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Office Angels Logo Office Angels · IT - Administration

Service Desk Consultant

United Kingdom, Bristol 26000.00 GBP / Year · Job Posted November 17, 2025
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Job Description

The Service Desk Consultant plays a vital support role for fee earners across IT Support, Communications, and Marketing. Acting as assistants to these teams, they ensure efficient workflow, task prioritisation, and seamless client interactions. While not a specialist technical position, the role includes providing first-line IT support for basic technical issues, as well as supporting small-scale marketing tasks such as updating website content or entering data. More complex or specialist queries must be escalated to the relevant fee earner when further expertise is required.

Job Responsibility

  • Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
  • Log and track support tickets using the helpdesk system
  • Provide basic troubleshooting and first-line support
  • Communicate effectively with technical teams to ensure timely resolution
  • Maintain accurate records of issues and resolutions
  • Deliver excellent customer service and support to internal users

Requirements

  • Previous experience in a Helpdesk or 1st Line Support role
  • Basic IT knowledge to support technical conversations
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Organised, with good attention to detail

What we offer

  • Friday breakfast on the client every week
  • Pension contributions
  • On site parking
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