Service Desk Agent with Spanish and Portuguese

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA Services currently seeks a Service Desk Analyst with Spanish and Portuguese to join our remote team in [[Romania]]. Identify issues, investigate root causes and recommend solutions to reported problems - • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail - • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance - May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner External Description Requirements - • University education, preferably technical degree or Microsoft certifications - • Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications - • Experience of providing remote IT support - • Excellent communication and customer service skills - • Flexibility to work shifts his position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.