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Service Desk Analyst

https://www.randstad.com Logo

Randstad

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Location:
New Zealand , Wellington Central

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

28.00 NZD / Hour
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Job Description:

We are looking for a customer-centric Service Desk Analyst to join a critical business enablement group in Wellington. In this role, you will serve as the "voice and face" of the Information Technology group, providing essential support, guidance, and advice to staff nation-wide. This is a temporary position perfect for a technical problem-solver who excels in a collaborative, fast-paced environment.

Job Responsibility:

  • Act as the central contact point for complex incidents, service requests, and technical problems
  • Assist in investigating and resolving issues related to bespoke applications and network problems
  • Support user access provisioning and operate logical access controls and security systems
  • Contribute to system enhancements that improve incident management and the overall customer experience
  • Maintain accurate records of actions taken and security documentation

Requirements:

  • Proven experience in a Contact Centre or IT Service Desk environment
  • Strong problem-solving skills and the ability to investigate system breaches or issues
  • Excellent verbal and written communication skills with a high standard of service ethics
  • While tertiary or industry qualifications (like ITIL) are desired, relevant experience is essential

Additional Information:

Job Posted:
May 19, 2026

Expiration:
June 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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