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Service Desk Consultant with German

Romania, Sibiu · Job Posted May 27, 2026
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Job Description

We are looking for new members in our Service Desk Support Team! Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office). With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

Job Responsibility

  • Acting as main contact for incidents and/or service requests
  • Solving incidents following existing documentation
  • Call Handling (inbound and outbound calls)
  • Performing qualified registration of incidents and service requests
  • Providing accurate information to other infrastructure support teams (2nd level support)
  • End-to-end tracking of tickets

Requirements

  • Bachelor’s degree in technical/non-technical fields would be nice to have
  • Minimum 1-3 years of experience in customer support or call centers
  • Strong problem solving and research skills
  • Promptitude, proactivity and customer-oriented mindset
  • An ITIL qualification is preferable but not essential
  • Excellent command of both spoken and written German and English

Nice to have

  • Bachelor’s degree in technical/non-technical fields
  • ITIL qualification

What we offer

  • Smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or accredited Coaching School
  • Epic parties or themed events

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