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Service Desk Analyst

https://www.inetum.com Logo

Inetum

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Location:
Portugal, Covilhã

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Ensure the Service Desk service, provide IT support, and monitor tickets to ensure compliance with SLAs using tools like CRM One, CA SD, and HP SM. Work remotely for clients and provide efficient troubleshooting and resolution.

Job Responsibility:

  • Ensure the Service Desk service using various registration tools such as CRM One, CA SD, and HP SM, among others, for handling, troubleshooting, resolution, or forwarding of incidents, requests, and changes
  • Provide IT/SI/Telco support and remote IT support using DTM for clients with managed services
  • Monitor registered tickets (incidents/requests/changes) to ensure compliance with established SLAs

Requirements:

  • Proven technical experience in troubleshooting and resolving IT-related issues, with a minimum of 2 years
  • Advanced user knowledge of Linux and/or Windows operating systems
  • Proficiency in Windows 7/10/11 and hardware
  • Experience using Active Directory
  • Familiarity with remote access tools
  • Knowledge of mobile devices
  • Ability to communicate in English (mandatory)

Additional Information:

Job Posted:
May 21, 2025

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