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Randstad Logo Randstad · IT - Administration

Service Desk Analyst

Canada, Ottawa 34.00 - 44.20 USD / Hour · Job Posted May 30, 2026
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Job Description

A leading organization is seeking a full-time onsite bilingual Service Desk Analyst to support a Windows 11 laptop refresh and enterprise deployment initiative. Reporting to the Senior Manager, Service Desk, the role involves preparing and deploying devices using Microsoft Managed Desktop and Autopilot, performing hardware setup, secure data migration, and ensuring devices meet security and compliance standards. The consultant will also update asset records, support end users during deployment, troubleshoot issues, and manage the secure retirement of legacy equipment. Candidates should have 4+ years of IT experience, including hands-on involvement in large-scale laptop refresh projects using Intune, SCCM, and ServiceNow, strong Windows 10/11 support skills, and experience with endpoint security and device provisioning.

Job Responsibility

  • Prepare and deploy Windows 11 laptops using MMD, Autopilot, and configuration profiles
  • Set up hardware including laptops, docks, and peripherals at user workstations
  • Perform secure data backup and migration from legacy devices
  • Maintain and update IT asset records and lifecycle tracking systems
  • Provide onsite/remote end-user support during deployment (setup, login, troubleshooting)
  • Retire legacy devices with secure data wiping and proper disposal/redeployment
  • Ensure devices meet security, patching, and compliance standards before/after deployment

Requirements

  • 4+ years of IT experience in an enterprise environment
  • 3+ years supporting laptop refresh or device deployment projects using Intune, SCCM, and ServiceNow
  • Strong experience with Windows 10/11, desktop support, and Microsoft Office tools
  • Hands-on experience with device imaging, provisioning, and configuration profiles
  • Knowledge of endpoint security (e.g., BitLocker, patching, compliance policies)
  • Experience with data migration and IT asset lifecycle management
  • Strong troubleshooting and end-user support skills during deployments
  • College diploma or university degree in a technology-related field
  • Bilingual (English/French) required
  • Microsoft certification (e.g., Modern Desktop Administrator) considered an asset

Nice to have

Microsoft certification (e.g., Modern Desktop Administrator) considered an asset

What we offer

  • Hands-on experience with modern enterprise tools like Intune, Autopilot, and Windows 11 deployments
  • Strong exposure to large-scale rollout projects with direct end-user support and troubleshooting
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