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Service Desk Analyst

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Robert Half

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Location:
United States , Woodland Hills

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Service Desk Analyst to join our Full-Time Engagement Professional Division. This role is crucial in providing front-end user support, ensuring that all users, including C-Level Executives, receive excellent service and assistance with their technical needs.

Job Responsibility:

  • Provide excellent Service Desk support for A/V, VDI, network connectivity, and latency issues
  • Support users and C‑Level Executives both remotely and deskside
  • must be comfortable interacting with executives and providing white‑glove customer service
  • Handle hardware deployments and configurations using Intune
  • Troubleshoot Windows, on‑prem Active Directory, and hybrid cloud environments
  • Resolve audio‑related issues (majority of tickets), supporting users working remotely and across multiple states
  • Diagnose and repair laptops brought onsite (approximately 10–12 per week)
  • Troubleshoot Adobe applications
  • Provision access in Azure and manage group assignments
  • Support SharePoint, OneDrive, and network shares
  • Assist with high‑level macOS troubleshooting (approximately 50 mac users)
  • Write and update internal knowledge base documentation
  • Support the Infrastructure team with projects as needed
  • Support a large, primarily U.S.-based user environment

Requirements:

  • 3–5 years of experience providing front‑line Service Desk support
  • 1+ years with Active Directory / Azure AD / Entra
  • Strong troubleshooting experience with MS Office (Excel, Outlook, Word)
  • Proficiency with Windows environments
  • Basic networking knowledge
  • Experience with Intune for laptop deployments
  • Experience troubleshooting audio and A/V issues (Teams calls, headsets, conference rooms, etc.)
  • Printer and print server troubleshooting (e.g., Printex)
  • Experience supporting projects such as Windows rollouts, deployments, or device refreshes
  • Experience using ticketing systems like ServiceNow
  • ability to write clear documentation and service notes
  • Comfortable providing executive‑level, white‑glove support and interacting with C‑Suite
  • Comfortable making outbound calls to users and assisting deskside as needed
  • Effective communication over phone, in person, and via Teams
  • Highly motivated, eager to learn, and adaptable
  • Strong verbal and written communication skills
  • Able to work independently and collaboratively

Nice to have:

  • Familiarity with macOS environments is a plus
  • Experience with JAMF is a plus
  • Familiarity with Adobe Suite is helpful
  • MSP experience or experience supporting a publicly traded company is a plus
  • Experience with JAMF
  • Familiarity with Adobe Suite
What we offer:
  • medical, vision, dental, life and disability insurance
  • eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible)
  • earn paid time off for vacation, personal needs, and sick time and paid holidays
  • up to 13 days of CTO and up to 10 paid holidays per calendar year
  • free online training

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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