Service Desk 1st Line Support Engineer Job at Noble Live-In Care (Altrincham)

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

1st Line Support Agent

Step into a fast-paced, forward-thinking company where your development genuinel...

Location

United Kingdom , Birmingham

Salary:

16.02 GBP / Hour

Pertemps Network Group

Expiration Date

Until further notice

Requirements

Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support (helpful but not essential)
Strong problem-solving and troubleshooting skills
Excellent communication and call-handling ability
Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues
Ability to manage workload in a fast-paced, target-driven environment
Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year

Job Responsibility

Provide quick, reliable 1st Line IT Support across corporate and retail systems
Log and manage incidents using a ticketing system in line with SLA targets
Support retail POS systems, in-store equipment, payroll applications and business-critical software
Deliver excellent customer service with a confident and professional phone manner
Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required
Work efficiently in a high-volume IT Help Desk environment

What we offer

Ongoing training in IT systems and service desk tools
Fun, social and supportive team culture
A company that promotes internal progression and IT career development

Fulltime

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Guardian Homecare Limited

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay
Thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses

Fulltime

IT Client Support

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven”...

Location

Mexico , San Luis Potosí

Salary:

Not provided

BorgWarner

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree
ITIL
Cisco Basics
3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications
3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions
Experience supporting and developing reports in reporting tools like SQL Server Reporting Services
2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor
Demonstrated experience with applications, configuration options, blueprinting of processes
Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices
Strong business analysis and analytical skills

Job Responsibility

Service Delivery Service: Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Understands Incident, Problem and Change Management Principles
Ensures first class IT Service Delivery across locations for infrastructure services
Support the setup of processes around Service Management
Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
Support of Local Production/Manufacturing Connectivity
Printers’ installation, configuration & support

What we offer

Major Medical Expenses
Life Insurance
Dental Plan
Saving Fund without legal cap
Grocery voucher without legal cap
Annual bonus
Additional holidays
Bereavement days
Days per marriage

Fulltime

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

2nd Line Field Engineer

Are you a hands-on problem solver who thrives on variety? We’re looking for a sk...

Location

United Kingdom , London

Salary:

Not provided

T-Tech

Expiration Date

Until further notice

Requirements

A minimum of 2 years of service desk experience
Strong technical Microsoft experience
Microsoft Certifications
Great communication skills
Exceptional customer Service skills

Job Responsibility

Respond to escalated 1st and 2nd Line technical tickets, swiftly addressing user issues and resolving complex IT incidents
Diagnose problems through thorough analysis and troubleshooting to identify root causes
Deliver expert technical support and clear, practical guidance to users — whether remotely or on-site
Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency
Monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements
Contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery

What we offer

23 Days + birthday off
BUPA Cash Plan
50% Flexible working
Work from Home Allowance
Charity days off (2 days a year)
Training by professional and courses funded
3 Social events a year

Fulltime

IT Service Desk Engineer

I am seeking an IT Service Desk Engineer to work in a high performing IT team fo...

Location

United Kingdom , Gloucester

Salary:

24000.00 - 26000.00 GBP / Year

Hunter Selection | B Corp™

Expiration Date

Until further notice

Requirements

Excellent people skills
Worked in 1st line role previously
O365 support and administration
Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
Outlook and email support
Responding to requests for support by logging and categorising incidents
Troubleshooting and resolving issues
Ensuring users are kept up to date and that SLAs are met
Building, installing and configuring hardware and software
Working on an IT Service Desk as well as working on live infrastructure projects

What we offer

Holiday allowance
Company pension
Profit share scheme
Microsoft training courses and certifications
Fantastic opportunties for career progression

Fulltime

IT Helpdesk Support

Are you a customer-focused IT professional looking to grow your career within a ...

Location

United Kingdom , London

Salary:

35000.00 - 38000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience as a Service Desk Engineer, ideally within an MSP
Proven experience handling 2nd line escalations
Strong troubleshooting skills across hardware, software, and user issues
Confident communicator, written and verbal, with a customer-first approach
Ability to manage and prioritise multiple open tickets at once
Comfortable working autonomously with a proactive mindset
Solid understanding of internet security and data privacy principles
Strong knowledge of: Windows 10/11 and macOS
Active Directory and Microsoft Azure / Entra ID
Microsoft 365 (Outlook, OneDrive, SharePoint, Teams)

Job Responsibility

Act as the first point of contact for clients via phone, ticketing system, and online chat
Serve as an escalation point for 1st line engineers, handling more complex issues
Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly
Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction
Provide remote support as well as attend client sites when hands-on support is required
Maintain and update the Service Knowledge Management System
Contribute to client projects and proactive improvements, not just BAU tickets

What we offer

70% remote working
Regular collaboration in the office
Attendance at client sites when required
Involvement in company training and events

Fulltime

Service Desk 1st Line Support Engineer

Noble Live-In Care

Location:
United Kingdom , Altrincham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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