Service Desk Advisor - Internal & External support Job at Collinson (Cape Town)

Dedicated Service Desk Advisor

You will be the trusted first point of contact for our business customers, deliv...

Location

United Kingdom

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

You bring strong customer service experience and a genuine passion for delivering outstanding customer outcomes
You have excellent communication and interpersonal skills, with the ability to build trust and manage customer expectations confidently
You are calm under pressure, able to handle complex queries and challenging situations professionally
You are proactive and take ownership, seeing issues through to resolution and keeping customers informed every step of the way
You have strong analytical thinking, able to interpret information and provide clear, actionable insights
You are collaborative, working effectively with cross-functional teams and external partners
You are adaptable and eager to learn, building knowledge across multiple products and services
You have an innovative mindset, always looking for ways to improve processes and enhance the customer experience
You have a basic understanding of networking concepts (IP networking, switching, routing), or a willingness to learn
You are detail-oriented, ensuring accuracy across customer data, reporting, and administration

Job Responsibility

You will be the trusted first point of contact for our business customers, delivering a world-class service experience while taking full ownership of customer incidents from start to resolution
You will handle customer interactions professionally and promptly, capturing accurate incident details and understanding each customer’s unique needs
You will take ownership of incidents, working to resolve them first time where possible or coordinating with internal and external teams to drive resolution
You will keep customers informed with timely, clear updates—translating complex technical information into simple, easy-to-understand language
You will manage escalations where needed, ensuring issues are resolved within service level agreements and customer expectations are met
You will build strong relationships with customers, acting as their go-to contact and a trusted advisor across their account
You will support across a range of products and services, developing your knowledge across both fixed and mobile offerings
You will handle account administration activities such as order processing, billing queries, and maintaining accurate customer records
You will collaborate with teams such as Credit Control and technical specialists to resolve issues related to payments, networks, and services
You will produce and quality-check reporting packs, providing insights and analysis to support customer decision-making

What we offer

up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Customer Service Advisor

Working closely with the Customer Services Team Leader and wider Customer Servic...

Location

United Kingdom , Liverpool

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrable background in a Customer Service environment
Shipping or Logistics experience a significant advantage
Excellent analytical skills, able to collate and analyse data and information with high attention to detail
Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally
Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment
Proactive problem-solving skills
Strong team player, able to build and sustain team morale and engagement

Job Responsibility

Provide exceptional customer experience for all CMA CGM UK customers, by both telephone and email
Business Expert for transversal Customer Care processes and support customer care projects
Work closely with customer service managers, customers, GBS and internal stakeholders to achieve high levels of customer experience and positive NPS ratings at every opportunity
Deliver customer-specific key performance indicators (KPI) targets to meet customer satisfaction
Work with CMA CGM shared service centres to ensure operational functions such as deliveries, collections, merchant own carrier requests are carried out within the necessary timeframes
Manage Export and Import lifecycle case management via inhouse case management system
Central point to handle exceptions/customer special demands/unexpected shipment disruptions/issues/complaints and provide appropriate solutions/alternatives within committed timelines
Coordinate with related internal teams and follow up to ensure resolution
Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.)
Manage booking amendments/cancellations (after empty release) only if not handled at booking desk

What we offer

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity

Fulltime

New

People Operations Sr. HR Advisor - Offboarding EMEA

The People Operations Center of Excellence aims to enable People Operations Serv...

Location

Czech Republic , Multiple Locations

Salary:

546000.00 - 942000.00 CZK / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Business, Operations, or related field, or equivalent experience
Minimum 3+ years of experience in HR operations, shared services, or employee lifecycle management
Strong experience handling complex or sensitive HR cases (e.g., involuntary terminations, escalations, compliance-driven processes)
Solid understanding of HR processes, ideally with exposure to offboarding, employee lifecycle, or case management environments
Experience working with HRIS systems and case management tools
Ability to manage high-volume workloads with strong attention to detail and accuracy
Strong stakeholder management and communication skills, including collaboration with business stakeholders and cross-functional HR teams
Ability to operate in a fast-paced, regional or global environment with a continuous improvement mindset
Knowledge of labour laws, payroll processes, and data privacy requirements is a strong advantage

Job Responsibility

Manage employee and manager inquiries related to offboarding processes, including complex and sensitive cases
Own end-to-end case management for high-impact scenarios (e.g., involuntary terminations, escalations)
Act as subject matter expert for country-specific offboarding processes, policies, and compliance requirements
Execute end-to-end processing of involuntary terminations, including performance-related exits, job eliminations (JE), and other business-driven separations
Partner closely with HR Consulting and business stakeholders to support termination readiness, documentation, and execution
Prepare and manage termination documentation, notifications, and payroll inputs, ensuring accuracy and compliance
Support scenarios requiring pre-termination preparation, including simulations, calculations, and coordination across teams
Collaborate with business, HR Advisory, and HR Consulting teams on termination actions, including restructures and performance management-related exits
Provide guidance on process, timelines, and operational requirements to ensure smooth execution
Coordinate cross-functional stakeholders (Payroll, Benefits, Immigration, vendors) to deliver seamless employee exits

What we offer

Certain roles may be eligible for benefits and other compensation

Fulltime

Reconciliation And Proofing Sr Manager

The Rec & Proofing Sr. Mgr. accomplishes results through the management of profe...

Location

United States , Getzville

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience
Subject Matter Expert in multiple or specific skill sets, business areas or products
Effective People management, leadership and development skills
Stakeholder management
Project management
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Responsible for supporting the management of Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
Responsible for providing analytic / administrative support to traders
Focused on analytic support including: capital utilization, inventory levels
monitoring of currency exposure
maintaining inventory valuations
supporting trade blotter
booking and affirming trades
processing commission rates
confirming foreign exchange transactions
tax management

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Sales Desk Specialist

Location

United States , West Des Moines

Salary:

45000.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
1-3 years' financial services sales experience Preferred
Solid presentation skills and public speaking skills
Strong interpersonal and relationship building skills to allow for collaborative work effort
Knowledge of the retail retirement products
Ability to interact with all levels of internal and external resources, vendors as well as other departments
Strong problem solving abilities
Professional maturity to effectively interface with financial advisors
Strong organizational and time management skills with ability to manage multiple priorities and requests for assistance.
If supporting SRS or FIS: SIE, Series 6 and 63 or ability to obtain within 120 Days Required

Job Responsibility

Responsible for supporting internal sales efforts by responding to inbound sales and service related calls and emails that come in to the sales desk
Work with internal wholesalers and managers as needed to promote and increase sales products and accounts
Support the administrative functions of the sales desk where needed, including but not limited to, coordinate efforts and communication with sales teams (internal/external wholesalers) in respective territories based on the requirements established
Respond to inbound calls and emails in a timely manner with the ability to prioritize requests based on need
Effectively assist financial advisers with problem resolution, illustration design, email/mail illustrations and order materials as needed
Establish relationships with the service center associates to assist the sales desk with problem resolution and case follow up
Navigate the organization to and available resources to provide problem resolution assistance to financial advisers across the country. Know when and to whom calls will be escalated to if caller is not satisfied. Follow proper procedure for issue escalation involving management and/or other departments
Execute consistent follow up with internal/external wholesalers to communicate financial adviser interaction, assistance provided and next steps to advance the sales process and deepen adviser relationships
Develop and maintain a high level of knowledge on industry trends, competitive intelligence and investment strategy methods
Maintain a positive image of the company in work actions and interactions with other’s serving as a representative of the organization

What we offer

Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays.
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs.
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you.
An ownership culture that inspires
join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success.

Fulltime

Vice President - Head of Exchange Traded Derivatives Clearing

The Securities & Derivatives Sr Manager is a senior management level position re...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8-10 years of relevant experience
NISM Certification
People management experience
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's Degree/University degree or equivalent experience

Job Responsibility

Support CGM India's Exchange Traded Derivatives (ETD) clearing and execution business across equity derivatives and currency derivatives
Clearing, Settlement and Risk Management activities of client's exchange traded derivatives transactions
Dealing with latest regulations by exchanges and other regulatory bodies like SEBI, RBI etc.
Leadership agility, strong decision making skills and ability to manage and lead a team
Actively drive various developments and automation initiatives
Margin monitoring, Position limit monitoring and Trade confirmations, Cash and non-cash collateral management
Support the traders / execution desk with queries relating to client account setup, commissions, MISs and addressing ad-hoc queries
Treasury management / funding arrangements
Maintaining relationship with Banks to support this function
Senior management MIS reporting, P&L reporting

Fulltime

Systems Engineering Advisor - Software Deployment & BigFix Endpoint Management

We are currently seeking a Systems Engineering Advisor - Software Deployment & B...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Design, build, and manage end-to-end software deployment workflows using HCL BigFix Software Distribution and BigFix Lifecycle modules
Package, test, and deploy enterprise applications in MSI, MSIX, EXE, and script-based formats through BigFix deployment tasks and Fixlets
Manage the full software deployment lifecycle — from requirements gathering, packaging, testing, staged rollout, to post-deployment validation
Define and enforce deployment standards, naming conventions, and software distribution policies across the enterprise
Develop and maintain BigFix Baselines for bundled application deployments and coordinated software rollouts
Manage software deployment targeting using BigFix Smart Groups, relevance-based scoping, and deployment ring strategies for controlled rollouts
Coordinate application deployments with change management processes, ensuring all deployments follow approved CAB procedures
Perform pre- and post-deployment validation using BigFix Interact real-time queries to confirm successful software installation across targeted endpoints
Support emergency software deployments and out-of-band distribution requests within defined SLA windows
Maintain an up-to-date software catalog within BigFix, ensuring version currency and retirement of obsolete packages

Job Responsibility

Design, build, and manage end-to-end software deployment workflows using HCL BigFix Software Distribution and BigFix Lifecycle modules
Package, test, and deploy enterprise applications in MSI, MSIX, EXE, and script-based formats through BigFix deployment tasks and Fixlets
Manage the full software deployment lifecycle — from requirements gathering, packaging, testing, staged rollout, to post-deployment validation
Define and enforce deployment standards, naming conventions, and software distribution policies across the enterprise
Develop and maintain BigFix Baselines for bundled application deployments and coordinated software rollouts
Manage software deployment targeting using BigFix Smart Groups, relevance-based scoping, and deployment ring strategies for controlled rollouts
Coordinate application deployments with change management processes, ensuring all deployments follow approved CAB procedures
Perform pre- and post-deployment validation using BigFix Interact real-time queries to confirm successful software installation across targeted endpoints
Support emergency software deployments and out-of-band distribution requests within defined SLA windows
Maintain an up-to-date software catalog within BigFix, ensuring version currency and retirement of obsolete packages

Fulltime

Trading Support Associate III - SMA Trading

Aid in managing client assets by developing portfolio strategies, performing sto...

Location

United States , Saint Petersburg, Florida; Memphis, Tennessee

Salary:

Not provided

Raymond James

Expiration Date

Until further notice

Requirements

Concepts, practices, and procedures of securities trading
Basic investment concepts, practices, and procedures used in the securities industry
Accounting principles and procedures
Mathematical procedures required to verify and reconcile trading transactions
Handling a small-volume phone system
Customer Service
Reconciling and correcting transactions
Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence
Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
Read, interpret, analyze, and apply transaction information

Job Responsibility

Serve as the liaison between the SMA trading team and external money managers
Provides technical support to internal clients requiring assistance using various trading systems
Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems
Performs price adjustments and trade corrections support for client accounts
Review trade problems and determine appropriate corrective action
Resolves comparison issues and assists in the portfolio allocation process
Coordinates large block orders for advisors with appropriate trading desks
Ensures that trades are executed and confirmed in accordance with organizational policies and procedures
Confirms the open order file is reconciled and that trade data and information are entered and maintained in required databases
Contacts internal and external customers to resolve trading problems

Fulltime

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Service Desk Advisor - Internal & External support

Job Description

Job Responsibility

Requirements

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