Service Desk Analyst

The Service Desk Analyst (IOC Analyst) is a service desk resource and the first point of contact for clients and vendors. This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests. This position operates on a 24/7 shift schedule, which means you would need to be available for night shifts as well as weekends and public holidays. The role is fully remote and can be performed from any location within Spain.