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We are looking for new members in our Service Desk Support Team! Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office). With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.
Job Responsibility
Acting as main contact for incidents and/or service requests
Solving incidents following existing documentation
Call Handling (inbound and outbound calls)
Performing qualified registration of incidents and service requests
Providing accurate information to other infrastructure support teams (2nd level support)
End-to-end tracking of tickets
Requirements
Bachelor’s degree in technical/non-technical fields would be nice to have
Minimum 1-3 years of experience in customer support or call centers
Strong problem solving and research skills
Promptitude, proactivity and customer-oriented mindset
An ITIL qualification is preferable but not essential
Excellent command of both spoken and written German and English
Nice to have
Bachelor’s degree in technical/non-technical fields
ITIL qualification
What we offer
Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School