Service Desk Advisor Job at Vodafone

Service Desk Advisor

VodafoneThree - Service Desk Advisor at Home Based, United Kingdom. Role is no l...

Location

United Kingdom , Home Based

Salary:

27691.00 GBP / Year

Vodafone

Expiration Date

Until further notice

Requirements

Have experience with customer relationship management
Proven ability to communicate clearly and confidently with both technical and non-technical stakeholders
Good analytical skills
Continuously seeks opportunities to improve service delivery and customer satisfaction
Basic knowledge of Mobile, Fixed and Wireless Networking infrastructure

Job Responsibility

Answer calls in a professional manner and in a timely fashion, logging details of the customer incident – ensuring that accurate and complete information is obtained
Drawing on your proven customer services experience, identifying the need of your business customers who come from a variety of sectors including retail, banking and public service to name a few
Use refined communication and interpersonal skills to manage their customers’ expectations
Resolving incidents wherever possible or to assign them to various incident resolving teams
Conveying complex updates in simple terms - these customers are switched-on incident managers who know what they want and expect you to take ownership of their needs
Own and drive incident resolution with various 3rd parties or internal resolving teams, invoking the escalation process where required
Ensuring customer incidents that occur across Vodafone fixed line products or involve multiple 2nd line groups are coordinated so that the customer receives a consolidated response from Vodafone

What we offer

5% quarterly performance bonus
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
parental leave policies
learning tools

Fulltime

Service Desk Advisor

We are seeking a Service Desk Advisor to provide first-line support for enterpri...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Fluent in English with excellent communication skills
Minimum 1 year of experience in mobility operations or service desk environment
Familiarity with ITIL framework (basic knowledge required)
Proficient in MS Office applications, especially Excel
Strong analytical skills and ability to work in dynamic, high-growth environments
Team player with experience in international and virtual teams
Knowledge of Vodafone Global Enterprise products and services is an advantage
Committed to continuous learning and professional development

Job Responsibility

Serve as the primary contact for global customers, handling requests and incidents via multiple channels (email, portal, ServiceNow)
Validate and route requests to appropriate support groups, ensuring accuracy and quality
Manage order fulfilment in coordination with OPCOs within agreed SLAs
Follow escalation processes and maintain clear communication throughout resolution
Provide inventory updates and generate reports as required
Maintain up-to-date knowledge of processes and procedures, ensuring compliance
Deliver world-class customer service and uphold service level agreements
Utilise MS Excel for reporting and dashboard management

What we offer

Opportunity to work in a global environment with exposure to enterprise-level operations
Continuous learning and development, including potential for industry certifications
Collaborative and inclusive culture that values innovation and growth
Access to advanced tools and technologies in a dynamic telecom ecosystem

New

Service Desk Advisor - Internal & External support

Collinson is a global loyalty and benefits company. We use our expertise and pro...

Location

South Africa , Cape Town

Salary:

Not provided

Collinson

Expiration Date

Until further notice

Requirements

1 year's experience in IT service desk or technical desk support
Awareness of the demands of working in the service industry, with emphasis on maintaining customer focus during incident resolution and request fulfilment
Ability to form close working relationships with the customer community and internal and external resolver groups
Excellent client-facing communication skills
A self-motivated team player with excellent interpersonal skills
An outgoing individual willing to work as part of a small, flexible team
Fluent written and spoken English
Experience of, or willingness to work, 24/7 rotating shifts is a must.

Job Responsibility

Call reception and ticket logging
SLA management
Jeopardy management
Escalation management
Communication
Incident management
Request management.

Fulltime

Dedicated Service Desk Advisor

You will be the trusted first point of contact for our business customers, deliv...

Location

United Kingdom

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

You bring strong customer service experience and a genuine passion for delivering outstanding customer outcomes
You have excellent communication and interpersonal skills, with the ability to build trust and manage customer expectations confidently
You are calm under pressure, able to handle complex queries and challenging situations professionally
You are proactive and take ownership, seeing issues through to resolution and keeping customers informed every step of the way
You have strong analytical thinking, able to interpret information and provide clear, actionable insights
You are collaborative, working effectively with cross-functional teams and external partners
You are adaptable and eager to learn, building knowledge across multiple products and services
You have an innovative mindset, always looking for ways to improve processes and enhance the customer experience
You have a basic understanding of networking concepts (IP networking, switching, routing), or a willingness to learn
You are detail-oriented, ensuring accuracy across customer data, reporting, and administration

Job Responsibility

You will be the trusted first point of contact for our business customers, delivering a world-class service experience while taking full ownership of customer incidents from start to resolution
You will handle customer interactions professionally and promptly, capturing accurate incident details and understanding each customer’s unique needs
You will take ownership of incidents, working to resolve them first time where possible or coordinating with internal and external teams to drive resolution
You will keep customers informed with timely, clear updates—translating complex technical information into simple, easy-to-understand language
You will manage escalations where needed, ensuring issues are resolved within service level agreements and customer expectations are met
You will build strong relationships with customers, acting as their go-to contact and a trusted advisor across their account
You will support across a range of products and services, developing your knowledge across both fixed and mobile offerings
You will handle account administration activities such as order processing, billing queries, and maintaining accurate customer records
You will collaborate with teams such as Credit Control and technical specialists to resolve issues related to payments, networks, and services
You will produce and quality-check reporting packs, providing insights and analysis to support customer decision-making

What we offer

up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Epic Clinical Service Desk- Advisor

We are currently seeking a Epic Clinical Service Desk- Advisor to join our team ...

Location

United States , Lincoln

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Clinical License (Nursing preferred)
Minimum of 1-2 years of experience in Epic end user support role, service desk, or hospital setting
Certification in one or more of the following Epic modules: Ambulatory, ASAP, Inpatient Orders and/or Clin Doc, ADT, or Willow
Minimum of 1 year of experience managing a help desk or staff that have supported IT clinical systems
Minimum of 1 year of experience extracting data and running statistical reports

Job Responsibility

Provide single point of contact for customer for all concerns and matters related to the Epic Clinical Service Desk
Lead discussions involving Epic and Epic workflows
Analyze incidents for trends, process improvement, shift-left candidates, and incident reduction opportunities
Understand the latest configurations and changes of Epic
Participate in change management processes and prepare the Epic Clinical Service Desk of pertinent EPIC implementations, changes, and scheduled downtimes
Attend and participate in weekly Customer IT, Inpatient, and Ambulatory customer meetings
Attend operations call with customer
Prepare monthly and quarterly presentations regarding contractual performance to Customer leadership
Develop knowledge base articles and documents with Customer Epic team
Collaborate with Service Desk training team to provide customer-specific EPIC training content to agents

Fulltime

Vodafone Travel Esim Service Desk Advisor

We are seeking a customer-focused individual to join our Vodafone Roaming Servic...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Fluent in English (C2 level) with strong written communication and fast typing skills
Skilled in handling account management and technical queries in writing
Emotionally intelligent with the ability to manage high-profile customers
Proficient in MS Office and capable of working rotational morning and night shifts
Committed to compliance and continuous self-development.

Job Responsibility

Respond promptly and professionally to customer queries across omni-channels including chat, email, and incident management
Manage customer interactions with empathy and efficiency, ensuring quality standards are consistently met
Identify and address secondary customer needs to enhance service value
Collaborate with internal teams (2nd and 3rd Line support) to resolve issues within agreed service levels
Adhere to established procedures and contribute to process improvements where applicable.

Fulltime

Service Advisor

An urgent requirement for a Service Advisor to join a busy, customer-focused env...

Location

United Kingdom , Guildford

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Customer-facing experience (Service Advisor experience desirable)
Strong communication and organisational skills
Confident managing calls and face-to-face interactions
Friendly, patient, and approachable
Positive, calm, and proactive attitude
Experience working within car show rooms

Job Responsibility

Greet and check in customers, booking in vehicles
Explain works required and obtain signed authorisation via job cards
Some invoice work
Calling recent purchase customers, provide regular service updates to customers
Handle incoming calls and customer enquiries
Complete admin tasks and update systems (e.g. Kerridge)
Maintain a welcoming front desk, offering refreshments

Fulltime

Temporary Service Advisor

We are currently seeking a customer focused Service Advisor for a short term tem...

Location

United Kingdom , Guildford

Salary:

13.00 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous customer facing experience is essential
Service Advisor experience desirable
Strong communication and organisational skills
Confident managing both telephone and face to face interactions
Friendly, professional and approachable manner
Ability to work calmly and efficiently in a busy environment
Experience within a car dealership or showroom is beneficial
Previous experience within the motor industry is essential for this role

Job Responsibility

Greet customers in a friendly and professional manner and book in vehicles
Explain required work and obtain customer authorisation
Liaise with technicians and provide clear updates to customers
Handle incoming calls and customer enquiries efficiently
Support with invoicing and general administrative tasks
Maintain accurate records using systems such as Kerridge
Ensure the front desk remains welcoming and organised

Fulltime

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Service Desk Advisor

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What we offer

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