Service Desk Advisor Job at Vodafone

Online Customer Service Advisor

Online Customer Care Advisor- Temporary position for someone who is customer-foc...

Location

United Kingdom , London

Salary:

12.00 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in a customer care or support role
Previous experience using Zen desk
Excellent verbal and written communication skills
Proven ability to problem-solve independently and efficiently
Strong organisational skills and attention to detail
Ability to remain calm and effective under pressure
A strong team player with a collaborative mindset
Proficiency in Microsoft Office tools (Outlook, Excel, Word, etc.)

Job Responsibility

Be the first point of contact for customer enquiries
Respond to all customer queries within a four-hour window
Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements
Resolve customer complaints with professionalism and empathy
Keep customers proactively updated throughout their journey
Log customer feedback that may impact other departments or processes
Communicate with customers across multiple channels: Email, Telephone, and LiveChat

What we offer

Equal opportunities employer
Reasonable adjustments available
Inclusive environment

Fulltime

Online Customer Service Advisor

Online Customer Care Advisor- Temporary role for someone who is customer-focused...

Location

United Kingdom , London

Salary:

12.00 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in a customer care or support role
Previous experience using Zen desk
Excellent verbal and written communication skills
Proven ability to problem-solve independently and efficiently
Strong organisational skills and attention to detail
Ability to remain calm and effective under pressure
A strong team player with a collaborative mindset
Proficiency in Microsoft Office tools (Outlook, Excel, Word, etc.)

Job Responsibility

Be the first point of contact for customer enquiries
Respond to all customer queries within a four-hour window
Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements
Resolve customer complaints with professionalism and empathy
Keep customers proactively updated throughout their journey
Log customer feedback that may impact other departments or processes
Communicate with customers across multiple channels: Email, Telephone, and LiveChat

Fulltime

Helpdesk Advisor

Atlas Workplace Services has an exciting opportunity for a Helpdesk Advisor to j...

Location

United Kingdom , Milton Keynes

Salary:

25400.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

GCSE English and Maths or equivalent
Level 3 NVQ in relevant subject
Minimum 12 months experience in similar customer-facing role
Understanding of Help Desk operation
Customer Service skills
Keyboard skills

Job Responsibility

Responding to inbound calls and emails from a variety of clients
Liaising with internal teams and subcontractors
Delivering first-class customer service
Using your communication skills to resolve queries efficiently

What we offer

Full training provided
25 days annual leave
Competitive pay
Pension scheme
Free onsite parking
Career progression opportunities

Fulltime

Partner Care Advisor

Partner Care are our first impression of ITC and are instrumental in setting the...

Location

United Kingdom , Hebburn

Salary:

26000.00 - 30000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Knowledge of the IT sector, best practices, and MSP operations
Strong client-facing and communication skills, written and verbal
Positive and energetic attitude
Customer service-oriented with a focus on exceeding expectations
Resilient and adaptable under pressure with the ability to prioritise
Passionate about contributing to team success
Eager to join an innovative and forward-thinking company
Excellent interpersonal skills for building a strong rapport with clients and colleagues
Work experience in a fast-paced customer service role

Job Responsibility

Client Support: Work collaboratively to dispatch service tickets in a timely manner
Provide high quality customer service to ensure smooth flow of support tickets
Manage complaints effectively
Coordinate with other departments to resolve customer issues
Manage and update CRM systems with customer details/updates
Maintain Communication: Engage regularly with clients to address ongoing concerns, provide value, and build trust, engage and delight
Maintain consistent communication until issue has been handed over to Service Desk for further support
Collaboration: Day to day operational development of a small team – motivate and inspire the Partner Care team on the best ways to approach the needs of the clients
Create and implement process as needed and in line with the organisation to ensure that team members stay focused in administering their duties
Guide and mentor members of the team to ensure they are delivering a high level of customer service that meets or exceeds customer expectations

Fulltime

Customer Experience Manager

Williams Motor Group is seeking an experienced Customer Experience Manager/ Seni...

Location

United Kingdom , Stockport

Salary:

36000.00 - 40800.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven leadership experience in the motor trade
Strong customer service and complaint resolution skills
Excellent organizational and time management skills
Knowledge of technical service processes and warranty procedures
Ability to build positive relationships with customers and colleagues

Job Responsibility

Meet and exceed customer expectations in a service-focused environment
First point of contact for customer complaints, resolving issues promptly
Organize and prioritize service work to meet targets
Manage service advisor team and allocate customers accordingly
Collaborate with other departments to achieve objectives
Stay updated on technical developments and warranty procedures
Maintain a clean, professional working environment
Carry out follow-up, upselling, and prospecting to build service volume
Ensure adherence to company service standards and processes
Oversee daily operations of the service desk

What we offer

Up to 27 days Holiday
Employee assistance programmes
Wellbeing courses
Medicash Healthcare
Pension scheme
Life assurance cover
Employee reward & recognition schemes
Annual children’s Christmas party & staff party
Staff discounts
£1,000 referral award

Fulltime

New

IT Client Support

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven”...

Location

Mexico , San Luis Potosí

Salary:

Not provided

BorgWarner

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree
ITIL
Cisco Basics
3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications
3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions
Experience supporting and developing reports in reporting tools like SQL Server Reporting Services
2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor
Demonstrated experience with applications, configuration options, blueprinting of processes
Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices
Strong business analysis and analytical skills

Job Responsibility

Service Delivery Service: Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Understands Incident, Problem and Change Management Principles
Ensures first class IT Service Delivery across locations for infrastructure services
Support the setup of processes around Service Management
Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
Support of Local Production/Manufacturing Connectivity
Printers’ installation, configuration & support

What we offer

Major Medical Expenses
Life Insurance
Dental Plan
Saving Fund without legal cap
Grocery voucher without legal cap
Annual bonus
Additional holidays
Bereavement days
Days per marriage

Fulltime