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Service Desk Agent with Dutch

Romania, Bucharest · Job Posted May 03, 2026
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Job Responsibility

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements

  • Fluency in Dutch
  • Good command of English
  • Excellent communication and customer service skills
  • Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Flexibility to work shifts if required (M-F business hours – no night or weekend shifts)

Nice to have

  • Experience of providing remote IT support is an advantage
  • Ideally University education, preferably technical degree
  • Microsoft certifications are a plus

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