Service Desk 1st Line Support Engineer Job at Noble Live-In Care (Altrincham)

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

New

IT Service Desk Engineer

I’m seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector o...

Location

United Kingdom , Gloucester

Salary:

Not provided

Hunter Selection | B Corp™

Expiration Date

Until further notice

Requirements

Active or recently lapsed NPPV3 clearance (essential)
Proven experience in a Service Desk / 1st & 2nd Line Support role
Windows 10 / Windows 11
Microsoft 365 (Office, Outlook, SharePoint)
Active Directory & Exchange
Intune and/or SCCM
Understanding of ITIL processes (Incident, Problem, Change, Configuration)
Experience using ITSM tools (e.g. Assyst or similar)
Excellent communication and customer service skills
Full UK driving licence

Job Responsibility

Providing 1st and 2nd line technical support to internal users across a range of technologies
A mix of desk‑side, remote, and walk‑up IT support duties
Working in an ITIL environment

Fulltime