Service Desk Analyst Jobs

New

Senior IT Service Desk Analyst

As a senior member of our service desk, you’ll be the go-to expert for complex t...

Location

India , Mumbai

Salary:

Not provided

ABL

Expiration Date

December 22, 2025

Requirements

3+ years’ experience in an IT Service Desk environment
Strong knowledge of Windows OS, Microsoft 365, Azure, SharePoint, and Intune
Experience with Windows Server and network infrastructure (VPNs, DNS, DHCP, firewalls, etc.)
A proactive mindset, excellent communication skills, and fluency in English
Familiarity with ITIL or other ITSM frameworks
Must have the right to live and work in India

Job Responsibility

Managing service desk interactions with professionalism and empathy
Diagnosing and resolving technical issues across systems, networks, and endpoints
Escalating unresolved incidents and coordinating with internal teams and vendors
Supporting Windows OS, Microsoft 365, Azure AD/Entra ID, Intune, and more
Promoting collaboration, mentoring team members, and driving process improvements

What we offer

Flexible working
Accessible environments
Employee wellbeing

Fulltime

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New

IT Service Desk Analyst 1

Alera Group is looking for a IT Service Desk Analyst 1. We are seeking highly mo...

Location

United States , Deerfield

Salary:

50000.00 - 65000.00 USD / Year

Alera Group

Expiration Date

Until further notice

Requirements

1-2 years of relevant experience in an IT support role
HDI SCA or CSR, Network+ and/or A+ Certification preferred
Strong understanding of common desktop operating systems, software, and hardware products
Proficiency with VDIs and O365 applications
Solid understanding of Active Directory and/or Azure Active Directory
Experience performing basic network troubleshooting in an enterprise environment is required

Job Responsibility

Technical Troubleshooting & Analysis
Identity & Access Management: Troubleshoot identity issues beyond simple password resets
manage user accounts in Active Directory and Azure Active Directory
Network Diagnostics: Perform first-level network troubleshooting in an enterprise environment
Application & VDI Support: Provide support for standard software/applications and various insurance management systems
Hardware Root Cause Analysis: Provide support for PCs and peripherals such as printers
Operational Excellence & Documentation
Ticket Lifecycle Management: Utilize the company’s ticket tracking system to document customer contacts, issues, and requests
Escalation & Resolution: Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
Knowledge Sharing: Share knowledge with customers and colleagues by submitting detailed knowledge articles

What we offer

medical, dental, life and disability insurance, 401k, generous paid time off

Fulltime

Service Desk Analyst

Service Desk Analysts act as the first point of contact for support cases. They ...

Location

India , Noida

Salary:

Not provided

Eurostop

Expiration Date

Until further notice

Requirements

Bachelors degree in IT or related field
At least 1-year related experience in Level 2 Technical or Customer Support
Ability to communicate in English, verbal or written, in a concise and clear manner
Experience in handling international customers
Excellent analytical and problem-solving skills
Effective listening skills
Ability to multi-task and work in a high-pressure environment
Knowledge of MS applications
Flexible, can adapt to changing shift schedules
Amenable to work on weekends and holidays

Job Responsibility

Attend to support cases via phone, email or online web tools
Collect information from users to understand and resolve problems remotely
Analyze and categorize incidents to diagnose and resolve them to the best of their ability, and redirect support cases to the right support staff/resource when necessary
Advise customers on the appropriate action
Utilize available resources and aids in coming up with solutions for problems
Accurately log relevant details of all interactions with customers
Follow up pending actions from customers and other resources in the organization, and track each call to resolution
Strictly follow support procedures while abiding with privacy guidelines in handling customer information
Analyze trends and patterns in incidents, and provide feedback to support managers and the application team
Help to maintain the Query and Diagnostics Knowledgebase

Fulltime

Service Desk Analyst

We are looking for a growth-minded IT professional to support our internal emplo...

Location

United States , Austin

Salary:

Not provided

Clear

Expiration Date

Until further notice

Requirements

2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
Demonstrated success in providing a stellar customer service experience along with desire to find solutions, rather than merely addressing symptoms
Strong communicator with exceptional ability to interact with technical and non-technical end-users
Highly organized and detail-oriented with an ability to strive in a fast-paced environment with competing priorities
Technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
Demonstrated expertise in computer assembly, including remote triage and troubleshooting capabilities of typical and atypical computer components
Experience working within ITSM tools and managing tickets, documentation, and SLA’s
Works well under pressure
Self-starter with an “owners mentality”
Ability to work varying shifts, including weekends/holidays/on-call - We are a 24/7/365 operation

Job Responsibility

Provide remote troubleshooting for devices with airport operations personnel
Hardware support, including component and cable verification, addressing equipment failures, performing firmware upgrades, and configuring hardware remotely
Network support, involving monitoring and troubleshooting network infrastructure (ISP, routers, switches, access points, and cellular devices)
Assist users with software configuration and troubleshooting, along with remote software installations, and monitor for successful deployment and functionality
Utilize various software tools, such as PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, and Dialpad, to efficiently pinpoint and resolve technical issues
Escalate issues to third-party vendors and coordinate on-site visits for timely resolution
Manage access requests across multiple systems/applications, ensuring 100% compliance with established rules and regulations
Respond to tickets and phone support requests in a round-robin assignment queue, consistently meeting or exceeding all established SLAs
Utilize existing runbooks and suggest updates or creations when current knowledge is lacking
Coordinate seamlessly with co-workers to address and escalate critical business incidents to the appropriate support team while maintaining open and active communication with users

What we offer

15 days Paid Time Off for Full-Time Team Members, increasing with time in service
Comprehensive Medical, Dental, Vision, Pet, Home, Auto, Disability, Life Insurance, and Legal advice for eligible team members
Backup childcare and eldercare through Care.com
Paid Parental, Family, Military & Bereavement Leave Program for eligible team members
Emotional Well-Being Assistance
401k Retirement Plan with company match
Ongoing training & development programs to grow & advance your career with a growing company
Free CLEAR memberships for you and one other. Plus a discounted membership for three friends
$100 monthly wellness stipend for health and fitness-related expenses

Fulltime

IT Service Desk Analyst

Provide technical support and maintain IT systems and hardware for an aerospace ...

Location

United States , San Jose

Salary:

95000.00 - 113000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

1+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced, agile environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

Job Responsibility

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Provide A/V support
Maintains file and other data integrity for traditional and cloud-based systems
Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)

Fulltime

Service Desk Manager

Service Desk Manager to lead daily service desk operations, delivering efficient...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

College degree strongly preferred
Certifications in IT service management (e.g., ITIL, HDI, CompTIA) are strongly preferred
Extensive experience managing service desk operations in a professional services or enterprise environment
Strong understanding of ITSM frameworks, incident management, and service delivery best practices
Experience with service desk platforms and remote support tools
Proven ability to lead support teams, manage escalations, and deliver high-quality service in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Job Responsibility

Oversee the daily operations of the service desk
Establish and manage problem management
Develop and maintain service desk procedures, knowledge bases, and escalation protocols
Monitor service performance metrics
Collaborate with Technology leadership
Lead and mentor a team of service desk analysts and support specialists
Establish clear team roles, responsibilities, and performance standards
Partner with Functional Teams
Manage service desk tools and platforms
Support user onboarding and offboarding

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst I

We are offering an exciting opportunity for a Help Desk Analyst I in the banking...

Location

United States , Waterbury

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least one year of experience as a Help Desk Analyst
Strong background in Basic Troubleshooting
Proficiency in Password Reset procedures
Previous experience in a Call Center Customer Service role is desirable
Ability to communicate effectively and professionally with all levels of an organization
Demonstrated problem-solving skills and the ability to manage multiple tasks simultaneously
Capable of working individually as well as part of a team
Possess a customer-oriented mindset with a focus on providing prompt and efficient service
Familiarity with common software and hardware used in office environments
Comfortable working in a fast-paced, high-stress environment with the ability to maintain composure and professionalism

Job Responsibility

Providing technical support to staff, faculty, and students on a variety of software platforms
Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries
Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume
Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary
Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours
Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required
Managing Antivirus software and assisting users with application usage and hardware troubleshooting
Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces
Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary
Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst

We are in search of a Help Desk Analyst to join our team in the Communications i...

Location

United States , Las Vegas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1+ years of experience in a Help Desk Analyst role or similar position
Strong knowledge and experience with Android Development
Proficiency in Cisco Technologies
Experience with Citrix Technologies
Proficiency in using Mac Computers
Comprehensive understanding and experience with Microsoft products and services
Ability to manage and troubleshoot issues related to Active Directory
Experience with Apple Devices
Solid understanding of Computer Hardware
Experience in Configuration Management

Job Responsibility

Provide thorough technical support, primarily for Windows environments and applications
Efficiently handle and resolve end-user problems, both onsite and remotely
Prioritize and process requests received through the IT helpdesk
Utilize desktop remote control products for troubleshooting
Modify workstation configurations, utilities, software default settings
Maintain and efficiently use the helpdesk tracking software
Document and update internal procedures
Assist with onboarding new users
Install, test, and configure new workstations, peripheral equipment, and software
Maintain an accurate inventory of all equipment, software, and software licenses

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Service Desk Analyst

DyFlex Solutions

Location:
Philippines

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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Location:Philippines

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 08, 2025

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Location:
Philippines

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Contract Type:
Not provided

Job Posted:
December 08, 2025