Service Desk 1st Line Support Engineer Job at Guardian Homecare Limited (Altrincham)

Service Desk 1st Line Support Engineer

This role is to provide first level IT support and IT administration duties to a...

Location

United Kingdom , Altrincham

Salary:

24231.00 GBP / Year

Noble Live-In Care

Expiration Date

Until further notice

Requirements

A passion for IT and developing an IT support related career
Ability to absorb and retain information quickly
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Approaching the customer with a positive attitude at all times
Being friendly and helpful even during stressful events

Job Responsibility

Triaging and categorising IT tickets to ensure efficient assignment to appropriate support teams
Providing updates on existing IT tickets to end users when requested
Chasing approvals and process on open requests
Escalating unresolved or breached SLA issues to senior team members when necessary
Provide IT support such as reboots, password resets, Creation of user accounts, emails accounts and folder permissions
IT administration tasks on core operational business systems
Act as an overflow for support phone calls when lines are exceptionally busy
Support the Desktop Services team with ad-hoc duties such as packaging items for delivery
Assist in configuring IT hardware including Mobile Phones, Tablets, Laptops and Desktops
Basic software installation’s

What we offer

25 days Holiday plus bank holidays
Your birthday off
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay
Death in Service Payment
Occupational Sick Pay

Fulltime

1st Line Service Desk Engineer

Probrand Ltd is a leading IT services provider offering computer services to a w...

Location

United Kingdom , Birmingham

Salary:

27976.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Microsoft Windows, 7, 10, 11 – Installation & Troubleshooting skills
Microsoft Office all recent versions including 365
Microsoft Windows Server 2008, 2012, 2016, 2019, 2022 and 2025 (AD, DHCP DNS etc.) – training will be provided
Microsoft Exchange Server 2007, 2010, 2013, 2016, 2019 and Exchange online – an advantage but training will be provided
Basic Networking (TCP/IP) – Troubleshooting network and internet issues but training will be provided
Some Knowledge of ADSL / Routers / Switches – training will be provided
Basic Firewall knowledge – Ideally SonicWALL however product training will be provided
Basic Knowledge of Desktop and Server hardware troubleshooting
Exposure to Antivirus Software, AVG, SOPHOS & Bitdefender
Exposure to Backup Software – Backup Exec, Veeam

Job Responsibility

Providing technical support to customers
Acting as ‘Fast Response’ to desktop user issue preventing them from working
Support the Service Administrator in taking telephone calls to the main support line and logging support tickets
Ensuring that the Service Level Agreements (SLA) are always adhered to
Taking ownership of an issue up to the point of resolution or escalation
Following helpdesk procedures and policies
Remain up to date with the latest technologies and platforms

What we offer

31 days’ holiday including bank holidays
Option to buy and sell annual leave
Life Insurance
Free and confidential access to our Employee Assistance Programme – 24/7 health, financial and wellbeing support
Tailored benefits platform – includes discounts on retail, travel, gym and leisure
YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme
Cycle to work salary sacrifice scheme
Electric car salary sacrifice scheme
Paid Volunteer Leave
Training and professional development opportunities

Fulltime

1st Line Support Engineer

Our client, a growing IT services provider, is looking for a 1st Line Service De...

Location

United Kingdom , Huntingdon

Salary:

Not provided

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in an IT Support, Helpdesk, or Service Desk position
Good understanding of Microsoft 365, Windows OS, Active Directory, and networking fundamentals
Strong customer service and communication skills
Ability to troubleshoot and resolve technical issues in a structured manner
Organised with excellent attention to detail
Able to manage workloads effectively and prioritise tasks
Positive, proactive approach with a willingness to learn and develop

Job Responsibility

Provide first-line technical support via phone, email, and ticketing system
Log, manage, and resolve support tickets in line with agreed service levels
Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking
Support end-user hardware including laptops, desktops, printers, mobile devices, and VoIP systems
Escalate complex issues to senior engineers when required
Keep users informed throughout the lifecycle of support tickets
Work closely with colleagues and third-party suppliers to ensure timely issue resolution
Maintain accurate documentation and update knowledge base articles where appropriate
Contribute ideas and improvements to enhance service delivery and team efficiency

What we offer

Opportunity to join a growing and supportive IT team
Exposure to a wide range of technologies and client environments
Ongoing training and development opportunities
Clear career progression within a successful IT services business
Collaborative and professional working environment

Fulltime

1st Line Service Desk Technician

An exciting opportunity has opened for a 1st Line IT Service Desk Engineer to jo...

Location

United Kingdom , Gloucester

Salary:

28000.00 GBP / Year

Hunter Selection | B Corp™

Expiration Date

Until further notice

Requirements

Previous experience in a 1st line IT support or Service Desk role
Strong customer service and communication skills
Office 365 support and administration
Experience with Outlook and email support
Exposure to SharePoint, Teams, Azure queries
Basic knowledge of InTune
A proactive attitude and eagerness to learn and progress

Job Responsibility

Providing 1st line support across a busy service desk
Logging, categorising and prioritising incidents and service requests
Troubleshooting and resolving technical issues
Ensuring users are kept informed and SLA targets are met
Building, installing and configuring hardware and software
Supporting live infrastructure and project work alongside senior engineers

What we offer

Holiday allowance
Company pension
Profit share scheme
Microsoft training courses and certifications
Excellent long‑term career progression opportunities

Fulltime

1st Line Support Engineer

Our award-winning client, a growing and customer-focused Managed Service Provide...

Location

United Kingdom , Corby

Salary:

26000.00 - 28000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)
Strong knowledge of Windows 10/11 and Microsoft 365
Basic understanding of networking (TCP/IP, DNS, DHCP)
Experience with Active Directory / Azure AD
Excellent communication and problem-solving skills
A proactive and customer-focused approach

Job Responsibility

Provide 1st line technical support via phone, email, and remote tools
Log, prioritise, and resolve IT support tickets in line with SLAs
Troubleshoot hardware, software, and basic network issues
Support users with Microsoft 365, Windows 10/11, and common business applications
Escalate complex issues to 2nd/3rd line teams where necessary
Assist with user account management (Active Directory / Azure AD)
Deliver excellent customer service and maintain strong client relationships

What we offer

Ongoing training and career development
Exposure to a wide variety of technologies and clients
Supportive team environment
Additional company benefits

Fulltime

1st Line Support Engineer

We are supporting an established organisation who is seeking to appoint a 1st Li...

Location

United Kingdom , Rochester

Salary:

22000.00 - 26250.00 GBP / Year

DataCareers

Expiration Date

Until further notice

Requirements

Excellent communication skills, particularly over the telephone, with the ability to explain technical issues clearly both verbally and in writing
The ability to build rapport with customers
Strong logical and analytical thinking, with a methodical approach to problem-solving
A solution-focused mindset with good prioritisation skills
Resilience and persistence when working under pressure
High levels of accuracy and attention to detail
The ability to work both independently and as part of a team
A self-motivated and proactive attitude, with a willingness to learn and share knowledge
A professional, empathetic and customer-focused approach
Strong administrative and organisational skills

Job Responsibility

Logging and progressing 1st line support calls
Conducting customer follow-up calls to ensure satisfaction
Promoting relevant products and services to the existing customer base
Logging support requests received via email into the support desk system
Maintaining remote access/support documentation and updating customer records within the CRM system
Setting, maintaining and exceeding customer service standards
Encouraging customer feedback and identifying opportunities for service improvement
Escalating or resolving issues within agreed response and resolution timeframes
Ensuring all outstanding support calls are progressed and resolved promptly

What we offer

Bonus
On Call

Fulltime

2nd Line Service Desk / Field Engineer

Our client is a growing IT services provider looking to add an experienced 2nd L...

Location

United Kingdom , St Ives

Salary:

35000.00 - 40000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Previous experience in a 2nd Line Support, Field Engineer, or Service Desk position
MSP experience would be highly beneficial
Strong knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Intune, and Entra ID
Experience supporting Azure and other cloud technologies
Knowledge of Windows Server, Active Directory, and virtualisation platforms
Good networking knowledge including TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi
Experience supporting desktops, laptops, printers, and mobile devices
Excellent communication and customer service skills
Ability to manage multiple priorities and work independently
Full UK driving licence and willingness to travel to client sites when required

Job Responsibility

Act as an escalation point for 1st Line Support Engineers
Provide remote and on-site support to a range of clients
Troubleshoot and resolve issues across Microsoft 365, Windows Server, Active Directory, Azure, and networking environments
Install, configure, and deploy IT hardware and software
Monitor systems, alerts, and patching to proactively identify issues
Support cloud and virtualisation platforms including Azure, AWS, Hyper-V, and VMware
Assist with infrastructure projects, deployments, and migrations
Work closely with third-party vendors to resolve technical issues
Maintain accurate documentation, ticket updates, and knowledge base articles
Support and mentor junior engineers where required

What we offer

A varied role with a mix of remote support, on-site work, and project delivery
Exposure to a wide range of technologies and client environments
Ongoing training and professional development opportunities
A supportive and collaborative team environment
Genuine opportunities for career progression

Fulltime

1st-2nd Line IT Support Engineer

ITM is at the forefront of the green hydrogen industry, designing and manufactur...

Location

United Kingdom , Sheffield

Salary:

Not provided

ITM Power PLC

Expiration Date

Until further notice

Requirements

IT‑related qualification or ongoing study (e.g. CompTIA, Microsoft, IT apprenticeship) desirable but not essential
Equivalent hands‑on experience will be considered
Some experience in an IT support role, placement, apprenticeship, or service desk environment
Basic understanding of: Windows operating systems, Microsoft 365, General IT troubleshooting concepts
Strong customer service and communication skills
Willingness to learn and take ownership of issues
Awareness or working knowledge of ITIL principles (Incident, Request, Change)
Experience interacting with managed service providers (MSPs)
Exposure to Active Directory, endpoint management, or networking fundamentals
Previous experience in a manufacturing, engineering, or multi‑site environment

Job Responsibility

Act as first point of contact for IT issues via the IT service desk
Resolve common IT issues including: Windows 11 laptops and desktops, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Printers, peripherals, mobile devices and meeting room equipment
Log, track and update incidents and service requests accurately within the service desk tool
Carry out user administration tasks (password resets, account unlocks, new starter setup)
Assist with troubleshooting more complex issues escalated from 1st line
Support core technologies under guidance, including: Active Directory and Entra ID, Endpoint builds, imaging and device replacement, Network connectivity issues (wired and wireless)
Help with deploying hardware and software across multiple sites
Work closely with external MSPs providing: Service Desk escalation support, Server and storage services, Network Operations Centre (NOC) services, Security Operations Centre (SOC) services
Escalate incidents clearly, provide troubleshooting information and track issues through to resolution
Learn how to operate in a co‑managed IT model with internal teams and suppliers

What we offer

Competitive salary
Excellent contributory pension
25 days holiday
Buy as you earn (BAYE) share scheme
Birthday holiday
Holiday Purchase
Cycle to work scheme
Lifestyle Discounts
Employee Assistance Programme
Health Cash Plan

Fulltime

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Service Desk 1st Line Support Engineer

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