Development Specialist (Sales) who will play a key rol...

Location

India , Ahmedabad

Salary:

Not provided

Wappnet Systems Pvt. Ltd.

Expiration Date

Until further notice

Requirements

Strong understanding of IT services, including custom software, mobile apps, AI, SaaS, and cloud solutions
Proficiency in CRM tools for lead tracking, forecasting, and reporting
Ability to create persuasive sales proposals and presentations
Knowledge of sales methodologies and best practices for B2B environments
3–7 years of proven experience in B2B sales, IT services sales, or software solutions sales
Experience dealing with enterprise clients and international markets
Excellent communication and negotiation skills
Strong presentation and client engagement abilities
Self-motivated, target-driven, and proactive approach to sales
Ability to work independently as well as within a collaborative team environment

Job Responsibility

Identify, qualify, and pursue new business opportunities across India and global markets
Develop and maintain strong relationships with key decision-makers such as CXOs, Founders, and IT Heads
Create and deliver engaging sales pitches, proposals, and client presentations
Collaborate with technical teams to understand client needs and propose tailored solutions
Manage the complete sales cycle from lead generation to deal closure
Achieve and exceed monthly and quarterly sales targets
Track sales activities within the CRM and prepare performance reports for management
Conduct market research to identify new growth opportunities and industry trends
Develop strategic outreach plans to target potential clients effectively
Ensure all client communication is timely, professional, and aligned with company objectives

What we offer

Performance-Based Bonuses & Incentives
Paid Certifications & Skill Development Programs
Clear Career Growth & Promotion Path
Access to Latest Tools, AI & Modern Technologies
Annual Company Trip & Team Retreats
Recognition & Rewards for Outstanding Performance
Mentorship from Senior Leaders & Experts
Friendly, Collaborative & Ownership-Driven Culture
Flexible Leave Policy & Leave Encashment
Opportunity to Work on Global & Enterprise Projects

Fulltime

Service Desk Engineer-Service Support

Sopra Steria

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 17, 2025

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