Service Desk Agent Job at NTT DATA (Bucharest)

Service Desk Agent

NTT DATA

Location:
Romania , Bucharest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Service Desk Agent role involves providing technical support to users in Czech, assisting with hardware, software, and network issues. Candidates should possess excellent communication skills and a good command of English. A university education in a technical field is preferred, along with experience in IT support. Microsoft certifications are a plus. This remote position offers a chance to grow in a leading IT services company.

Job Responsibility:

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

Fluency in Czech
Good command of English
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)

Nice to have:

Experience of providing remote IT support is an advantage
Ideally University education, preferably technical degree
Microsoft certifications

What we offer:

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

Remote work

NTT DATA - All Job Offers

Job Link Share: