Service Desk Analyst Job at 360 Resourcing Solutions (Neath)

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Service Desk Analyst

We have a vacancy for a Service Desk Analyst to join our busy IT Service Desk te...

Location

United Kingdom , Wolverhampton

Salary:

26707.00 - 28778.00 GBP / Year

University of Wolverhampton

Expiration Date

July 17, 2026

Requirements

Is passionate about delivering great customer service and has the resilience to work on a fast-paced team that can be pressurized
Predominantly Phone-based & Face to Face support role, therefore be able to handle sometimes complex queries over the telephone and in a face-to-face environment
Has a good understanding of IT across the University and how to manage conflicting demands
Thrives in a busy environment and has a commitment to upskilling within the role to support the team and department objectives
Highlights any topical issues and how these can be overcome, makes suggestions on how to improve the service and work with colleagues and the management team to implement changes
Can work to processes and procedures ensuring that all calls logged are of excellent quality and contain all required information
Can work on campus or from home and be able to manage own workload and balance this with the priority of taking calls from our customers. Being proactive with an element of self-management with regards to your own work queue
Have a flexible approach to work and willing and able to upskill as and when required based on the change's needs of the University and in line with the 2030 Digital Strategy which will reshape and define the Digital University

Job Responsibility

Supporting the service will be a variety of shifts between 8am and 5.00pm Mon-Fri
Providing first line IT support to all staff and students across the University, nationally and internationally
Support is facilitated via incoming phone calls to the Service Desk as well as digital contact via email and the IT Portal
Offer face to face support on a rota basis from the Harrison Library on City Campus on a Monday, Tuesday and Thursday
Resolve a large amount of the calls they receive, and promote a first call resolution wherever possible
Route remaining tickets appropriately to other teams within the Directorate or signposted within the wider University

What we offer

Competitive salaries
Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme
Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service
Free Will Writing Service – Complimentary will drafting for employees and their partners
IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts
Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service
Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton
Eyecare Support – Free eVoucher for eye tests and glasses contribution
Flu Vouchers – Free flu vaccinations for staff
Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance

Fulltime

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Service Desk Analyst

The VBSE ENOC Service Desk Analyst provides 24x7x365 first line and advanced sup...

Location

United Kingdom , Farnborough

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in ticket management and escalation within a technical or service environment
Strong customer service delivery background
Excellent written and verbal communication skills
Strong analytical skills with the ability to identify patterns and trends
Eligibility for Security Clearance is required, with the possibility of progressing to higher level vetting (DV) in future

Job Responsibility

Manage incident tickets from initial triage through to resolution, covering both straightforward and complex technical issues
Act as the first point of contact for fault resolution and customer communication, ensuring clear, timely updates throughout the incident lifecycle
Conduct proactive monitoring of customer services to identify early indicators of issues and raise faults as needed
Apply Service Incident Management protocols and drive escalations when necessary, supporting the Service Incident Manager during high priority events
Lead and participate in technical or incident calls, driving progress toward resolution
Document actions, updates, and best practices accurately to maintain high-quality records and knowledge sharing
Analyse incident data to identify recurring trends and opportunities for service improvement
Contribute to Continuous Improvement Plans (CIPs) and Service Improvement Plans (SIPs)
Ensure ticket handling meets quality and productivity expectations, achieving performance against SLAs and KPIs
Maintain meticulous attention to detail when validating, repairing, tracking, and progressing tickets

What we offer

Excellent basic salary plus bonus and Vodafone benefits
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
career development through learning tools
parental leave policies

Fulltime

Service Desk Analyst

As part of our continued investment in technology and colleague experience, we'r...

Location

United Kingdom , Hull – Brough

Salary:

Not provided

Crown Chicken LTD, Division of Cranswick PLC

Expiration Date

July 30, 2026

Requirements

Experience in an IT Support or Service Desk environment
Good knowledge of Windows and Microsoft 365
Excellent communication and customer service skills
A positive, can-do attitude and a willingness to learn
Strong problem-solving skills and attention to detail
The confidence to work independently and as part of a team

Job Responsibility

Providing first-class IT support to colleagues across the business
Managing incidents and service requests through our Service Desk platform
Troubleshooting hardware, software and mobile device issues
Supporting VIP users and delivering onsite IT support when needed
Building and configuring laptops, desktops and mobile devices
Working closely with wider IT teams to resolve technical issues
Contributing to a proactive, customer-focused support service

What we offer

Competitive Salary
Pension Scheme with enhanced contribution options
Share Save Scheme
Holiday Purchase Scheme
Employee Discount Platform
Ongoing Training & Development plan
Career Progression Opportunities within Group IT

Fulltime

Service Desk Analyst

Location

United States , Bonita Springs

Salary:

55000.00 - 60000.00 USD / Year ▼

Robert Half

Expiration Date

Until further notice

Requirements

Strong customer service / communication skills (must be able to explain tech to non-technical users such as truck drivers)
Prior help desk or technical support experience preferred
Open to entry-level candidates or recent college graduates
Critical thinking and troubleshooting mindset

Job Responsibility

Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)
Support ~30–35 calls per day
Troubleshoot and resolve issues across Workstations, Mobile devices, Proprietary software, Printers
Assist with tasks such as Password resets and account unlocks (Active Directory – light use), Email signature updates, Access requests, Break/fix troubleshooting
Escalate complex issues to L2 team as needed
Follow structured troubleshooting processes to identify and resolve issues efficiently
Support incoming Incidents and Requests from Phone, Email and Self-Service tickets
Provide top-tier customer support for all users, including Senior and C-Level management
Ask efficient probing questions and use working knowledge of systems to determine root cause
Actively participate in Business Acceptance Testing and User Acceptance Testing

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Service Desk Analyst

Location

Ireland , Dublin

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a Service Management or end-user support role
Practical knowledge of IT Service Management processes and frameworks (e.g. ITIL)
Experience supporting users via phone and remote tools
Strong customer service and communication skills
Ability to work collaboratively within a team environment
Experience in a fast-paced, operational or industrial environment

Job Responsibility

Supporting Incident Management and Request Management processes to ensure timely resolution
Providing a high-quality customer experience through service desk activities and user support
Collaborating with Global IS teams to meet and exceed agreed service levels (SLAs)
Following established processes and contributing to continuous improvement initiatives
Supporting the implementation of new ways of working as part of the Global IS transformation
Delivering assigned project work in line with timelines and expectations
Managing and escalating issues effectively to ensure the fastest resolution

Service Desk Analyst

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a Service Management or end-user support role
Practical knowledge of IT Service Management processes and frameworks (e.g. ITIL)
Experience supporting users via phone and remote tools
Strong customer service and communication skills
Ability to work collaboratively within a team environment
Experience in a fast-paced, operational or industrial environment

Job Responsibility

Supporting Incident Management and Request Management processes to ensure timely resolution
Providing a high-quality customer experience through service desk activities and user support
Collaborating with Global IS teams to meet and exceed agreed service levels (SLAs)
Following established processes and contributing to continuous improvement initiatives
Supporting the implementation of new ways of working as part of the Global IS transformation
Delivering assigned project work in line with timelines and expectations
Managing and escalating issues effectively to ensure the fastest resolution

Fulltime

Service Desk Analyst

Kickstart Your Career in Tech, join Our Service Desk Team! Are you passionate ab...

Location

United Kingdom , Melbourn

Salary:

Not provided

PA Consulting

Expiration Date

Until further notice

Requirements

An enthusiasm for: customer service, problem solving, IT
Curiosity for learning more about technology
Excellent listening, verbal and written communication skills

Job Responsibility

Be the first point of contact for our customers
Support users by phone, email and in-person
Deliver excellent customer service
Resolve common queries
Seek advice on escalating more serious issues

What we offer

Health and lifestyle perks accompanying private healthcare
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
Tax efficient benefits (cycle to work, give as you earn)

Fulltime

Service Desk Analyst

Location

United Kingdom , Neath

Salary:

25500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous Service Desk experience / working with a ticketing system
Understanding of Service Level Agreements
Excellent written and verbal communication
Previous experience in a technology-led support role
Knowledge of CCTV and hardware assembly
Familiarity with databases and query language
Ability to manage and prioritize tasks independently
Proactive approach to incident investigation and resolution

Job Responsibility

Troubleshooting alerts from our monitoring systems
Collaborating with the Service Desk Team Leader and support team to identify recurring issues and enhance training/documentation
Handling inbound incidents via phone, email, and our service desk portal
Proactively checking client systems for performance, minimising downtime
Working closely with internal teams (product & development) to resolve complex issues and escalate when necessary

What we offer

Career Development inc LinkedIn Learning
Healthcare cash plan
Discounts on retail, travel, and social activities
Cycle-to-work scheme
Enhanced Maternity & Paternity Package (subject to eligibility)

Fulltime

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