Service Desk Agent

• Support end users across the company
• Act as an escalation point for other service agents around the world
• Work within the Asian support team
• Contribute to the Modern Workplace environment with state-of-the-art equipment and meeting room support

• Relevant experience as a Senior Service Desk Agent (L3 expertise and engineering mindset)
• Flexible to work a late shift, ideally between 2PM and 10PM
• Sound knowledge of: Expertise in Windows 11 administration within enterprise environments
• Proficiency with the Microsoft 365 suite: Outlook/Exchange, Word, Excel, OneDrive, Teams, SharePoint and other latest Microsoft 365 apps
• Experience in supporting various Windows applications
• Teams (including telephony) / Phone System support
• Sharepoint Online support (permissions, libraries, site access, sync issues)
• Experience with Windows Autopilot and Microsoft Intune for deployment and automation
• User and device administration in Active Directory, Azure/Entra Active Directory ticket handling
• Solid understanding of TCP/IP, DNS, DHCP and network fundamentals including VLANs, ability to analyze network issues, and experience with VPN technologies like GlobalProtect
• Familiarity with enterprise networking platforms (Palo Alto and Meraki) and structured cabling basics and physical device installation is an added value
• Familiar with Cybersecurity Fundamentals (basic knowledge & best practices), including awareness of phishing, social engineering, and email security threats, and the ability to guide users on safe practices
• Familiar with Windows servers, Azure/Entra, Virtual Desktops, and other cloud computing tasks
• Strong experience in supporting office hardware and peripherals such as multifunction printers (MFPs), docking stations, monitors, and conference room systems
• Familiar with ServiceDesk Operations & ITIL/Processes, including Incident & Service Request, Asset Management, Change, CMDB, Problem, and Solutions
• Communicative and able to build good internal and external relationships
• Comfortable working in a fast-paced environment and able to set priorities
• Hands-on, eager to learn, and have a positive attitude
• Punctual and can work in a structured way
• Fluent in English
• Flexible and capable of collaborating effectively across multiple time zones, beyond traditional working hours

Knowledge of Spanish

• Meal vouchers
• Health insurance
• A collective bonus