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Service Desk Analyst I

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Robert Half

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Location:
United States , Grand Prairie

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an Service Desk Analyst I to join a construction-focused organization in Grand Prairie, Texas. This contract opportunity with potential for a long-term role is ideal for someone who enjoys solving technical issues, assisting users with day-to-day technology needs, and delivering dependable service in a fast-paced environment. The person in this role will provide frontline support for internal and external users while helping maintain a smooth and productive technology experience.

Job Responsibility:

  • Deliver first-line technical assistance to both internal team members and external users by resolving common hardware, software, and access-related issues
  • Investigate reported problems by asking thoughtful questions, gathering relevant details, and identifying the most effective path to resolution
  • Record support requests, troubleshooting steps, and outcomes with clear, accurate, and thorough documentation
  • Escalate more complex incidents when needed while maintaining communication with users on status and next steps
  • Support Windows-based environments, Microsoft 365 applications, browsers, and common business tools to restore user productivity quickly
  • Assist with software installation, device setup, and general troubleshooting for desktops, laptops, and mobile applications
  • Contribute to service improvement efforts by identifying recurring issues and sharing findings that support knowledge resources and product quality
  • Participate in training and team knowledge-sharing activities to strengthen technical skills and improve support consistency

Requirements:

  • High school diploma, associate degree, college degree, or equivalent practical experience
  • At least 1 year of customer service experience, ideally in a call center or high-volume support environment
  • 1+ year of help desk or technical support experience preferred
  • Working knowledge of troubleshooting Windows operating systems, Microsoft Office products, and Office 365 applications, especially Outlook
  • Familiarity with Active Directory, SharePoint, Salesforce, browser support, and software installation is preferred
  • Experience supporting computer hardware, Apple devices, deployments, and mobile applications is a plus
  • Strong verbal and written communication skills with the ability to explain technical information clearly
  • Ability to meet attendance expectations and successfully complete background screening and drug testing

Nice to have:

Experience supporting computer hardware, Apple devices, deployments, and mobile applications

What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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