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Service Desk Agent with Dutch

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NTT DATA

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Location:
Romania , Bucharest

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

  • Fluency in Dutch
  • Good command of English
  • Excellent communication and customer service skills
  • Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)

Nice to have:

  • Experience of providing remote IT support is an advantage
  • Ideally University education, preferably technical degree
  • Microsoft certifications are a plus

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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