CrawlJobs Logo
Vodafone Logo Vodafone · Customer Service

Service Desk Advisor

United Kingdom, Home Based Employment contract 27691.00 GBP / Year · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

VodafoneThree - Service Desk Advisor at Home Based, United Kingdom. Role is no longer accepting applications. Salary: £27,691 per annum + 5% quarterly performance bonus. Full time 37.5 hours per week – Monday to Friday - rotating shifts 7 AM to 7 PM including Bank Holidays. Homebased. "Office in a Box" home working kit provided. Responsibilities include answering calls, logging incidents, identifying customer needs, managing expectations, resolving incidents, conveying updates, and driving incident resolution. Requirements include experience with customer relationship management, communication skills, analytical skills, and basic knowledge of Mobile, Fixed and Wireless Networking infrastructure. Benefits include pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, discounts, vouchers, pension plan, learning tools, and parental leave policies.

Job Responsibility

  • Answer calls in a professional manner and in a timely fashion, logging details of the customer incident – ensuring that accurate and complete information is obtained
  • Drawing on your proven customer services experience, identifying the need of your business customers who come from a variety of sectors including retail, banking and public service to name a few
  • Use refined communication and interpersonal skills to manage their customers’ expectations
  • Resolving incidents wherever possible or to assign them to various incident resolving teams
  • Conveying complex updates in simple terms - these customers are switched-on incident managers who know what they want and expect you to take ownership of their needs
  • Own and drive incident resolution with various 3rd parties or internal resolving teams, invoking the escalation process where required
  • Ensuring customer incidents that occur across Vodafone fixed line products or involve multiple 2nd line groups are coordinated so that the customer receives a consolidated response from Vodafone

Requirements

  • Have experience with customer relationship management
  • Proven ability to communicate clearly and confidently with both technical and non-technical stakeholders
  • Good analytical skills
  • Continuously seeks opportunities to improve service delivery and customer satisfaction
  • Basic knowledge of Mobile, Fixed and Wireless Networking infrastructure

What we offer

  • 5% quarterly performance bonus
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
  • parental leave policies
  • learning tools
Vodafone - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Desk Advisor

8 matching positions

Service Desk Advisor

Our goal is to make sure VodafoneThree business customers get the best possible ...
Location
Location
United Kingdom
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer centric and effective communicator
  • Ability to deliver strong results in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to work as part of a team and build positive relationships
  • Proactive, solutions-focused approach to resolving issues
  • Understanding of ITIL principles (useful, not essential)
Job Responsibility
Job Responsibility
  • Keep customers updated throughout the incident journey
  • Validate, repair, track and drive all tickets in line with agreed quality measures
  • Focus on Continuous Service Improvement by spotting opportunities to streamline processes and close support gaps
  • Enhance customer experience, reduce escalations, and boost client NPS while working in line with ISO standards
  • Work collaboratively within the Service Desk and across all support teams and suppliers, following ISO9001 and ISO27001 guidelines
What we offer
What we offer
  • Excellent basic salary plus bonus
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Learning tools
  • Parental leave policies
  • Fulltime
Read More
Arrow Right

Service Desk Advisor

We are seeking a Service Desk Advisor to provide first-line support for enterpri...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in English with excellent communication skills
  • Minimum 1 year of experience in mobility operations or service desk environment
  • Familiarity with ITIL framework (basic knowledge required)
  • Proficient in MS Office applications, especially Excel
  • Strong analytical skills and ability to work in dynamic, high-growth environments
  • Team player with experience in international and virtual teams
  • Knowledge of Vodafone Global Enterprise products and services is an advantage
  • Committed to continuous learning and professional development
Job Responsibility
Job Responsibility
  • Serve as the primary contact for global customers, handling requests and incidents via multiple channels (email, portal, ServiceNow)
  • Validate and route requests to appropriate support groups, ensuring accuracy and quality
  • Manage order fulfilment in coordination with OPCOs within agreed SLAs
  • Follow escalation processes and maintain clear communication throughout resolution
  • Provide inventory updates and generate reports as required
  • Maintain up-to-date knowledge of processes and procedures, ensuring compliance
  • Deliver world-class customer service and uphold service level agreements
  • Utilise MS Excel for reporting and dashboard management
What we offer
What we offer
  • Opportunity to work in a global environment with exposure to enterprise-level operations
  • Continuous learning and development, including potential for industry certifications
  • Collaborative and inclusive culture that values innovation and growth
  • Access to advanced tools and technologies in a dynamic telecom ecosystem
Read More
Arrow Right

Epic Clinical Service Desk- Advisor

We are currently seeking a Epic Clinical Service Desk- Advisor to join our team ...
Location
Location
United States , Lincoln
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Clinical License (Nursing preferred)
  • Minimum of 1-2 years of experience in Epic end user support role, service desk, or hospital setting
  • Certification in one or more of the following Epic modules: Ambulatory, ASAP, Inpatient Orders and/or Clin Doc, ADT, or Willow
  • Minimum of 1 year of experience managing a help desk or staff that have supported IT clinical systems
  • Minimum of 1 year of experience extracting data and running statistical reports
Job Responsibility
Job Responsibility
  • Provide single point of contact for customer for all concerns and matters related to the Epic Clinical Service Desk
  • Lead discussions involving Epic and Epic workflows
  • Analyze incidents for trends, process improvement, shift-left candidates, and incident reduction opportunities
  • Understand the latest configurations and changes of Epic
  • Participate in change management processes and prepare the Epic Clinical Service Desk of pertinent EPIC implementations, changes, and scheduled downtimes
  • Attend and participate in weekly Customer IT, Inpatient, and Ambulatory customer meetings
  • Attend operations call with customer
  • Prepare monthly and quarterly presentations regarding contractual performance to Customer leadership
  • Develop knowledge base articles and documents with Customer Epic team
  • Collaborate with Service Desk training team to provide customer-specific EPIC training content to agents
  • Fulltime
Read More
Arrow Right

Vodafone Travel Esim Service Desk Advisor

We are seeking a customer-focused individual to join our Vodafone Roaming Servic...
Location
Location
Egypt , Giza
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in English (C2 level) with strong written communication and fast typing skills
  • Skilled in handling account management and technical queries in writing
  • Emotionally intelligent with the ability to manage high-profile customers
  • Proficient in MS Office and capable of working rotational morning and night shifts
  • Committed to compliance and continuous self-development.
Job Responsibility
Job Responsibility
  • Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management
  • Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met
  • Identify and address secondary customer needs to enhance service value
  • Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels
  • Adhere to established procedures and contribute to process improvements where applicable.
  • Fulltime
Read More
Arrow Right
New

Temporary Service Advisor

We are currently seeking a customer focused Service Advisor for a short term tem...
Location
Location
United Kingdom , Guildford
Salary
Salary:
13.00 - 14.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer facing experience is essential
  • Service Advisor experience desirable
  • Strong communication and organisational skills
  • Confident managing both telephone and face to face interactions
  • Friendly, professional and approachable manner
  • Ability to work calmly and efficiently in a busy environment
  • Experience within a car dealership or showroom is beneficial
  • Previous experience within the motor industry is essential for this role
Job Responsibility
Job Responsibility
  • Greet customers in a friendly and professional manner and book in vehicles
  • Explain required work and obtain customer authorisation
  • Liaise with technicians and provide clear updates to customers
  • Handle incoming calls and customer enquiries efficiently
  • Support with invoicing and general administrative tasks
  • Maintain accurate records using systems such as Kerridge
  • Ensure the front desk remains welcoming and organised
  • Fulltime
Read More
Arrow Right

Service Advisor / Administrator

We are seeking a multiskilled Service Advisor / Administrator to join our busy v...
Location
Location
United Kingdom , Southampton
Salary
Salary:
28080.00 GBP / Year
adamsmorey.com Logo
ADAMS MOREY LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong customer service background with a professional, approachable manner
  • Ability to multitask and switch confidently between different responsibilities
  • High attention to detail and strong administrative skills
  • Motor industry or service department experience preferred but not essential
  • Familiarity with vehicle booking systems would be an advantage
  • Proactive team player who communicates clearly and works with respect
Job Responsibility
Job Responsibility
  • Rotate between warranty processing, service invoicing and front‑desk duties
  • Act as primary point of contact for customers face-to-face, phone, email and online portals
  • Process service bookings, job cards, order numbers, invoices, warranty claims and customer quotations
  • Support daily workshop scheduling, monitor process and workflow ensuring customers are updated
  • Liaise with Workshop controller and Workshop Supervisor and provide administrative support to workshop team
  • Verify customer and contract requirements before work is allocated
  • Maintain accurate records in line with GDPR, Health & Safety and quality standards
  • Identify service or process issues and contribute to continuous improvement
  • Participate in training and support wider service department needs
What we offer
What we offer
  • Employee Assistance program
  • Mental Health First Aiders within the business
  • Free Flu jabs if ineligible through NHS
  • Free eye test plus £70 contribution towards glasses for display screen users
  • Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
  • 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
  • Free Independent mortgage advice service
  • Pension Scheme
  • Salary Sacrifice (if eligible)
  • Staff Events
  • Fulltime
Read More
Arrow Right

Senior HR Service Advisor

The HR Service Advisor is an integral member of the People Operations organizati...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Human Resources (HR), Business, or related field AND 2+ years work experience in HR operations, HR, or related field OR equivalent experience
  • Fluency to read, write and speak in English language
Job Responsibility
Job Responsibility
  • HR Central Services Customer Support: Supports employees and managers by responding to inquiries and performing transactions. Addresses inquiries by researching policies and procedures as needed. Triages inquiries to the appropriate queue. Act as subject matter experts for country-specific topics (e.g., processes, compliance laws, policy updates). Supports testing to ensure updates and changes are successfully implemented. Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Learns the end-to-end service model
  • Process Management: Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback. Reviews own performance metrics target and identifies opportunities for improvement. Shares input and raises opportunities for improvement to manager
  • Data Management: Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested. Supports and/or manages bulk uploads, ensuring data quality, controls, and reviews. Enters data and reviews data input to ensure accuracy. Identifies and reports discrepancies or issues in data administration to senior team members or team lead. Protects data privacy and adheres to confidentiality requirements. Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes. Works with team members to identify relevant factors related to the issue. Performs planned data audits, as needed
  • Documentation: Uploads employee records into the Record Center when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements. Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead
  • Supplier/Vendor Management: Works with and coordinate with vendors to ensure processes are correctly followed. Sends information/receive information from vendors to process queries. Acts point of contact for vendor's management to coordinate and document issues
  • Fulltime
Read More
Arrow Right

Help Desk Advisor

Brook Street have an exciting opportunity for an experienced Admin Officer to jo...
Location
Location
United Kingdom , Sealand, Deeside
Salary
Salary:
13.20 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills, both written and verbal
  • Experience of Microsoft Office Packages
  • Strong organisational skills and attention to detail
  • Excellent telephone manner
Job Responsibility
Job Responsibility
  • Working as part of the Help Desk Team to provide a single point of contact for Customers regarding the calibration of their equipment
  • Engage with Customers and Suppliers via telephone and email to build relationships as the main focal point for the Calibration Product Area
  • Answer calibration equipment delivery queries, hastening Suppliers and managing priority requests
  • Ensure all MOD Logistic Information Systems (Log IS) are updated appropriately
  • Liaise with colleagues to ensure Customer delivery requirements are met
  • Manage the disposal of test equipment that has failed calibration
What we offer
What we offer
  • Weekly pay, holidays and pension scheme
  • Location accessible by public transport
  • Fulltime
Read More
Arrow Right