Service Desk Consultant, Office Angels

Office Angels

Location:
United Kingdom, Bristol

Category:
IT - Administration

Contract Type:
Not provided

Salary:

26000.00 GBP / Year

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Job Description:

The Service Desk Consultant plays a vital support role for fee earners across IT Support, Communications, and Marketing. Acting as assistants to these teams, they ensure efficient workflow, task prioritisation, and seamless client interactions. While not a specialist technical position, the role includes providing first-line IT support for basic technical issues, as well as supporting small-scale marketing tasks such as updating website content or entering data. More complex or specialist queries must be escalated to the relevant fee earner when further expertise is required.

Job Responsibility:

Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
Log and track support tickets using the helpdesk system
Provide basic troubleshooting and first-line support
Communicate effectively with technical teams to ensure timely resolution
Maintain accurate records of issues and resolutions
Deliver excellent customer service and support to internal users

Requirements:

Previous experience in a Helpdesk or 1st Line Support role
Basic IT knowledge to support technical conversations
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Organised, with good attention to detail

What we offer:

Friday breakfast on the client every week
Pension contributions
On site parking

Additional Information:

Job Posted:
November 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Desk Consultant