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Service Desk Agent

Sopra Steria

Location:
Luxembourg , Leudelange

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As an IT Service Desk Agent, you provide first-line support to ensure IT systems run smoothly and efficiently. You resolve technical issues, support end users, and contribute to continuous improvement through collaboration and feedback. This role requires strong communication skills, a service-oriented mindset, and a willingness to learn in a fast-paced digital environment.

Job Responsibility:

Provide first-line support to ensure IT systems run smoothly and efficiently
Resolve technical issues
Support end users
Contribute to continuous improvement through collaboration and feedback

Requirements:

First experience in IT Service Desk or Call Center (asset)
Basic knowledge of Windows/Linux, Active Directory, Office 365, networking, and Exchange
Strong communication and organisational skills
Team player with a strong customer-service mindset

Nice to have:

Familiarity with tools such as SCCM, Citrix, VMware, or backup solutions

What we offer:

Extensive career development opportunities
Access to Sopra Steria Academy
Dynamic network of 56,000 professionals
Wide array of offices to explore

Additional Information:

Job Posted:
May 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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