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Service Desk Consultant

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Codec

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Location:
Ireland , Dublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a customer-focused Service Desk Consultant with strong experience supporting users via phone, email, remote tools, and onsite engagement. This role involves delivering high-quality IT support across client environments, with a hybrid working model consisting of three days onsite and two days remote per week. The role will also require occasional travel to customer sites as needed to provide onsite support and project assistance.

Job Responsibility:

  • Provide professional and friendly IT support to customers and internal users, both onsite and remotely
  • Travel to customer sites when required to deliver onsite support and technical assistance
  • Respond to, log, analyse, prioritise, and resolve IT incidents and service requests in a timely manner
  • Escalate unresolved issues where appropriate, ensuring full case ownership and updates throughout
  • Deliver desktop and end-user support, including both remote troubleshooting and desk-side assistance
  • Diagnose and resolve hardware, software, and system issues across user environments
  • Perform desktop/laptop builds, reimaging, and device deployments
  • Provide administration and support across Microsoft environments
  • Support identity and access management tasks
  • Maintain strong client relationships through excellent customer service
  • Proactively identify opportunities to improve customer IT systems and operations
  • Communicate effectively with clients and internal teams regarding progress, issues, and resolutions
  • Manage and prioritise workload effectively to meet deadlines and SLAs

Requirements:

  • Minimum 2+ years’ experience in a Service Desk or similar IT support role
  • Proven experience working in a fast-paced, high-pressure environment
  • Strong understanding of Service Desk operations and ticket management processes
  • Excellent customer service and communication skills
  • Strong troubleshooting, diagnostic, and problem-solving abilities
  • Hands-on experience with: Microsoft 365 administration
  • Azure / Entra ID identity management
  • Microsoft Intune (Endpoint Manager)
  • Exchange Online
  • Experience with: Device imaging and deployment
  • Endpoint management and security policies
  • Microsoft licensing concepts and administration
  • Networking fundamentals (WAN, VPNs, firewalls)
  • Ability to work both independently and as part of a team
  • Full-clean drivers license

Nice to have:

  • Exposure to ISO standards
  • ITIL certification (or working knowledge of ITIL practices)
  • Experience with: Azure AD Connect / Hybrid environments
  • Conditional Access policy design and troubleshooting
  • Defender for Endpoint / M365 Security tools

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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