Service Desk Analyst I Job at Associa (Richardson)

Service Desk Analyst I

We are looking for an Service Desk Analyst I to join a construction-focused orga...

Location

United States , Grand Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma, associate degree, college degree, or equivalent practical experience
At least 1 year of customer service experience, ideally in a call center or high-volume support environment
1+ year of help desk or technical support experience preferred
Working knowledge of troubleshooting Windows operating systems, Microsoft Office products, and Office 365 applications, especially Outlook
Familiarity with Active Directory, SharePoint, Salesforce, browser support, and software installation is preferred
Experience supporting computer hardware, Apple devices, deployments, and mobile applications is a plus
Strong verbal and written communication skills with the ability to explain technical information clearly
Ability to meet attendance expectations and successfully complete background screening and drug testing

Job Responsibility

Deliver first-line technical assistance to both internal team members and external users by resolving common hardware, software, and access-related issues
Investigate reported problems by asking thoughtful questions, gathering relevant details, and identifying the most effective path to resolution
Record support requests, troubleshooting steps, and outcomes with clear, accurate, and thorough documentation
Escalate more complex incidents when needed while maintaining communication with users on status and next steps
Support Windows-based environments, Microsoft 365 applications, browsers, and common business tools to restore user productivity quickly
Assist with software installation, device setup, and general troubleshooting for desktops, laptops, and mobile applications
Contribute to service improvement efforts by identifying recurring issues and sharing findings that support knowledge resources and product quality
Participate in training and team knowledge-sharing activities to strengthen technical skills and improve support consistency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Technical Service Desk Analyst I

We are seeking a skilled and reliable Service Desk Analyst to augment our existi...

Location

United States , Phoenix

Salary:

23.00 - 25.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

A high school diploma/GED or equivalent working knowledge in a similar role is required
Proven experience in providing hands-on phone IT support is required, including Level 1 and Level 2 technical assistance
Proficiency with Microsoft Office 365 applications
Knowledge in the use and operation of a wide range of desktop and mobile devices
Familiarity with remote support tools and ticketing systems
Understanding of ITIL best practices for incident management
Strong troubleshooting skills for hardware, software, and network connectivity issues
Exceptional communication skills, both written and verbal, with strong active listening abilities
Ability to quickly learn and adapt to new technologies and processes
Strong problem-solving, time management, and organizational skills

Job Responsibility

Provide Level 1 and Level 2 technical support for hardware, software, and operating systems including Windows, macOS, and mobile devices
Troubleshoot technical issues such as password resets, application support, network connectivity (VPN, wired/wireless), hardware diagnostics, and printer support
Utilize remote support tools and ticketing systems (e.g., ServiceNow, Jira) to manage and document incidents
Explain technical concepts clearly to non-technical users, maintaining a professional and empathetic demeanor
Follow established guidelines, procedures, and escalation protocols to resolve issues
Maintain knowledge of standard work routines and IT infrastructure to support business and healthcare requirements
Work independently and as part of a team in a fast-paced, multi-tasked environment

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Fulltime

IT Service Desk Analyst I

As an IT Service Desk Analyst I, you are the face of the IT department, serving ...

Location

India , Bengaluru

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Foundational Tech Knowledge: Basic understanding of computer hardware, operating systems, and common office software
Platform Experience: Familiarity with service desk software (e.g., Jira) and team communication tools (e.g., Slack) is a plus
Interpersonal Skills: Exceptional communication skills with a focus on delivering a positive customer experience
Organizational Ability: Detail-oriented approach to managing physical assets and maintaining clear documentation
Integrity: Ability to handle sensitive access requests and company property with high levels of trust and adherence to policy

Job Responsibility

Tier 1 Support & Incident Management: Provide high-quality first-level technical assistance via Slack, Jira, and in-person interactions
Core Troubleshooting: Resolve common IT hurdles, including account lockouts, password resets, and software access requests
SLA Accountability: Manage personal ticket queues to consistently meet or exceed established Service Level Agreements (SLAs)
Triage & Documentation: Accurately document all troubleshooting steps and ensure tickets are properly triaged and escalated within the service desk platform when necessary
Service Excellence: Maintain a professional and helpful demeanor, demonstrating patience, empathy, and kindness in every user interaction
Onboarding & Asset Lifecycle: Support the onboarding process by staging, configuring, and testing computer hardware and software for new team members
Offboarding & Recovery: Coordinate the retrieval of company IT assets during employee departures
Hardware Maintenance: Execute fundamental hardware tasks, including unboxing new equipment, performing secure data wipes, and restoring systems for redeployment
Inventory & Security Compliance: Perform weekly physical inventory checks to ensure hardware availability and data accuracy
Regulatory Adherence: Operate in strict compliance with all Xometry IT policies, security protocols, and standard operating procedures

Fulltime

Analyst I IT Service Desk

Location

United States of America , Somerville

Salary:

51800.00 - 68905.00 USD / Year

Puma Group

Expiration Date

Until further notice

Requirements

1-2 years providing end-user support to a large end-user base in a corporate and/or retail environment
College level degree in computer related technologies or demonstrated equivalent experience
Exceptional customer service and interpersonal skills to provide in-person and remote technical support to end users and the ability to adapt in a fast-paced environment
Ability to effectively prioritize and organize incidents, tasks and projects while maintaining queue workload
Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration, Microsoft CoPilot, Dell and HP hardware including laptops, desktops and all-in-one computers
Hands-on experience administering and troubleshooting macOS, Apple Hardware, iPhones, iPads, iOS using JAMF and Meraki MDM
Troubleshooting retail devices including POS systems, printers, scanners, credit card readers
Understanding of basic network principles as well as protocols and services such as IP, DNS and DHCP
Knowledge of Cisco Meraki network equipment a plus

Job Responsibility

Provide first point of contact technical support to both the PUMA Corporate and Retail environments
Troubleshoot and resolve a large variety of technical issues including MS Windows, macOS, network, mobile devices, Office365, Adobe Creative Suite and Retail systems
Manage Retail store incidents involving critical system outages by using analytical skills to quickly diagnose and resolve problems to ensure financial impact to the business is minimized
Coordinate and communicate with Store Managers, District Managers, and the business on extended outages and escalations
Participate in team-based monitoring and managing of the main ticket queue and take ownership of critical priority tasks that are most impactful to the business
Exercise judgment on when to escalate unresolved support incidents to higher support teams
Collaborate with local and Global IT teams on ad hoc projects related to security, network, and applications
Perform hardware and software deployments and partner with third-party consultants for successful implementation
Oversee asset tracking and inventory management to ensure availability of IT tools for end users
Participation in off hours on-call rotation approximately once every month

What we offer

Bonus
Benefits (Benefit Summary Corporate)

Fulltime

New

Service Desk Analyst

We have a vacancy for a Service Desk Analyst to join our busy IT Service Desk te...

Location

United Kingdom , Wolverhampton

Salary:

26707.00 - 28778.00 GBP / Year

University of Wolverhampton

Expiration Date

July 17, 2026

Requirements

Is passionate about delivering great customer service and has the resilience to work on a fast-paced team that can be pressurized
Predominantly Phone-based & Face to Face support role, therefore be able to handle sometimes complex queries over the telephone and in a face-to-face environment
Has a good understanding of IT across the University and how to manage conflicting demands
Thrives in a busy environment and has a commitment to upskilling within the role to support the team and department objectives
Highlights any topical issues and how these can be overcome, makes suggestions on how to improve the service and work with colleagues and the management team to implement changes
Can work to processes and procedures ensuring that all calls logged are of excellent quality and contain all required information
Can work on campus or from home and be able to manage own workload and balance this with the priority of taking calls from our customers. Being proactive with an element of self-management with regards to your own work queue
Have a flexible approach to work and willing and able to upskill as and when required based on the change's needs of the University and in line with the 2030 Digital Strategy which will reshape and define the Digital University

Job Responsibility

Supporting the service will be a variety of shifts between 8am and 5.00pm Mon-Fri
Providing first line IT support to all staff and students across the University, nationally and internationally
Support is facilitated via incoming phone calls to the Service Desk as well as digital contact via email and the IT Portal
Offer face to face support on a rota basis from the Harrison Library on City Campus on a Monday, Tuesday and Thursday
Resolve a large amount of the calls they receive, and promote a first call resolution wherever possible
Route remaining tickets appropriately to other teams within the Directorate or signposted within the wider University

What we offer

Competitive salaries
Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme
Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service
Free Will Writing Service – Complimentary will drafting for employees and their partners
IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts
Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service
Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton
Eyecare Support – Free eVoucher for eye tests and glasses contribution
Flu Vouchers – Free flu vaccinations for staff
Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance

Fulltime

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IT Service Desk Analyst

As an IT Service Desk Analyst, you will provide first-line support to the busine...

Location

United Kingdom , Aldershot

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

customer-focused IT professional with experience providing first-line support
comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi-Fi), mobile device management, and security tools such as anti-virus solutions
understanding of IT Service Management principles
ITIL Foundation certification (or willingness to complete it)
strong problem-solving and organisational skills
ability to work independently, manage priorities, and remain calm under pressure
excellent verbal and written communication skills
degree or equivalent in an IT-related subject desirable but not essential

Job Responsibility

Act as the first point of contact for IT services, delivering high-quality first-line technical support in line with ITSM best practices
Log, manage, and resolve incidents and service requests accurately within the ITSM system
Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards
Work collaboratively with the wider IT team and stakeholders to support change management activities
Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required
Adhere to all company and IT policies, including health & safety, security, and data protection

What we offer

25 annual leave plus bank holidays with the option to buy more
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Long service recognition
Active local social committees
Regular social events

Fulltime

It Service Desk Analyst

We are currently looking for an IT Service Desk Analyst to join our team in the ...

Location

Ireland , Dublin

Salary:

Not provided

Flannels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in an IT Support role
Can work proactively, independently and collaborate well with the wider teams
Able to effectively troubleshoot issues and use initiative during problem solving
A team player who can communicate effectively with colleagues at all levels
Be positive, friendly and approachable
Experience with face-to-face IT support
Customer focused and Resolution driven.

Job Responsibility

Owning IT support in our Dublin Head office as your base work location
Providing support for our wider business
Providing face to face support, using your problem solving ability and providing a timely resolution to IT incidents via our ITSM tool
Assetizing, configuring and preparing hardware and software installations for our end users efficiently
Creating and updating any technical documentation and sharing with the team
Delivering exceptional end user service via our telephony and ticketing systems

What we offer

Frasers Champion – peer nominated scheme where 8 winners will receive double their pay for a month
Retail Reconnect – spend one to two days in one of our stores or the warehouse
Fearless 1200 – reward scheme
Frasers Fit – free gym classes and discounted memberships
Retail Trust – free access and support including 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support

Fulltime

Service Desk Analyst

The VBSE ENOC Service Desk Analyst provides 24x7x365 first line and advanced sup...

Location

United Kingdom , Farnborough

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in ticket management and escalation within a technical or service environment
Strong customer service delivery background
Excellent written and verbal communication skills
Strong analytical skills with the ability to identify patterns and trends
Eligibility for Security Clearance is required, with the possibility of progressing to higher level vetting (DV) in future

Job Responsibility

Manage incident tickets from initial triage through to resolution, covering both straightforward and complex technical issues
Act as the first point of contact for fault resolution and customer communication, ensuring clear, timely updates throughout the incident lifecycle
Conduct proactive monitoring of customer services to identify early indicators of issues and raise faults as needed
Apply Service Incident Management protocols and drive escalations when necessary, supporting the Service Incident Manager during high priority events
Lead and participate in technical or incident calls, driving progress toward resolution
Document actions, updates, and best practices accurately to maintain high-quality records and knowledge sharing
Analyse incident data to identify recurring trends and opportunities for service improvement
Contribute to Continuous Improvement Plans (CIPs) and Service Improvement Plans (SIPs)
Ensure ticket handling meets quality and productivity expectations, achieving performance against SLAs and KPIs
Maintain meticulous attention to detail when validating, repairing, tracking, and progressing tickets

What we offer

Excellent basic salary plus bonus and Vodafone benefits
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
career development through learning tools
parental leave policies

Fulltime

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Service Desk Analyst I

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