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Parking Network B.V. Logo Parking Network B.V. · IT - Software Development

Service Desk Analyst

United States, Austin Employment contract 55000.00 - 79000.00 USD / Year · Job Posted May 26, 2026
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Job Description

Help us change the way the world parks. Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks. Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they can focus on the destination. The Service Desk Analyst will manage remote client support by managing inbound Service calls and emails while providing excellent customer service. The individual will be responsible for the remote configuration, advanced troubleshooting, and support of FLASH onsite products, including parking kiosks and their components, access control gates, license plate recognition cameras/controllers and other product solutions.

Job Responsibility

  • Serve as an escalation point for complex technician issues where other troubleshooting has been exhausted
  • Make any necessary changes to the site configuration to resolve problems and satisfy client expectations
  • Implement customer rates based on Flash standards
  • Replicate unexpected behaviors in test environments to identify/validate bugs in Flash software
  • Document and assign bug severity based on revenue impact
  • Serve as a liaison between Support and Dev teams
  • Audit reporting to identify discrepancies and adjust client rates to correct
  • Investigate and process refunds on behalf of customers
  • Roll out software upgrades as necessary, managing both business standards and proprietary software
  • Enter quality information into tickets to appropriately capture data
  • maintain adherence to Flash Support ticketing policies
  • Participate in on-call rotation to provide after-hours support

Requirements

  • Minimum of four years of client-facing technical support
  • Communicate at multiple levels both internally and externally
  • Technical understanding and aptitude
  • Documentation skills
  • Experience in test environments and bug reproduction
  • Experience with Support ticketing software
  • Thorough knowledge of Windows PC environments and associated components
  • Ability to read, write, speak, and understand the English language in a business environment
  • Strong organization and communication skills
  • Reliability, accountability, responsibility, and the ability to work as a team player

What we offer

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and flexible work environment
  • Opportunities for professional growth and development
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