Service Desk Customer Support Operative

• Provide a single point of contact for IT enquiries via telephony and other service channels
• Log, manage and update incidents and service requests using the Service Management Tool
• Deliver clear, concise advice and guidance to users
• Maintain high levels of customer satisfaction in all interactions
• Record all contacts and actions accurately within the Service Management Tool
• Keep users informed of progress and escalate issues where appropriate
• Monitor infrastructure and applications, raising incidents when necessary
• Work collaboratively with service management teams and support functions
• Support the team in meeting key performance targets

• Proven experience delivering high-quality customer service in a fast-paced environment
• Ability to remain patient and tactful under pressure
• Strong communication skills and ability to build effective working relationships
• Ability to work flexibly, contribute positively to a team, and operate with limited supervision
• Successful candidates would be subject to a basic DBS check and referencing checks before starting

On-site parking available on a first come, first served basis