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Start your journey in the IT world with a Global Leader! Are you looking for a career, not just a job? We are looking for motivated, multilingual individuals to join our technical support team. We pride ourselves on a unique culture that focuses on internal promotion - we hire from the outside for entry-level roles, but we build our Experts and Team Leaders from within.
Job Responsibility:
Acting as the first line of support for users regarding routine and non-routine IT incidents and requests (e.g., password resets, software troubleshooting)
Receiving, logging, classifying, and prioritizing all incoming calls and tickets
Performing 1st line diagnosis and providing immediate resolutions for hardware and software issues whenever possible
Routing unresolved incidents to appropriate resolver groups and following up until the issue is closed
Maintaining precise records of calls, including asset details, troubleshooting steps, and user satisfaction
Identifying recurring issues and flagging successful resolutions to be added to the internal Knowledge Base
Requirements:
Good written and oral communication skills in English and very good knowledge of Italian/Spanish
Fundamental computer user knowledge (MS Office, Windows, basic PC networking)
Ability to build empathy with users and communicate technical solutions in a clear, understandable way
Analytical and logical thinking with a strong drive to resolve issues effectively
Excellent time management skills and the ability to work under pressure in a dynamic environment
A flexible approach and the willingness to cooperate within a global, diverse team
What we offer:
Unique "Internal First" promotion policy
Nearly 100% remote work
2 paid "happy hours" per month (3 extra days off per year)
Additional day off after using holiday entitlement
Holiday allowance
Referral program bonus
Private medical care
Group life insurance
24/7 Employee Support Program
Free e-learning platforms
Shared costs for professional training and certifications
Workation options
Access to MyBenefit cafeteria system (including sports cards)