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PA Consulting Logo PA Consulting · IT - Administration

Service Desk Analyst

United Kingdom, Melbourn · Job Posted April 05, 2026
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Job Description

Kickstart Your Career in Tech, join Our Service Desk Team! As a Service Desk Analyst, you’ll be the first point of contact for our customers. This is more than just a job, it’s your launchpad into a thriving tech career. The Global Service Desk are a first-line response team who are fully supported to be able to address any IT issues that may arise for our 4000+ PA colleagues, including a dedicated line for our external clients. Being based in the Cambridge office we predominantly support our users by phone, email and in-person, delivering excellent customer service.

Job Responsibility

  • First point of contact for customers
  • Support PA colleagues and external clients via phone, email and in-person
  • Deliver excellent customer service
  • Resolve common IT queries
  • Escalate more serious issues

Requirements

  • Enthusiasm for customer service, problem solving, IT
  • Curiosity for learning more about technology
  • Excellent listening, verbal and written communication skills
  • Genuine interest in IT
  • Willingness to learn
  • Positive, friendly approach
  • Excellent communication skills
  • Personable manner
  • Experience in any customer-facing role (e.g., retail, hospitality, call centres)
  • Must be available to work varying shift patterns covering hours between 07:00 and 19:00 (GMT) as well as a weekend shift on a rotation every eight weeks
  • For UK security clearance: Must be a British citizen or have been resident in the UK for the past 5 years

What we offer

  • Private healthcare
  • 25 days annual leave plus a bonus half day on Christmas Eve with the opportunity to buy 5 additional days
  • Generous company pension scheme
  • Opportunity to get involved with community and charity-based initiatives
  • Annual performance-based bonus
  • PA share ownership
  • Tax efficient benefits (cycle to work, give as you earn)
  • Training, mentoring, and clear progression pathways
  • Access to training platforms
  • Supportive team that invests in development
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