Service Desk Engineer-Service Support Jobs

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
Excellent communication skills (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to the appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from the start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.

Job Responsibility

Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company’s quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Handling checks and reports that should be sent to clients
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow

What we offer

Inclusive and respectful work environment
Open to people with disabilities.

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

New

Support Worker

At Affinity Trust, we empower people to lead meaningful lives on their own terms...

Location

United Kingdom , Newbury

Salary:

12.43 GBP / Hour

Affinity Trust

Expiration Date

January 13, 2026

Requirements

Full UK driving licence
Willing to drive a mobility vehicle

Job Responsibility

Adapt support to fit what each person needs and wants daily
Encourage people to make their own choices
Help people to do things themselves to be as independent as possible
Support people to build confidence and life skills
Support people to be a part of their community
Be understanding, allowing people to take their time
Celebrate people’s achievements

What we offer

Stream app (access to percentage of pay as you earn it, coaching, vouchers, discounts, cashback)
Blue light card reimbursement
Simply Health fully funded health cash plans
Vivup (spread the cost of home and electronics items)
Buy and sell annual leave
Pension and Life Assurance scheme

Fulltime

New

Support worker

At Affinity Trust, we empower people to lead meaningful lives on their own terms...

Location

United Kingdom , Newbury

Salary:

12.43 GBP / Hour

Affinity Trust

Expiration Date

January 13, 2026

Requirements

Female gender (genuine occupational requirement)
Prepared to work shifts, including weekends and sleep-in shifts

Job Responsibility

Supporting people with learning disabilities and complex support needs in their own home
Promoting independence and building social connections
Assisting with all aspects of daily living
Supporting a range of activities outside of the home
Taking the lead in supporting people to try new things and build new social links

What we offer

Full training provided
Opportunities to complete an NVQ Level 2 in Health & Social Care
Stream app (access to percentage of pay as earned, coaching, vouchers, discounts, cashback)
Reimbursed Blue Light Card membership (discounts)
Fully funded Simply Health cash plan (24-hour GP, money back on prescriptions, dental, opticians)
Vivup (salary reduction scheme for home/electronics/bike)
Buy and sell annual leave
Pension and Life Assurance scheme

New

Male support worker

Supporting individuals with Learning Disabilities means embracing their unique j...

Location

United Kingdom , Newbury

Salary:

12.43 GBP / Hour

Affinity Trust

Expiration Date

January 13, 2026

Requirements

A Full UK Driving Licence would be advantageous
Willingness to drive mobility vehicle

Job Responsibility

Take time to understand what a great day means to the person you support
Adjust your approach to meet people’s needs and build on both their strengths and your own
Help build a supportive environment that encourages everyone to thrive and gives them the freedom to live their life their way
Lend a helping hand in a way that puts the person’s needs first

What we offer

Full training provided
Opportunities to complete an NVQ Level 2 in Health & Social Care
Stream app (access to percentage of pay as you earn it, coaching, vouchers, discounts, cashback)
Blue light card membership reimbursement
Simply Health fully funded health cash plans
Vivup (spread cost of home/electronics/bike)
Buy and sell annual leave
Pension
Life Assurance

New

Support Worker

At Affinity Trust, we empower people to lead meaningful lives on their own terms...

Location

United Kingdom , Newbury

Salary:

12.43 GBP / Hour

Affinity Trust

Expiration Date

January 13, 2026

Requirements

Full UK driving licence
Willing to drive a mobility vehicle
Great communication skills
Active and outgoing

Job Responsibility

Adapt support to fit what each person needs and wants daily
Encourage people to make their own choices, big and small
Help people to do things themselves to be as independent as possible
Support people to build confidence and life skills
Support people to be a part of their community, joining local clubs and connecting with friends and family
Be understanding, allowing people to take their time and do things at their own pace
Celebrate people’s achievements, no matter how small they might seem to others

What we offer

Stream app (access to percentage of pay as you earn it, coaching, vouchers, discounts, cashback)
Blue light card reimbursement (discounts in shops and restaurants)
Simply Health fully funded health cash plans (24-hour GP, money back on prescriptions, dental, opticians)
Vivup (spread cost of home and electronics items or bike through salary reductions)
Buy and sell annual leave
Pension and Life Assurance scheme

Parttime

New

Bank Support Worker

Join our team as a Bank Support Worker and enjoy the flexibility of working acro...

Location

United Kingdom , Newbury

Salary:

12.43 GBP / Hour

Affinity Trust

Expiration Date

January 14, 2026

Requirements

Full UK manual driving licence would be advantageous but not essential

Job Responsibility

Adapt support to fit what each person needs and wants daily
Encourage people to make their own choices, big and small
Help people to do things themselves to be as independent as possible
Support people to build confidence and life skills
Support people to be a part of their community, joining local clubs and connecting with friends and family
Be understanding, allowing people to take their time and do things at their own pace
Celebrate people’s achievements, no matter how small they might seem to others

What we offer

We will apply and pay for your enhanced DBS
Full training provided

New

Bank support worker

At Affinity Trust, we empower people to lead meaningful lives on their own terms...

Location

United Kingdom , Sheffield

Salary:

12.25 GBP / Hour

Affinity Trust

Expiration Date

January 04, 2026

Requirements

Driver preferred
Flexible, open-minded, and resilient
Enjoy new activities
Passionate about helping others engage with their community
Adaptable
Share interests in swimming and animals (great fit)
Must embody core values: Working together, Giving our best, Having courage
Must complete an enhanced DBS check

Job Responsibility

Take time to understand what a great day means to the person you support
Adjust your approach to meet people’s needs and build on both their strengths and your own
Help build a supportive environment that encourages everyone to thrive and gives them the freedom to live their life their way
Support people to live great lives
Promote independence and build social connections
Support over 15 people living in their own homes
Work shifts ranging from 3 to 15 hours between 07:30am – 22:00, including weekdays and alternate weekends

What we offer

Full training provided
Opportunities to complete an NVQ Level 2 in Health & Social Care

Parttime

Service Desk Engineer-Service Support

Sopra Steria

Location:
India, Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
October 30, 2025

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