Service Desk Advisor

• Serve as the primary contact for global customers, handling requests and incidents via multiple channels (email, portal, ServiceNow)
• Validate and route requests to appropriate support groups, ensuring accuracy and quality
• Manage order fulfilment in coordination with OPCOs within agreed SLAs
• Follow escalation processes and maintain clear communication throughout resolution
• Provide inventory updates and generate reports as required
• Maintain up-to-date knowledge of processes and procedures, ensuring compliance
• Deliver world-class customer service and uphold service level agreements
• Utilise MS Excel for reporting and dashboard management

• Fluent in English with excellent communication skills
• Minimum 1 year of experience in mobility operations or service desk environment
• Familiarity with ITIL framework (basic knowledge required)
• Proficient in MS Office applications, especially Excel
• Strong analytical skills and ability to work in dynamic, high-growth environments
• Team player with experience in international and virtual teams
• Knowledge of Vodafone Global Enterprise products and services is an advantage
• Committed to continuous learning and professional development

Knowledge of Vodafone Global Enterprise products and services is an advantage

• Opportunity to work in a global environment with exposure to enterprise-level operations
• Continuous learning and development, including potential for industry certifications
• Collaborative and inclusive culture that values innovation and growth
• Access to advanced tools and technologies in a dynamic telecom ecosystem