Service Desk 1st Line Support Engineer Job at Guardian Homecare Limited (Altrincham)

New

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Noble Live-In Care

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay

Fulltime

2nd Line Support Analyst / Solutions Engineer

A rapidly growing IT services provider delivering innovative solutions and first...

Location

United Kingdom , Surrey

Salary:

35000.00 - 40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

At least 2 years’ experience in IT support or a technical services role
Excellent communication skills with a customer-focused approach
Strong knowledge of Microsoft technologies (Windows Server 2012-2022, Windows 10/11, Active Directory/Azure AD, M365, Exchange)
Experience with server and desktop hardware, virtualisation (VMware/Hyper-V), networking (Cisco/Meraki), and backup/disaster recovery solutions
Familiarity with service desk and monitoring tools
ITIL Foundation or equivalent service management knowledge

Job Responsibility

Provide 2nd line technical support and assist 1st line colleagues when required
Troubleshoot and resolve issues across servers, desktops, networking, and cloud environments
Respond to support tickets, calls, emails, and monitoring alerts in line with SLAs
Support system upgrades, implementations, and service improvements
Maintain accurate technical documentation and update ticketing systems
Deliver clear and timely communication to clients on progress and resolutions
Support internal staff with IT requirements and system administration
Participate in the on-call rota and shift coverage (core hours: 08:00-18:00)

What we offer

Hybrid working model with flexibility
Exposure to a wide range of technologies
Ongoing training and professional development opportunities
Collaborative, service-focused working environment

Fulltime

IT Service Desk Engineer

I am seeking an IT Service Desk Engineer to work in a high performing IT team fo...

Location

United Kingdom , Gloucester

Salary:

24000.00 - 26000.00 GBP / Year

Hunter Selection | B Corp™

Expiration Date

Until further notice

Requirements

Excellent people skills
Worked in 1st line role previously
O365 support and administration
Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
Outlook and email support
Responding to requests for support by logging and categorising incidents
Troubleshooting and resolving issues
Ensuring users are kept up to date and that SLAs are met
Building, installing and configuring hardware and software
Working on an IT Service Desk as well as working on live infrastructure projects

What we offer

Holiday allowance
Company pension
Profit share scheme
Microsoft training courses and certifications
Fantastic opportunties for career progression

Fulltime

2nd Line IT Field Support Engineer

Imagine yourself in a role where your professional growth and creativity are cha...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
3+ years working for an MSP previously is desirable
2nd Line support of Microsoft infrastructure software and application suites
Competency with mainstream Apple Mac infrastructure software and application suites
MS Certificates are preferred
Familiarisation working according to industry best practice, such as ITIL service strategy
Enthusiasm for furthering career in technical support and delivery
Ability to communicate at all company structure levels
Ability to work autonomously and deliver effective outcomes without supervision

Job Responsibility

Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
Logging detailed and accurate information into the case management system
Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
Walking the floor daily to ensure users have an approachable and accessible IT Support presence
Proactively checking Audio Visual rooms at the beginning and throughout the day
Running regular drop-in sessions where users can come to request assistance or training
Building and configuring desktop systems and mobile devices
Fixing hardware faults and installing upgrades to hardware

What we offer

A comprehensive Private Healthcare and Cash Plan
Pension and life assurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

Azure qualified Technical Support Engineer

This is a fully onsite, hands-on desktop role for an initial 6-week contract, wi...

Location

United Kingdom , London

Salary:

Not provided

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

Proven VIP / Executive Desktop Support experience within Investment Banking
Azure certification with practical exposure to Azure-based user and endpoint support
Minimum 5 years’ experience across 1st–3rd Line Desktop / End-User Support
Strong onsite desktop support background, including floor walking and desk-side troubleshooting
Experience working within a Service Desk / Incident Management environment
Advanced support of Windows OS (Windows 7 & Windows 10)
Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word)
Strong knowledge of Windows workstation builds, imaging, and hardware troubleshooting
Confident supporting users both face-to-face and remotely
Exceptional customer-facing skills, with a polished, professional presence

Job Responsibility

Deliver white-glove, face-to-face technical support
Resolving incidents quickly and professionally
Maintaining excellent customer experience standards
Supporting front-office and senior stakeholders in a high-pressure investment banking environment

Fulltime

Cisco Data L2 Engineer

We’ve always been an organisation with purpose; to use the power of communicatio...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

In depth understanding of LAN WAN WLAN BGP MPLS OSPF EIGRP DMVPN IPSEC technologies
Advanced level of troubleshooting end to end
CISCO CCNA CCNP certification or equivalent knowledge
Service desk experience
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
Ability to comprehend and to oversee various aspects of a problem or a situation
Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
Ability to find root causes of problems and to focus on their quick and efficient solution
English on a fluent level

Job Responsibility

Supporting and maintaining a global network for our dedicated customer
Working closely with design architects (TDA), project managers and other technical resolver groups
Supporting the 1st line engineers with technical information
Solving underlying problems
Supporting other engineering teams to find rootcause
Willing to learn new concepts, new technologies, accepting challenges

Fulltime

1st Line NOC Engineer

1st Line NOC Engineer – Kickstart Your Tech Career! Are you passionate about tec...

Location

United Kingdom , Solihull

Salary:

28000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment
Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it)
Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis
Ability to obtain BPSS, SC, and NPPV3 clearance for this role

Job Responsibility

Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
Manage incident and request tickets with precision, escalating to senior engineers when needed
Assist with hardware and vendor management, ensuring swift resolution of faults

What we offer

33 days holiday (including bank holidays)
Enhanced pension
Private Medical Insurance
Income Protection
Life Assurance
Learning and development
Dog-friendly office

Fulltime

New

Senior warranty analyst

Job Title : Bank loansLocation : Hyderabad Experience : 2-4years WORK EXPERIENC...

Location

India , Hyderabad

Salary:

Not provided

Randstad

Expiration Date

March 03, 2026

Requirements

A Bachelor’s Degree in Finance, Accounting, Economics, Math or related field (or an equivalent combination of education, training, experience that would provide the knowledge, skills and ability required)
2-4 years experience
Process - Bank loan reconciliation, validating position data, Position reconciliation between agents and lenders in the syndicated loan market
Application used- WSO

Service Desk 1st Line Support Engineer

Guardian Homecare Limited

Location:
United Kingdom , Altrincham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Desk 1st Line Support Engineer

Service Desk 1st Line Support Engineer

2nd Line Support Analyst / Solutions Engineer

IT Service Desk Engineer

2nd Line IT Field Support Engineer

Azure qualified Technical Support Engineer

Cisco Data L2 Engineer

1st Line NOC Engineer

Senior warranty analyst

Service Desk 1st Line Support Engineer

Guardian Homecare Limited

Location:United Kingdom , Altrincham

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 25, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Service Desk 1st Line Support Engineer

Service Desk 1st Line Support Engineer

2nd Line Support Analyst / Solutions Engineer

IT Service Desk Engineer

2nd Line IT Field Support Engineer

Azure qualified Technical Support Engineer

Cisco Data L2 Engineer

1st Line NOC Engineer

Senior warranty analyst

Location:
United Kingdom , Altrincham

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 25, 2026