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Crown Chicken LTD, Division of Cranswick PLC Logo Crown Chicken LTD, Division of Cranswick PLC · IT - Administration

Service Desk Analyst

United Kingdom, Hull – Brough · Job Posted July 04, 2026
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Job Description

As part of our continued investment in technology and colleague experience, we're looking for a Service Desk Analyst to join our Group IT team. Reporting to the Service Desk Team Leader, you'll be the friendly face of IT support, helping colleagues across the business stay connected, productive and supported.

Job Responsibility

  • Providing first-class IT support to colleagues across the business
  • Managing incidents and service requests through our Service Desk platform
  • Troubleshooting hardware, software and mobile device issues
  • Supporting VIP users and delivering onsite IT support when needed
  • Building and configuring laptops, desktops and mobile devices
  • Working closely with wider IT teams to resolve technical issues
  • Contributing to a proactive, customer-focused support service

Requirements

  • Experience in an IT Support or Service Desk environment
  • Good knowledge of Windows and Microsoft 365
  • Excellent communication and customer service skills
  • A positive, can-do attitude and a willingness to learn
  • Strong problem-solving skills and attention to detail
  • The confidence to work independently and as part of a team

What we offer

  • Competitive Salary
  • Pension Scheme with enhanced contribution options
  • Share Save Scheme
  • Holiday Purchase Scheme
  • Employee Discount Platform
  • Ongoing Training & Development plan
  • Career Progression Opportunities within Group IT
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