Service Desk Agent Job at NTT DATA (Bucuresti)

Service Desk Agent

NTT DATA

Location:
Romania , Bucuresti

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Spanish and Portuguese language speaker Service Desk Agent advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Job Responsibility:

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

Fluency in Spanish and Portuguese
Good command of English
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)

Nice to have:

Experience of providing remote IT support is an advantage
Ideally University education, preferably technical degree
Microsoft certifications are a plus

Additional Information:

Job Posted:
February 05, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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