Service Desk Analyst I

• Provide first-level technical support to resolve hardware, software, and mobile device-related issues
• Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment
• Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues
• Collaborate with team members to document and review technical solutions and processes
• Assist with deploying new equipment, including laptops and mobile devices, within the production environment
• Maintain and update ITSM systems to track and manage user support requests
• Train end users on system functionalities and best practices to improve overall efficiency
• Conduct quality checks to ensure all technical solutions meet established standards
• Monitor and respond to service desk inquiries while prioritizing tasks based on urgency
• Support REST API integrations and troubleshoot related technical challenges

• Proven experience in customer service and technical support roles
• Strong communication skills, both written and verbal, with the ability to explain complex technical concepts clearly
• Familiarity with troubleshooting hardware, PC operating systems, and mobile devices such as iOS
• Knowledge of ITSM systems and experience managing service desk requests
• Ability to deploy and support laptops, desktops, and mobile devices
• Understanding of REST API functionality and related troubleshooting methods
• Demonstrated ability to work onsite in a fast-paced manufacturing environment
• A+ certification or equivalent technical qualifications are preferred

A+ certification or equivalent technical qualifications

• Medical, vision, dental, and life and disability insurance
• 401(k) plan