Service Desk Agent

The Service Desk Agent advises and assists users over the phone and electronical...

Location

Morocco , casablanca

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree or Microsoft certifications
Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Experience of providing remote IT support
Excellent communication and customer service skills
Fluency in French and English Languages
Flexibility to work shifts if required.

Job Responsibility

Identify issues, investigate root causes and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

What we offer

Competitive Salary
Comprehensive, locally competitive benefits package.

Bilingual Guest Service Agent

Located in the heart of Canada's capital next door to the Parliament Buildings, ...

Location

Canada , Ottawa

Salary:

25.57 CAD / Hour

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Fluent in both official languages (English and French) is a requirement
Previous Front Desk Agent experience in a similar environment
Excellent verbal and written skills
Must have the ability to handle cash effectively and accurately
Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
Active listener, self-starter
Able to make decisions and take initiative
Ability to type 40 words per minute
Positive and pleasant attitude
Able to work alone

Job Responsibility

Provide outstanding service to our internal and external guests
Assist with tour check-ins and greet the tour guide and groups when required
Generate reports for other departments in the hotel
Key member of crisis & emergency team
Register and checkout hotel guests
Act as an ambassador of Fairmont Château Laurier
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist Leadership in performing daily duties
Available evenings, weekends and holidays
Available to work overnight shift, when required

What we offer

Wonderful company culture - our colleagues are at the heart of all that we do
Food & Beverage discount of 50% in our restaurants
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Full rate of pay of $25.57/hour

Parttime

Front Desk Agent

The Front Desk Agent is responsible for welcoming and checking in hotel guests, ...

Location

France , Megeve

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Front Desk experience in luxury hospitality operations
Natural talent for ensuring guests feel at home
Excellent interpersonal and relationship-building skills
Exceptional eye for detail
Must possess the legal right to work in France at the time of application
Fluency in French and English
Knowledge of Opera PMS is required

Job Responsibility

Welcome and register guests, with an emphasis on fulfilling requests
Follow special handling instructions and adhere to established credit policies and procedures as well as Four Seasons Standards
Recite all information regarding Hotel facilities, hours of operation, key personnel, special events and activities, and functions in the Hotel
Quote and be familiar with room and rate availability for current and future dates
Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available
Utilise the computer system in running daily reports and posting charges and credits
Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken
Act as an ambassador for the hotel, displaying a great sense of style and integrity and a friendly, courteous and professional attitude in all dealings with guests and employees
Communicate to all support departments any necessary information or requests and work harmoniously and professionally with all colleagues

What we offer

Uniform supplied and laundered for operating staff
One meal per shift at our Employees’ Cateferia
As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)
Night Rotations bonus
Fully equipped living experience in Staff House
Dedicated shuttle service
Room provided is either shared or single (for executive and night positions)
For those wishing to find their own accommodation, a monthly housing allowance will be provided
Various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions
Staff Party

Fulltime

Agent-Front Desk

Immerse yourself in the refined world of the Renaissance Paris Nobel Tour Eiffel...

Location

France , Paris

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Welcoming smile and positive attitude
Strong sense of service and creativity
Interpersonal ease
Impeccable organization
Strong adaptability
Passionate about the hospitality industry
Ability to manage multiple requests smoothly
Communicate naturally in both French and English
Turn every challenge into an opportunity to deliver unique and memorable experiences

Job Responsibility

Welcoming guests at breakfast and in public areas
Taking care of VIP and regular guests
Coordinating special amenities for VIP guests
Monitoring guest arrivals and accompanying VIPs of the day
Making courtesy calls during the guest's stay
Ensuring that all guest feedback (GSS, MVR, social media) is handled within the required timeframe
Reporting all guest complaints and issues in GXP & Opera
Doing everything possible to fulfill guest requests and ensuring follow-up, both inside and outside the hotel
Building guest loyalty and promoting hotel services
Recording guest preferences in the designated system

What we offer

Compensation in accordance with current legislation
100% reimbursement of the 'Pass Navigo' transportation card
Meals provided in kind
Preferential rates within the Marriott group (hotels and restaurants)

Fulltime

Business Center Senior Associate

The Senior Associate vacancy is for someone with a proven reception and front de...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Proven reception and front desk experience
Charismatic and a problem solver
Good English and French mandatory
Capable to do easily all reception tasks with little or no supervision
Treatment of emails, calls, requests, complaints
Supervise the Junior Associates
Technical expertise in computer issues and telephone units’ instructions (suitable)
Master client’s complain handling
Provide support to the junior associates team
Model and represent the company having a senior posture and self-control

Job Responsibility

Guarantee a smooth operation of the reception in all buildings
Ensure the business centre(s) client experience
Be a reliable back-up to the Manager and Director in all daily operational areas of the centre(s)
Maintain and supervise the centre(s) quality of standards
Keep a professional and solutions oriented service to clients on a daily basis
Support to the Director during to increase sales and profitability by keeping clients satisfied and employees motivated
Check daily emails, requests, phone calls
Control and ensure that the centre(s) quality standard checks are done daily, weekly, monthly, and quarterly
Be an important contact to all suppliers to ensure a smooth running of the business centre(s)
Participate upon request in any refurbishment work or Facility Projects

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements
Generous holidays
An additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Additional local benefits depending on your location

Fulltime

Guest Services Agent

The Guest Services Agent performs the duties of Valet, Door and Bell Attendants ...

Location

France , Megeve

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Front Desk experience in luxury hospitality operations
Natural talent for ensuring guests feel at home
Excellent interpersonal and relationship-building skills
Exceptional eye for detail
Possess the legal right to work in France at the time of application
Fluency in French and English
Knowledge of Opera PMS is required

Job Responsibility

Create a sense of arrival for resident and non-resident guests by welcoming them and safely parking their cars
Greet all guests and deliver luggage to room upon check-in
Provide overview of the hotel and room orientation
Pick up luggage from room upon departure
Receive vehicles from guests and drive to the hotel garage, adhering to all traffic regulations
Act as an ambassador for the hotel, displaying a great sense of style and integrity and a friendly, courteous and professional attitude
Communicate to all support departments any necessary information or requests

What we offer

Uniform supplied and laundered for operating staff
One meal per shift at our Employees’ Cateferia
Bonus at the end of the second consecutive season
Fully equipped living experience in Staff House
Dedicated shuttle service
Room provided is either shared or single
Monthly housing allowance for those finding their own accommodation
Various discounts in our restaurants, ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions
Staff Party

Fulltime

Concierge agent

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritiu...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Written, spoken and reading proficiency in the English & French
1 – 2 years hotel/resort experience in Front Office
Hospitable, outgoing & customer-oriented
Good city/island knowledge

Job Responsibility

Assist guests with “Insightful” information about the city/island, major attractions, top restaurants, bars, nightclubs etc.
To offer and arrange car rental, airline and train tickets, office services, local events, cultural events, beauty and barber services, baby-sitting, arranging presents, repairs and shopping for the guests, arrange restaurant bookings
Handle all guests’ requests and fulfil them in a timely manner
To be able to inform guests about the hotel & its services
Be able to handle emergencies
Work closely with Front Desk staffs and provide assistance when needed
Assist the Concierge Manager to maintain comprehensive Concierge Database of information both computerized & hard copy for guest’ reference and regularly update them
To work closely with Front Office in handling of groups, VIPs, return guests etc.
To be well informed of activities available, i.e. theatre, arts, special exhibitions, concerts, shows, sports, leisure activities, sightseeing tours etc., and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc., for guest
On quarterly basis, visit new attractions in the city & update

Fulltime

Welcome Agent

The Welcome Agent performs the duties of Valet, Door and Bell Attendants as well...

Location

France , Megeve

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Front Desk experience in luxury hospitality operations
natural talent for ensuring guests feel at home
excellent interpersonal and relationship-building skills
exceptional eye for detail
must possess the legal right to work in France at the time of application
fluency in French and English
knowledge of Opera PMS is required

Job Responsibility

Perform duties of Valet, Door and Bell Attendants as well as shuttle driver
positioned at hotel entrance, act as liaison with Guest Services team
create a sense of arrival for resident and non-resident guests
filter arrivals at hotel and notify Guest Services
guide and inform guests
act as ambassador for hotel, displaying great sense of style and integrity and friendly, courteous and professional attitude
communicate to all support departments any necessary information or requests
work harmoniously and professionally with all colleagues

What we offer

Uniform supplied and laundered for operating staff
one meal per shift at Employees' Cafeteria
bonus at end of second consecutive season
fully equipped living experience in Staff House
dedicated shuttle service
room provided (shared or single) or monthly housing allowance
various discounts in restaurants, ski pass, access to Mont Blanc Tunnel, Saint Gervais thermal baths, Ciné Mont-Blanc, and other local attractions
Staff Party

Fulltime

Select Country

Service Desk Agent - English and French

Job Description

Job Responsibility

Requirements

What we offer

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