Service Desk Consultant Job at Office Angels (Bristol)

Service Desk Analyst

As a Service Desk Analyst, you’ll be the first point of contact for our customer...

Location

Philippines

Salary:

Not provided

DyFlex Solutions

Expiration Date

Until further notice

Requirements

Relevant tertiary degree in systems, computer sciences or similar relevant field of study
1-2 years of experience in a service desk environment
ideally familiarity with ITIL principles and/or certification
SAP experience would be a definite advantage
Communicate effectively in English
Proven interpersonal skills and problem solving attitude

Job Responsibility

Act as the first line of support for DyFlex customers via the Service Desk platform, phone, and email
Record, categorise, and prioritise incidents and requests accurately within the ITSM tool
Perform initial diagnosis and resolution where possible, escalating to Level 2/3 teams when required
Participate in level one service request and incidents for Customers in chosen module. (password resets etc)
Maintain regular communication with customers and internal consultants to ensure SLA targets are met
Follow ITIL processes for incident, problem, and change management
Contribute to knowledge base articles and service improvement initiatives
Attend team meetings and training to enhance technical and service capability
Perform analysis on timesheets entries across the teams for accuracy
Support the Transition in Process for new Customers

What we offer

Work with SAP’s latest technologies on cloud as S/4HANA, BTP and Joule
A flexible and supportive work environment and work from home
SAP training
Join a renowned organisation delivering projects to some of Australia’s leading enterprises

Fulltime

Service Desk Engineer

At RI, we believe we can reinvent retail operations through advanced analytics, ...

Location

Bulgaria

Salary:

Not provided

Retail Insight

Expiration Date

Until further notice

Requirements

2+ years’ Azure administration
2+ years’ Windows Server administration
Scripting experience (mainly PowerShell)
Basic to mid-level SQL Server database administration
Experience supporting enterprise-level applications – willing to learn the Retail Insight applications
Able to work towards objectives autonomously
Attention to detail
Excellent written and verbal communication skills, including a very good command of the English language
Able to work under pressure and with tight deadlines

Job Responsibility

24/7 second line support (escalations from First Line)
Infrastructure operations
Incident resolution
Request fulfilment - including building new environments
Change management
Monitoring configurations
Internal IT
Microsoft/Office 365
End-User Computing (laptops, smartphones, etc.)
Setup of new user equipment (remotely) - this will be required until the build process is automated (project for this team)

Help Desk Consultant

At Inetum, we believe in your potential and provide the perfect environment for ...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

MS Windows - MacOS
HW and Printing
Basic knowledge of computer networks
Preference for ITIL knowledge or certification
Good English skills
Working Hours: 11:00 AM to 8:00 PM
Valid Driver's License in Portugal

Job Responsibility

Resolution of IT incidents and requests, either on-site or remotely when applicable
Updating tickets with detailed information on actions taken and findings
Keeping records up to date for the equipment serviced
Ability to work independently in stressful environments, occasionally without immediate support
Installation, troubleshooting, and resolution of printing issues

Fulltime

IT Support Specialist

The IT Support Specialist will serve as the main point of contact within the Ser...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

English Fluency Required (High B2-C1)
4+ years Customer Service experience, inclusive of 2 years min of service desk or related experience
Experience monitoring and maintaining network and security systems or relevant knowledge
Independent self starter with demonstrated ability to take on increasing levels of responsibility
Great communicator with the ability to work alongside a team across multiple locations
Experience with Active Directory, remote desktop tools, and ticketing systems
Experience with Google Workspace Admin, Okta, hard phone/softphone applications, and other various Enterprise applications preferred
Highly self-motivated and directed
Communicate ideas and recommendations to improve technology and work inefficiencies
Detail oriented, with an emphasis on accuracy & follow-up

Job Responsibility

Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets
Provide Service Desk support for all Enterprise IT related applications
Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues
Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations
Set up and maintain the office network, computer setup, distribution and employee onboarding
Provide replacement equipment in accordance with department policy
Track, account for and maintain inventory. Collect and track equipment after terminations or after it is no longer needed by employees. Ensure that equipment inventory is secured at all times. Submit requests for equipment orders. Report any missing or stolen equipment immediately
Handle complex issues and escalations independently, pulling in the other Service Desk teams as needed
Independently (or in collaboration with building staff), support, update, maintain IT conference room spaces and A/V equipment
Attend all meetings unless you receive approval to not attend in advance

What we offer

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more
Leave the suit and tie at home
our dress code is casual
Enjoy office wide engagement activities, team events, happy hours and more
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
Start your morning with free coffee
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program

Fulltime

Internal Sales Consultant I ALFS

At Allianz Life, we are driven by our mission – we secure your future – and by o...

Location

United States , Minneapolis

Salary:

45000.00 - 50000.00 USD / Year

Allianz

Expiration Date

Until further notice

Requirements

0-1 years of experience required
2-3 years of experience preferred: prior sales experience required
High School diploma required
FINRA SIE, Series 6, 63 and MN Life Insurance license passed within 90 business days
Ability to work during the hours of 7:00 am - 6:00 pm CST
Comfortable with talking on the phone as their primary activity
Ability to attend evening business functions
Potential to travel on a limited basis
Utilization of artificial intelligence tools and resources (e.g. generative AI)
You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship

Job Responsibility

Internal Sales Consultant I on the ALFS Distributions Sales Desk for variable, and fixed indexed annuities
Provides consultative sales services via 800 line
Influence financial advisors to write Allianz business with objective of attaining sales targets through emphasis on focus firms
Collaborate with an external Retirement Consultant to build relationships with financial advisors and grow the production and the overall territory's production
Meet and exceed sales and activity performance benchmarks: Dials, Conversations, Leads, new producers, producer retention
Utilize each contact as an opportunity to gain a commitment from the advisor for business
Utilize each contact as an opportunity to build relationships and understand how to provide value to the financial professional
Utilize database and other tracking methods to track advisors' productions levels on current and proposed sales activity
Effective use of the day, inbound and/or outbound phone coverage
Be responsive and proactive in contacting current and prospective advisors in order to retain and help grow their productions with Allianz

What we offer

Comprehensive medical and dental plan options
Generous time off plan
Outstanding 401(k) company match
Award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias
Employee Resource Groups
Annual incentive program

Fulltime

Trainee Recruitment Consultant

Trainee Recruitment Consultant role with Career Teachers, a leading education re...

Location

United Kingdom , Sheffield

Salary:

28650.00 - 29000.00 GBP / Year

AFFINITY WORKFORCE

Expiration Date

Until further notice

Requirements

A positive, proactive attitude and willingness to learn
Strong communication skills and confidence in building relationships
Target-driven and motivated by success
Ability to work in a fast-paced environment
Previous sales or customer service experience is essential
Full UK driving licence (preferred but not essential)

Job Responsibility

Learn the end-to-end recruitment process for education roles across South Yorkshire
Build strong relationships with schools and candidates
Support business development activities to grow your desk
Source and attract candidates using job boards, social media and networking
Engage with clients and candidates in-person and remotely, building trust and long-term partnerships

What we offer

Uncapped commission structure
Additional Annual Leave for your birthday and Christmas Eve
Annual company trip
Hybrid working: up to 3-4 days a week in office after induction
Supportive team environment with full training and mentoring
Free onsite parking

Fulltime

Experienced Recruitment Consultant - Public Markets

Dartmouth's Public Markets team identifies and delivers industry-leading profess...

Location

United Kingdom , London

Salary:

Not provided

Kernel

Expiration Date

Until further notice

Requirements

Experienced Equities (sell-side or buy-side), Multi-Asset or broader asset management recruiter
Experienced consultant recruiting into another discipline within financial services and looking to join a front-office desk
A demonstrable business development skillset
A good sense of humour
Ability to adapt in a continuously evolving and innovative environment

Job Responsibility

Identifies and delivers industry-leading professionals to our clients, from Analyst level upwards, working mainly on a retained and exclusive contingent basis
Place equity research analysts, multi-asset investment analysts, traders, macro economists and portfolio managers into family offices, fund of funds, hedge funds, asset managers, brokerage firms and investment banks

What we offer

Personalised training from our in-house Performance & Development team
Up to 50% commission
Incentives such as Quarterly High Achiever lunches and trips abroad
Opportunity for international secondment and mobility
Private healthcare, wellness and mental health support including access to free counselling services
International secondment and relocation opportunities
Flexible arrangements, allowing employees the option to work four days in the office

Fulltime

New

Facilities/IT Consultant

Facilities/IT Consultant (with an IT focus) – Full time onsite (Farnborough) – O...

Location

United Kingdom , Farnborough

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

Previous experience in IT support, service desk operations, or similar
Strong communication and stakeholder engagement skills
Someone proactive who can spot gaps, inefficiencies, or service opportunities
Ability to work onsite across in the Farnborough area
A calm and confident personality, comfortable interacting with users at all levels

Job Responsibility

Acting as the first point of contact between users and the Service Desk
Hands-on low-level IT troubleshooting and support
Ticket management: prioritisation, triage, follow-up and escalation
Facilities management experience (think desk moves, hardware troubleshooting, operation improvements)
Supporting continual service improvement across the service desk
Identifying opportunities to improve service delivery, tooling, processes, or user experience
Building strong working relationships with users and internal technical teams

Fulltime

Service Desk Consultant

Office Angels

Location:
United Kingdom , Bristol

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 17, 2025

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Job Description:

Job Responsibility:

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