Service Desk Customer Support Operative Job at Brook-St Hiredonline (Plymouth)

Service Desk Customer Support Operative

As part of the Service Management Centre, you will provide a single point of con...

Location

United Kingdom , Plymouth

Salary:

12.66 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Proven experience delivering high-quality customer service in a fast-paced environment
Ability to remain patient and tactful under pressure
Strong communication skills and ability to build effective working relationships
Ability to work flexibly, contribute positively to a team, and operate with limited supervision
Successful candidates would be subject to a basic DBS check and referencing checks before starting

Job Responsibility

Provide a single point of contact for IT enquiries via telephony and other service channels
Log, manage and update incidents and service requests using the Service Management Tool
Deliver clear, concise advice and guidance to users
Maintain high levels of customer satisfaction in all interactions
Record all contacts and actions accurately within the Service Management Tool
Keep users informed of progress and escalate issues where appropriate
Monitor infrastructure and applications, raising incidents when necessary
Work collaboratively with service management teams and support functions
Support the team in meeting key performance targets

What we offer

On-site parking available on a first come, first served basis

Fulltime

L1/L2 Service Desk Support

About the Client: Is a Managed IT Service Provider (MSP) in the Denver Metro are...

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

At least 2-3 years of experience in the IT industry and a strong foundation in network configuration and end-user troubleshooting
Experience working in an MSP environment is a plus
Proficiency in troubleshooting and supporting Windows desktop, macOS, server operating systems and basic networking issues remotely
Knowledge of Active Directory, Office 365, and cloud-based applications
Strong knowledge of computer systems, networks, and software applications
Strong verbal and written communication skills to assist non-technical users effectively
Excellent problem-solving and analytical skills
Ability to work independently and efficiently in a remote work environment
Strong customer service mindset with a focus on user satisfaction

Job Responsibility

Answer and manage support calls with strong professionalism and customer service focus
Triage and address support requests via phone and ticket queues promptly
Monitor and resolve dashboard notifications related to backups, patch installations, antivirus detections, and other alerts
Provide daily troubleshooting and support for Windows desktop and server operating systems
Install and configure Microsoft Office 365 products, including user setup, password changes, and Outlook, Word, Excel, Teams, and OneDrive updates
Manage user setup, group memberships, and password changes in Active Directory
Support typical user programs like PDF Readers and browsers (Edge, Chrome, Firefox)
Conduct scheduled maintenance, computer cleanup, and system optimization for workstations and servers
Create, update, and maintain technical documentation in clear and comprehensive English
Utilize call scripts consistently while handling incoming calls and route non-technical inquiries appropriately

What we offer

Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
Allowances
Attendance bonus
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

Service Desk Support Tech II

Provides phone, remote, and chat support for a large customer base whose busines...

Location

United States of America , Rochester

Salary:

21.36 - 29.90 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma or equivalent and 2 years of customer service or other relevant experience required
Ability to travel between work sites required
Flexibility to work shifts necessary to accommodate 24/7 coverage, which may include nights, weekends and holidays required
Exceptional customer skills, including the ability to diffuse difficult situations required
Strong communication skills required
Excellent problem-solving abilities required

Job Responsibility

Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment
Provides a high-level of customer service and exhibits independent thinking
Assists with training of new representatives, documentation, and other projects as assigned
May participate in on-call rotation as needed
Acts as software/beta tester for new implementations and provides customer experience feedback
Performs routine software installations and upgrades using remote software tools
Provides advanced troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption, and remote access the first-level team members are unable to resolve
Provides technical expertise in meeting customer satisfaction and meeting enterprise strategic goals
Uses independent judgment in decision-making when faced with unique customer situations
Assists with onboarding process and training of new Service Desk team members and provides team mentoring on an on-going basis

Fulltime

Service Desk Support Engineer

We're looking for a front-line Service Desk Support Engineer that is customer se...

Location

United States , Hoffman Estates

Salary:

65000.00 - 80000.00 USD / Year

Sensient Technologies Corporation

Expiration Date

Until further notice

Requirements

Proven experience in a Service Desk or IT support role
Working experience or strong understanding of enterprise technologies (Office 365, and ticketing systems)
Experience supporting applications related to manufacturing, and logistics is preferred
Ability to work independently as well as collaborate with others
High attention to detail, take direction well and follow-through
Exceptional communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple priorities effectively
Strong technical background with excellent problem-solving skills
English as a primary language, multilingual preferred
Associate’s degree or equivalent work experience, with a minimum of 2 years in a global 24x7 technical team

Job Responsibility

Facilitate clear and consistent communication within the team, with peers, and management
Act as a liaison between service desk and other business units and provide status of progress to the customer
Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities
Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc
Identify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems

What we offer

An excellent salary, benefit offering and development opportunities
A thorough and effective training experience during onboarding and beyond
Comprehensive and competitive benefits program to support the holistic well-being of our employees and their families

Fulltime

Service Desk Support Analyst

Support services provide high quality operational and technical application and ...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fully fluent in English
Experience in either a technical or customer service support environment, preferably high-volume inbound calls
Excellent interpersonal and communication skills
Extensive problem-solving skills

Job Responsibility

Coordinating with the Management team, Baroda, and other Team Leader(s) to deliver the day-day activities to ensure a good level of service is delivered to our customers
Answer incoming calls in a professional and courteous manner, in line with PMC standards and within set SLAs
Log calls accurately, in real time, and to PMC standard in IMS, relating to all data including initial problem description
Assignment to third parties
Actions taken
Call closure
Support the application support management team to continually improve the standard operating procedures and support best practices
Manage tickets through to resolution, ensuring all updates and relevant communications are recorded.
Provide caller with their unique ticket reference number
Analyse the reported problem by asking probing and relevant questions

Fulltime

It Service Desk Technical Support Technician

We are looking for an IT Specialist to join our team. The goal of an IT Speciali...

Location

Canada , Montreal

Salary:

30.49 - 38.11 CAD / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

5+ years related experience
Technical Expertise: A deep and applied knowledge of complex IT systems, processes, and metrics
Operating Systems: Familiarity with Mac, Windows, and Linux operating systems
System Administration: Experience with Active Directory, Microsoft 365, and/or Google Workspace administration
IT Tooling: Exposure to basic administration of Manage Engine, JAMF, Okta, Jira, and Confluence
Scripting & Automation: Scripting capabilities (e.g., PowerShell, BASH) and automation experience using tools like Munki, Puppet, or similar
Cloud Platforms: Familiarity with Google Cloud Platform
Work Schedule: Must be able to accommodate an early start or late finish to support business needs
Problem-Solving: Exceptional problem-solving and analytical skills, with the ability to exercise good judgment, independently assess risk, and make critical decisions
Interpersonal Skills: Excellent communication and interpersonal skills, with a passion for technology and a commitment to continuous learning

Job Responsibility

Onboarding and Learning
Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware (laptops, desktops, peripherals) and software
Documentation and Training: Create and update technical documentation, knowledge base articles, and procedural guides for both the IT team and end-users. You will also mentor and train junior technicians/employees to improve their skills
System Administration: Perform system maintenance, patching, and updates to ensure the stability and security of IT systems
Hardware and Software Deployment: Configure, deploy, and maintain new hardware and software for employees, ensuring a smooth and efficient onboarding experience
Helpdesk Management: Help in triaging and resolving helpdesk related requests through our ticketing system
User Profile Management: Assist in supporting user profile management through Active Directory and Okta
Process Improvement: Learn our IT procedures and develop ideas to improve them, helping to streamline and optimize IT procurement and fulfillment
SaaS Solutions: Assist with the rollout of our SaaS (Software as a Service) solutions
Customer Engagement: Engage with IT’s customers to manage changes to key services

Customer Service / Front Desk – Parts Department

We are seeking a friendly and reliable Customer Service / Front Desk detail orie...

Location

United States , Kingston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Customer service experience required
Friendly, detail oriented demeanor
Ability to stand for extended periods
Reliable and punctual

Job Responsibility

Greet and assist customers at the front desk
Answer basic questions related to parts and services
Provide excellent customer service with a positive attitude
Support daily front-desk and parts department operations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Noble Live-In Care

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay

Fulltime

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Service Desk Customer Support Operative

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