Service Desk Agent

As an IT Service Desk Agent you have both the long and broad views to ensure IT systems produce positive outcomes, perform well, and are cost-efficient for all stakeholders. With an eye on innovation, you’ll resolve technical issues, optimise performance, and implement the appropriate solutions. You’ll use your strong communication skills and collaborative mindset to improve systems with feedback from other users. Digital transformation is a dynamic field, so systems and data management skills are a must. If you are committed to continuous learning and applying that knowledge to make informed, data-driven decisions, you’ll excel in this role at Sopra Steria.