Service Desk Agent with German&English Job at NTT DATA (Bucuresti)

Service Desk Agent

As an IT Service Desk Agent you have both the long and broad views to ensure IT ...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Degree in computer science or a relevant equivalent experience
1-2 years, junior
English, French, Luxembourgish and German required
ITIL qualification is preferable but not essential
Knowledge in Windows & Linux Environment (Active Directory, SCCM, …), Citrix Xen App (reset profile, kill session, …), VMware basic understanding, MS Office (Marco, VB), Veeam or other backup tools, Network understanding (VLAN, DNS, …)
Excellent communication skills
Excellent organisational skills
Team player
First IT Service Desk and/or Call Center experience is considered as an asset
Basic User & Security Group Active Directory administration

Job Responsibility

Effective management of service desks
Implementation of continuous improvement strategies
Resolve technical issues
Optimise performance
Implement appropriate solutions
Improve systems with feedback from other users

What we offer

Access to Sopra Steria training and personal development academy
Company car lease or mobility budget
Company laptop and phone
Private health insurance coverage
Meal vouchers
Social security and pension plan
Competitive salary
26 holiday days

Fulltime

Service Desk Agent with German & English

The Helpdesk Analyst advises and assists users over the phone/chat/email in solv...

Location

Romania , Cluj Napoca

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably a technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Experience in providing remote IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Good Command of German Language
Fluency in English is a plus

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigates root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner

What we offer

You can work in the office, hybrid or fully remote
Our people are the most critical component of our long-term success and their health and wellbeing are our priority
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Service Desk Agent with German & English

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree or Microsoft certifications
Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Experience of providing remote IT support
Excellent communication and customer service skills
Flexibility to work shifts

Job Responsibility

Identify issues, investigate root causes and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Agent Service Desk with German

We are seeking an Agent for the UAM Service Desk who will ensure timely and effi...

Location

Romania , Bucharest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong team collaboration and interpersonal skills
Solid problem-solving abilities with a customer-centric mindset
Ability to maintain and utilise technical documentation during production, testing, and implementation phases
Excellent verbal and written communication skills in German (C1) and English (B2)
Flexible and adaptable in challenging situations with strong time management and organisational skills
Technical knowledge of Active Directory, Operating Systems, server environments, and Office Automation Software

Job Responsibility

Handle access requests including account creation, modification, and deletion, applying access rules based on the requester’s role
Process incoming emails related to access and support
Log, resolve, and escalate IT issues to the appropriate support level to ensure timely resolution
Gather user and account information for internal reporting and external stakeholders
Ensure service delivery agreements are met at expected quality levels
Suggest improvements to procedures, processes, and workflows to enhance operational efficiency
Provide resolutions for incident tickets and service requests submitted via forms, emails, or ticketing systems
Implement specific access rights based on virtual requests and update user information in relevant systems
Define incident priorities and ensure proper tracking and follow-up
Document newly identified known errors and develop training materials for L1 and L2 agents when UAM-specific knowledge is required

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off

Fulltime

Front Desk Agent

The Front Desk Agent is responsible for delivering exceptional guest service, ma...

Location

Italy , Bolzano

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in hospitality or customer service preferred
Good communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Fluency in English and Italian or German
additional languages are an advantage

Job Responsibility

Greet guests warmly and provide a friendly, professional first impression
Handle check-in and check-out procedures efficiently
Manage reservations, cancellations, and room assignments
Respond promptly to guest inquiries, requests, and complaints
Process payments and maintain accurate billing records
Coordinate with housekeeping and maintenance to ensure room readiness
Maintain knowledge of hotel services, promotions, and local attractions
Ensure compliance with hotel policies, procedures, and safety standards

What we offer

The 13th and 14th month salaries and severance pay (TFR) are to be considered additional to the agreed base salary
opportunity to perform upselling activities and receive company bonuses based on the achievement of business goals

Fulltime

Microsoft Power Platform Engineer with German

The Microsoft Power Platform Engineer role involves providing technical support ...

Location

Romania , Brasov

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Minimum 3-5 years of experience supporting Microsoft Power Platform or related Microsoft cloud technologies in enterprise environments
Hands-on experience with Power Apps (Canvas and Model-driven apps), Power Automate flows, and Power BI datasets and reports in production environments
Experience troubleshooting Power BI gateways, dataset refresh issues, and report performance
Strong knowledge of Dataverse administration, data troubleshooting, and environment management
Experience working with Power Platform connectors and integrations, including SharePoint, SQL, Microsoft Graph, and REST APIs
Understanding of Power Platform governance and security, including DLP policies, environment roles, permissions, and monitoring via Power Platform Admin Center
Familiarity with identity and access management, particularly Entra ID (Azure AD) integration
Experience working in service desk, managed services, or enterprise support environments, including incident, problem, and change management processes
Strong analytical and troubleshooting skills across applications, automation workflows, and data integrations

Job Responsibility

Provide Level 2 technical support for Microsoft Power Platform services, including Power Apps, Power Automate, Power BI, and Power Virtual Agents (Copilot Studio)
Investigate and resolve complex incidents and service requests escalated from Level 1 within agreed service level agreements (SLAs)
Troubleshoot issues across applications, workflows, connectors, integrations, and data sources within the Power Platform ecosystem
Perform root cause analysis and implement corrective and preventative actions to improve platform stability and service quality
Support the deployment, configuration, and lifecycle management of Power Platform environments and solutions
Assist with solution packaging, releases, and environment promotion processes across development, test, and production environments
Manage and troubleshoot integrations with Dataverse, SharePoint, SQL databases, APIs, and other enterprise data sources
Monitor platform health, usage, performance, and service metrics using Power Platform administration tools
Support governance and compliance controls, including Data Loss Prevention (DLP) policies, environment security, and role-based access management
Provide guidance and troubleshooting support to citizen developers and business users, promoting best practices for low-code development

What we offer

Smooth integration and a supportive mentor
Choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

Front Desk Agent

Location

Austria , Salzburg

Salary:

2026.00 EUR / Month

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Completed vocational training in hospitality or tourism is an advantage
Ideally, previous professional experience in Front Office operations within the hospitality industry
Experience with the hotel management system Opera is an asset
Enjoyment of working with guests and colleagues from different nationalities
Communicative, open-minded personality with a warm and positive attitude
Strong team spirit, commitment, and a high sense of responsibility
Excellent command of German and English
additional foreign languages are an advantage

Job Responsibility

Providing a warm and welcoming reception to guests upon arrival, ensuring a positive first impression
Handling professional check-in and check-out procedures using the hotel management system Opera
Delivering proactive, courteous, and personalized service to meet the needs of our guests
Acting as the first point of contact for guest requests, inquiries, and feedback
Assisting guests with concierge services, including arranging transfers, tickets, sightseeing tours, and other activities
Managing guest correspondence via telephone and email in a professional and timely manner
Handling billing procedures, invoices, and performing shift and daily closings accurately
Ensuring compliance with internal quality standards and service guidelines
Supporting administrative and organizational tasks within daily front office operations
Contributing new ideas to enhance guest satisfaction and service quality

Fulltime

Front Desk Agent

Location

Austria , Salzburg

Salary:

2026.00 EUR / Month

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Completed vocational training in hospitality or tourism is an advantage
Ideally, previous professional experience in Front Office operations within the hospitality industry
Experience with the hotel management system Opera is an asset
Enjoyment of working with guests and colleagues from different nationalities
Communicative, open-minded personality with a warm and positive attitude
Strong team spirit, commitment, and a high sense of responsibility
Excellent command of German and English
additional foreign languages are an advantage

Job Responsibility

Providing a warm and welcoming reception to guests upon arrival, ensuring a positive first impression
Handling professional check-in and check-out procedures using the hotel management system Opera
Delivering proactive, courteous, and personalized service to meet the needs of our guests
Acting as the first point of contact for guest requests, inquiries, and feedback
Assisting guests with concierge services, including arranging transfers, tickets, sightseeing tours, and other activities
Managing guest correspondence via telephone and email in a professional and timely manner
Handling billing procedures, invoices, and performing shift and daily closings accurately
Ensuring compliance with internal quality standards and service guidelines
Supporting administrative and organizational tasks within daily front office operations
Contributing new ideas to enhance guest satisfaction and service quality

Fulltime

Service Desk Agent with German&English

NTT DATA

Location:
Romania , Bucuresti

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 10, 2026

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